 Happy Independence Day July 4th wasn't the day that..
the Continental Congress decided to declare independence (they did that on July 2, 1776). It wasn't the day we started the American Revolution either (that had happened back in April 1775). It wasn't the day Thomas Jefferson wrote the first draft of the Declaration of Independence (that was in June 1776)
After the War of 1812, printed copies of the Declaration began to circulate again, all with the date July 4, 1776, listed at the top. The deaths of Thomas Jefferson and John Adams on July 4, 1826, may even have helped to promote the idea of July 4 as an important date to be celebrated. Celebrations of the Fourth of July became more common as the years went on and in 1870, almost a hundred years after the Declaration was written, Congress first declared July 4 to be a national holiday. |
Back to Basics - Fault Isolation with an Electronic Control, Part II
By Dave Bird, Dyer Appliance Academy
Service/Diagnostic Mode is another electronic control feature designed to assist the technician with fault isolation and repair. The process for accessing the service/diagnostic mode is again a series of button pushes and knob turning that is different for each type of machine.
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Jennifer's Warranty Tip #49
By Jennifer Webert - Mid-America Service
"CHOOSING CONTRACTS THAT PAY MORE THAN JUST THE TECHNICIAN TO REPAIR"
When a manufacturer or contract company approaches a service company asking their consideration to sign a contract, one of the first things that comes to mind is "what is the labor rate?" Rates, (sometimes including mileage and a markup on the part(s) must be considered based on all of the hands (paid staff time) that have to touch the claim before payment is received. Read More
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1 Way Small Appliance Repair Companies are Beating the Big Boys
By Mark Maupin, Right Now Marketing, maupin.mark@gmail.com
Most business owners are always looking for ways to get more business, but they are overlooking one major method that almost anyone can do. It is simple and will catch more customers looking to pay for appliance repair service.
How can a one-man band can take down an entire appliance repair organization-even a giant company-with just an advertising budget on a shoestring? Read More
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United Servicers Association Wants to keep in touch Confirm your subscription to keep receiving emails 
In accordance with the new Canadian Anti-Spam Legislation, which takes effect July 1, 2014, we are requesting that our Canadian members and friends confirm your wish to receive email newsletters from United Servicers Association. Reconfirm your subscription by joining our mailing list again.
 If you do not click the link to join our mailing list above, you will be removed from our mailing list and will not receive any future newsletters from us. Your unsubscription will be automatic and you do not need to do anything. NOTE: this new law only applies to newsletters and other emails to Canadian Email addresses.
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USA Offers Discounts on Appliance Blue Books and GLEEPS ! Training DVDs
United Servicers Association is always looking for ways to partner with companies that can provide useful products as well as savings for our members. We have long partnered with Service Company Solutions, LLC (SCS) for just this reason. Members receive a $30 discount on printed Appliance Blue Books and, GLEEPS! Training DVDs. The Blue Book is also available as an on-line tool. See the Blue Book link on the USA web site. Here are some brief summaries of the benefits of using these products. Read More
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What Servicers Need to Know About General Liability
By Neal McConnico, United Servicers Insurance Service, neal@murphyinsure.com
The Care, Custody and Control Exclusion in Commercial General Liability Insurance is one of the most misunderstood terms today. It is the cause of many coverage disagreements and discrepancies. This exclusion eliminates coverage for damage to property in the insured's care, custody or control. The cause for confusion is that the definition of each word (care, custody and control) can easily be misinterpreted in real world application. Typically, the word "care" is defined as property that is in "temporary charge" of the insured. "Custody" suggests "keeping or guarding;" in other words, the insured is accountable for the property. Read More
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Should You Perform Credit Checks?
When you are hiring a new employee, you want to do it right. That's likely why  approximately 47 percent of employers use credit checks when making hiring decisions. Checking job applicants' credit may make sense, especially when you are filling a position in which the employee will be handling sensitive financial or customer information. But be careful; credit checks can expose you to liability if you don't follow the proper procedures. Read More
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Whirlpool Announces Integration with Nest Devices
 BENTON HARBOR, Mich., June 24, 2014 /PRNewswire/ -- Whirlpool Corporation (WHR), the world's leading global manufacturer and marketer of major home appliances, today introduced integration with Nest devices through the Nest Developer Program. As a participant in the "Works with Nest" Program, Whirlpool Corporation will leverage Nest application programming interfaces (APIs) to create a connected home experience that is purposeful and thoughtful, starting with the laundry category. Read More
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Regional Service Training Institute
Long Island RSTI kicks off the training season 
Last week's Long Island RSTI hosted by 1st Source Servall was the first of 26 events this year and was a roaring start to the incredible training coming your way from USA. Many of the members from the AHASC Chapter of USA attended the event in Plainview NY.
"Factory technical and business management training provided at the event was strong and we need it desperately," commented Bob Dougherty of Fleet Appliance in Patchoque NY.
Coming to a City Near YOU!
Sign Up Today While There is Still Room
This year's training will have 4 OEMs and three business management topics. A combination of hands-on-training from Bosch, Electrolux, Samsung and Whirlpool will be at each event. Learn from your peers how to increase your first call completes, calculate the cost of a service call and how to market online using social media. Registration is now open and each institute has limited registrations. Don't miss out, Register Today! Go to
www.unitedservcers.com website to register and get location details. Questions? call 800-683-2558.
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Contact:
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Paul Mac Donald, Executive Director
United Servicers Association
3501 N. Southport Ave., Ste. 199 Chicago, IL 60657 | 800.683.2558
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