 Holiday Greetings From the Board of USA
Wishing you all the
Hope, Wonder, and Joy
that the Season can bring!
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Are You Really Engaged?
By Nancy Friedman, The Telephone Doctor, www.nancyfriedman.com
2015 ASTI Keynote Speaker
A short, but ongoing course. Are you really engaged?
Do you and your staff really know how to engage and interact with the customers? Do they even know what it means?
Seems as though every year there's a "new" word in Customer Service. And this year it's been "engagement."
Engage the customer. Read More
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ASTI 2015 :The Annual Service Training Institute
Time is running out, have you booked yet? 
The largest service training convention for business owners, managers and technicians.
February 9-12, 2015
New Orleans, LA
- Pre-ASTI events on Feb 8
- One week before Mardi Gras!
- Great Networking Opportunities
- 50 Vendor Industry Trade Show
With business workshops from:
  
* Increasing First Call Completes
* Cost of Doing Business
* Inter generational Management
* Parts Inventory management
* Warranty tips & Tricks
Plus: 13 OEM hands-on technical training session including :
    
 
Plus so much more.
Agenda details & Registration at asti.us
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Jennifer's Warranty Tip #55
By Jennifer Webert - Mid-America Service
"MIELE POLICY CHANGE & MILEAGE"
Attention all factory authorized Miele servicers:
Miele has made a bold policy change to their servicer agreement. If you're an authorized servicer and are not aware of any policy changes, then this is going to be very important for you to know and understand. Read More
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Are you going on service calls without having pre-diagnosed the appliance and problem, figuring you'll just shoot from the hip like a cowboy? Listen, Hoss, the days of cowboy service calls are long gone. With today's computer-controlled appliances, if you don't walk into the house with a game plan already in mind, you're gonna look like Bubba the parts changing monkey instead of an ace technician who will inspire customer loyalty and referrals. Come with me now on a journey of Total Appliance Enlightenment™....... Read More
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We here at Fast Company have spilled a lot of Internet ink over the right and wrong ways to do the to-do list. But have you ever thought of keeping a to-do list not just of tasks for yourself, but stuff to do for others?
Michael Parrish DuDell, author of Shark Tank Jump Start Your Business-the official book from the eponymous TV show-keeps, among his personal task lists, an agenda of people who have asked him favors. (He uses Trello for his organizational needs.) Read More
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Customers have become much savvier over the years. They feel that if you aren't going to at least meet their basic expectations, your competitor will.
A recent Right Now study was conducted and discovered these three ways businesses are falling short on customer expectations. Read More
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2015 Global Economic Outlook: Better Than 2014-but Not By Much
OK, everybody, let's get excited about 2015. Sure, there's Ebola and Vladimir Putin and Islamic State terrorism. Western Europe is back in an economic rut, Japan's recovery is faltering again, and China looks as if it's headed for its slowest growth since 1990. But there are good things happening, too. Like, well, strong sales of recreational vehicles made in northern Indiana! "We're in the recovery-we're recovered," says Derald Bontrager, chairman of the Recreational Vehicle Industry Association.
Read More
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 Most Professional Service Contest It's back for 2015, enter before Jan 15, 2015
Enter your business into the Most Professional Servicer Contest today! Based on professional impressions, entries will be rated by a panel of 5 judges and awarded points from 1-5 in the following 4 areas: - Professional presentation including technician uniform,
- Service vehicle and,
- On-line Presence.
- Company logo
1st place winner of each category will receive $500 and one registration to ASTI 2016. The 2nd place winner of each category will win $250 and one registration to RSTI 2015.
Read the fine print |
 Get Involved With USA Serving on the USA Board of Directors
With a growing membership approaching 1,500 members, the United Servicers Association (USA) is by far the largest professional appliance repair association in North America. Since 1988, USA has offered a wide variety of services and programs to assist members in building effective businesses and business relationships. USA's strong commitment to education and collaborative learning environments is just one of the many reasons that membership continues to grow year after year. What most members don't realize is that the opportunities for professional and personal growth don't end at their membership. Read More |
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Contact:
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Paul Mac Donald, Executive Director
United Servicers Association
3501 N. Southport Ave., Ste. 199 Chicago, IL 60657 | 800.683.2558
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