 Good Vibrations
By Paul Mac Donald, Executive Director
On a recent Air Canada flight from Toronto to Vancouver, I had an interesting exchange with the In-Charge Flight Attendant, a young man named Kirk Horsman. I was complimenting him on the excellent service he and his team were providing. Kirk was exceptionally friendly and outgoing and really wanted his passengers to be comfortable on his flight. He had a great attitude and it showed. Somehow our conversation turned to laughter over the Louie CK skit on air travel and how funny it is that passengers can get upset at the smallest transgression in flight all while failing to appreciate the miracle of modern day flight. Kirk mentioned that too often we reward customers for bad behavior, and I asked, "How so?" He replied, "Well, the squeaky wheel gets the oil, doesn't it?" Read More |
When Icemakers Fail... Remember to Check the Obvious
By Samurai Appliance Repair Man, www.MasterSamuraiTech.com
When there is a no-ice complaint, sometimes the icemaker is fine and instead the plumbing or installation is to blame. Low water pressure to a refrigerator can cause undersize icemaker cubes and result in the icemaker jamming during harvest. But how much water pressure do you need? And how do you determine what the pressure is? What does that look like? Bonus tip: Learn about one of the most common causes of low water pressure to a fridge (besides RO filter systems). Come with me now on a journey of Total Appliance Enlightenment. Read More
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Effective Leadership vs. Management
"Before you are a leader, success is all about growing yourself.
When you become a leader, it's all about growing others." - Jack Welch
Everyone who has a job has a boss/manager, but does everyone have a leader? I never hear people complain about leaders, but every day someone somewhere complains about their boss or manager. Firstly, leadership is action, not position. Just because someone is in a role of control does not mean the person is a leader. In all my years of working with top companies I find the best leaders are typically poor managers and the best managers are typically poor leaders. All managers have to do some leading and all leaders have to
do some managing. Finding the right balance for the job is what isreally important. Managers are necessary and leaders are essential. Read More
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Looking for Technicians?
by George Nicholson, Co-Founder of Vet2Tech
Let Vet2Tech help you recruit qualified veteran candidates for service technician positions with your company.
Vet2Tech recruits veteran candidates who have, at minimum, the following credentials:
1. A Military Occupational Specialty (MOS) or civilian work experience in an electrical or mechanical trade
2. Ability to read and interpret electrical schematics and wiring diagrams
3. Honorable discharge from military service
4. A valid driver's license and clean driving record
5. Willing to submit to drug testing and background check
Read More
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 Parts Distributors Impact Business
By Paul Mac Donald Relationship opportunities come to us all the time with parents, children, friends, business associates and even the casual stranger we meet and connect with. Every interaction with another, offers us a chance to be in a relationship. We spend 30% of our working day building a significant proportion of our relationships from our business experiences. Typically we focus on our employees and customers spending a significant amount of time nurturing these key relationships. What about our parts distributors? Every service company is dependent on parts distributors. You need them as much as they need you and when you find a good one, treat them right to keep them working for you. Work as hard on building good distributor relationships as you do building a good relationship with your employees and customers. Parts distributors are essential to your business's good health and growth. Read More |
Most Professional Servicer Contest
It's back, will you be the best of USA in 2016?
Enter your business into the Most Professional Servicer Contest today! Based on professional impressions entries will be rated by a panel of 5 judges, and awarded points from 1-5 in the following 4 areas: 1) Professional presentation including technician uniform 2) Service vehicle and 3) On-line Presence 4) Company Logo. The top two highest scoring companies of each category will be displayed as semi-finalists at the Appliance Service Training Institute (ASTI) in Miami FL, February 15th through February 18th, 2016. Contest Information |
 Regional Service Training Institute
Register today space is limited
The 2015 Regional Training Program is set. There will be 17 Regional Service Institutes (RSTI's), two day events with technical and business training. New this year, we are adding the Institutes of Service Management (ISM's), one day intense business management training for owners. 2015 is shaping up to be the most comprehensive training program that United Servicers Association has presented. Through survey responses, our advisory board and planning committees have improved the program to deliver the most sought after technical and business training in the industry. Read More |
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