Happy Holidays from the Board of Directors of USA to all our members and friends. May your wishes become reality and your hearts filled with the joy of peace and celebration with family and friends this the holiday season. Wishing you a safe and prosperous New year.
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Appliance Technician or Computer Technician?
By Dean Landers, Landers Appliance 
The evolution of appliance repair has been dramatic in my lifetime. When I broke into the industry in the mid 70's there were four primary brands of washing machines on the market. Whirlpool had their famed belt drive model, Maytag had their Dependable Care 2 belt design, GE had the web driven pump, and Frigidaire had their roller-matic (And yes for those of us that serviced commercial machines there was Speed Queen with their space ship looking fluid drives). Each brand had one basic transmission/drive design. Everything was electro-mechanical. None of the appliances across the spectrum contained an electronic control board, at least not that I can remember. Read More
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ASTI Hotel Will Sell Out
Don't be left out--reserve your hotel room today
The 2016 ASTI hotel is right on Miami Beach and is a great place to vacation with the family while improving your business at the ASTI training convention. Even if you're not sure if you can go, make a reservation now. You can cancel up to a week before the event. Click on the "Register Now" button and then ASTI hotel accommodation, enter your arrival and departure dates and under Group Code, enter the password: unitedserv
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Troubleshooting a Whirlpool Kitchenaid Dishwasher with a Blinking Clean Light
By Samurai Appliance Repair Man, www.MasterSamuraiTech.com
In this amazing journey through the dishwasher looking glass, learn everything you ever wanted to know about the mysterious problem of the Clean light blinking 7 times in a Whirlpool - Kitchenaid dishwasher but didn't know enough to even ask. You'll learn what this mysterious blinking light means, the three most common causes, and how to fix one of them. You'll also get a glimpse into the mind of a man obsessed with following appliantological clues to their logical conclusion. Focused mind, technician mind.Come with me now on a Journey of Total Appliance Enlightenment.... Read More
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Jennifer's Warranty Tips & Tricks
Tip #63 "Mileage & Oversized Freight Charges"
By Jennifer Marriott, Mid America Service
Electrolux/Frigidaire - If you have trouble with Frigidaire changing the mileage $'s on  warranty claims, take a screen shot of the calculated mileage from Google Maps (https://www.google.com/maps) and attach it to the claim like a picture in ServicePower.
Samsung - Make sure mileage is being submitted on the claim with the furthest miles, because Samsung will not pay multiple mileages on the same day if the servicer goes through one zip code to get to the other. Read More
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GE Calls Off Electrolux Acquisition - Deal Dashed Amid DOJ Intransigence
12/7/2015 Breaking News! GE Appliances has called it quits on its planned acquisition  by Electrolux amid staunch buyout blowback from federal regulators.
In a terse statement this morning, GE said it has terminated the $3.3 billion agreement as a federal anti-trust suit was playing out in court, and "will now pursue other options to sell its appliances business." The unit, which has been on and off the selling block for nearly a decade, "is performing well, and GE will continue to run the business while it pursues a sale," the conglomerate said. Read More
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9 Ways Small Businesses Can Be Big on Google
By John Rampton, www.entrepreneur.com
Having trouble getting your small business site to rank in the search engines? Not even sure where to start? This post will provide you with 9 simple hacks to ensure your site is properly optimized and starts ranking as soon as possible. These hacks have helped me to go from a startup to having millions of online visitors to my site each month in less than a year. Read More
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It's Back, the "Best of USA" Contest
USA's most professional servicer contest returns for the third straight year
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14 Techniques to Improve CSR Performance
The first point of human contact between your company and your prospects and  customers is your customer service representative (CSR). The CSR sets the tone for everything that happens. Good CSRs close more calls while bad CSRs drive away business. Here are 14 actions your CSR can take to improve performance. Read More
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The Intangible Things Employees Want from Employers
By Anne Bahr Thompson, Harvard Business Review
There are some companies we look at, admire, and say, "Wow, I really want to work for  them." These companies understand that employees are as important as the paying customers who consume the products and services they sell. And they know that the transparency of social media means the company's reputation is highly dependent on what its employees say. Read More
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2016 ASTI Fund Raiser
Electrolux and United Servicers team up to raise funds for Food for Life
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