Regional Service Training Programs
The theme of this year's events is "Know More, Make More," a notion that all of us can take to heart, regardless of our industry, role or responsibilities. It's a broad idea, one that encourages us to
"learn ways to be more efficient with our time, more analytical with
our processes, and more profitable in our bottom lines".
Know More, Make More may seem to be easier said than done, but at this years' service training we have gathered some of the best minds in business, marketing, service, sales and much more-to share insights and ideas into how you can make the most of your efforts in your day-to-day work.Read More
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Electrical Concepts for Appliance Technicians,
Part 1
By Samurai Appliance Repair Man, www.MasterSamuraiTech.com
Earlier this summer, the Long Island, NY chapter of the United Servicers Association asked me to do live webinar training for their monthly meeting. It was a great evening packed with critical, foundational tech info and lively Q&A. The four major topics were: 1) the basics of electricity; 2) series and parallel circuits; 3) Ohm's Law; and 4) understanding and reading schematics. This video on electron flow, voltage, and current is the first in a four-part series where I'll be sharing the recordings from that training session. Come with me now on a journey of Total Appliance Enlightenment... Read More
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U.S. Sues to Stop Electrolux Acquiring GE's Appliance Business
By Diane Bartz and Lewis Krauskopf, www.reuters.com
WASHINGTON (Reuters) - The United States filed a lawsuit to stop Sweden's Electrolux AB (ELUXb.ST), which owns the Frigidaire, Kenmore and Tappan brands, from buying General Electric Co's (GE.N) appliance business, the Justice Department said in a statement.
It said the $3.3 billion deal would hurt competition, and consumers, by combining two of the three top makers of stoves, cook tops and ovens. Whirlpool Corp (WHR.N), which bought Maytag in 200, is the third. Read More
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How to Win Back Lost Customers
By Dave Mattson, www.entrepreneur.com
Among the commonly accepted business precepts is the fact that retaining existing customers is far cheaper than winning new ones. So it makes a great deal of sense to make sure that you are keeping your current roster of clients happy.
But in the real world, that's not always possible, especially when circumstances beyond your control arise and a customer decides to take his bsiness elsewhere. Read More
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Jenn-Air Wall Oven Recall Announcement
Consumer Product Safety Commission
In cooperation with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada, Whirlpool Corporation is voluntarily recalling about 41,000 Jenn-Air brand wall oven units in the United States and Canada. The rolling oven rack may disengage when fully extended, posing a potential burn hazard to consumers. Read More
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Important Safety Notice
Model KM2355 Gas Cook top Safety Inspection
In co-operation with the U.S. Consumer Product Safety  Commission ("CPSC"), Miele, Inc. ("Miele") is voluntarily implementing a Quality Inspection & Repair Program for Model KM23555-Burner 110 Volt Gas Cook tops sold from January 1, 2014 to June 9, 2015 It has come to Miele's attention that if an internal wire in the cook top comes in close proximity to the metallic gas supply pipe, could possibly create an electrical field that overtime could possibly compromise the metallic supply pipe. In the highly unlikely event that the positioning of an internal wire compromises the supply pipe, it could allow gas leakage to occur. Miele has not received any reports of a gas leak , gas odor, injury or property damage of any kind concerning this gas cook top. As with any gas appliance, however. undetected gas leakage of any nature could pose a fire hazard. Read More
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What Servicers Need to Know About General Liability Insurance
 The Care, Custody and Control Exclusion in Commercial General Liability Insurance is one of the most misunderstood terms today. It is the cause of many coverage disagreements and discrepancies. This exclusion eliminates coverage for damage to property in the insured's care, custody or control. The cause for confusion is that the definition of each word (care, custody and control) can easily be misinterpreted in real world application. Typically, the word "care" is defined as property that is in "temporary charge" of the insured. "Custody" suggests "keeping or guarding;" in other words, the insured is accountable for the property. Read More
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