ASTI 2014 - A Jewel in the Industry
By Paul Mac Donald
 San Diego, CA - The Annual Service Training Institute (ASTI) enjoyed another record breaking attendance with over 500 conventioneers. The ASTI has become the jewel in the industry with many manufacturers and warranty companies holding private meetings and invitation only receptions during the event. Michael Traub, CEO of BSH Appliances gave the keynote address and kicked off the annual Awards Banquet. Michael captured the audience with his vision of the future in the ever-changing appliance industry. Read More
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Back to Basics - Electronics
By Dave Bird, Dyer Appliance Academy
 With the advent of electronics and component miniaturization, appliance manufacturers have found that they could make new electronic controls much more cheaply than their mechanical predecessors while also improving the control's programmability. Electronic control boards can also improve energy and resource efficiency with the use of sensors and feedback circuits. All new appliances sold today use electronic circuit boards. Read More |
Jennifer's Warranty Tip #47
By Jennifer Webert - Mid-America Service
"FRIGIDAIRE/ELECTROLUX SWITCHES TO SERVICE POWER"
 It has been a few weeks now since Frigidaire/Electrolux changed their billing software from ServiceBench to ServicePower. For those of you that decided to stay with them as a factory authorized service center and work your way through learning ServicePower, here are a few tips that might help smooth out the transition. Read More
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What Makes the Phone Ring?
By Philosophy Communication at the 2014 ASTI
At the recent Annual Service Training Institute (ASTI) Jen Lester and Randall Erkelens from Philosophy Communication talked about the importance of a company's branding and online image. They polled the 150 attendees in their session about their marketing strategy, here are some of the results.
 
Where does your company shore up? To better understand how these polling results can apply to you company call Jen or Randall. To see more polling results from the marketing session at ASTI click here.
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In my years of working with other appliance techs online, one of the frequent points of confusion I see among even seasoned and battle-hardened appliantologists is understanding the difference between voltage and voltage drop and the concept of an electrical load. These are key concepts that you need to understand in order to use a schematic diagram to develop a troubleshooting strategy, so I've got an entire lesson devoted to this topic in the Samurai Appliance Tech Boot Camp. Come with me now on a journey of Total Appliance Enlightenment ®... Read More
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United Servicers Team is Growing !
USA welcomes new administrative staff member Lindsey Caruso
Lindsey Caruso is a native of New Orleans, Louisiana, and a current doctoral candidate in Urban Studies at Tulane University, where she teaches undergraduate courses in urban history and studies social issues in post-Hurricane Katrina New Orleans. Prior to returning to graduate school, she spent several years in Baltimore as a Program Associate at Open Society Foundations where she managed and oversaw a portfolio of national grantees on a $10 million dollar public health initiative. She brings a wealth of experience in research, writing, and non-profit management. She is a graduate of Vassar College where she was awarded several fellowships and graduated with distinction in Urban Studies. Welcome on board Lindsey!
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Communication to HSA Contractors
HSA Acquired by American Home Shield (AHS)
Recently, Home Security of America (HSA) was purchased by American Home Shield (AHS). We at HSA are excited about this new arrangement are eager to be working with AHS. As we continue to learn from each other, we are also making changes to provide more value and create more opportunities for growth. Below are some immediate changes that will impact you, the HSA network of contractors.
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Electrolux Switches to Service Power
March 3, 2014 - To All Electrolux Authorized Service Providers
In an attempt to enhance the claims handling experience for the authorized Service Providers and remain the most preferred manufacturer of the local Independent  Appliance Service Providers, Electrolux Major Appliance (EMA) is announcing a new warranty claims handling process. Starting March 28th 2014, Electrolux will no longer use Service Bench for claims processing, and will begin using Service Power to process all claims. Read More
April 3, 2014 - To All Electrolux Authorized Service Providers
Electrolux Major Appliance (EMA) is making an important announcement regarding service scheduling for consumer repairs. On April 21st, 2014 Electrolux will begin utilizing Service Power Dispatch for all service requests scheduled through the Electrolux Customer Engagement Center (CEC). Electronic Service Power Dispatch will allow for seamless consumer service call scheduling of all In-Warranty, Extended Warranty as well as Out-of-Warranty or COD service calls. Read More
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Yes, You Can Kick-start Your Own SEO Campaign. Here's How.
 Search engine optimization can be a confusing and frustrating topic for an entrepreneur. He or she probably knows that SEO contributes to online success but may not always understand what it entails or how to best approach it. Consumers turn to search engines when they look for products and services online, so positioning your website so it can land higher in search results can prove beneficial. Read More
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Regional Service Training Institute
Limited Registration for Regional Service Training Events, Register Today!
Plans are complete for the 2014 RSTI program. This year's training will have 4 OEMs and three business management topics. A combination of Hands on training from Bosch, Electrolux, Samsung and Whirlpool will be at each event. Lean from your peers how to increase your first call completes, calculate the cost of a service call and how to market online using social media. Registration is now open and each institute has limited registrations. Don't miss out Register Today! Go to www.unitedservcers.com website to register and get location details as available. Questions? call 800-683-2558.
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Contact:
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Paul Mac Donald, Executive Director
United Servicers Association
3105 N. Ashland Ave., Ste. 199 Chicago, IL | 800.683.2558
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