New President & Board Members Appointed
At the Appliance Service Training Institute, Feb 26th www.asti.us
 At the United Servicers 22nd Annual Service Training Institute (ASTI) held in San Diego, CA last month, outgoing President Lance Kimball thanked his team and USA's industry partners for the tremendous growth in the United Servicers Association's Membership to 1,450 members. Lance passed the control of the organization to the incoming President James Dolbeare of AAA Appliance Service Center in Park Ridge, IL. Read More
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2014 Samsung Amazing Repair Race
ASTI 2014 Race Results
 At the 2014 ASTI held this month in San Diego, attendees had the opportunity to compete for the fastest time to replace the door boot on a Samsung washer. The prizes were a 51 inch Samsung TV and a Samsung tablet. The contest was in the center of the action and much fun was had by all contestants. United Servicers Association would like to thank Nick Webert of Samsung for bringing this contest to life during the ASTI trade show. Mr. Webert & Samsung provided the washing machines, tool mats, 1st and 2nd place prizes, honorable mention prizes and good spirited fun for everyone to enjoy. Read More |
Most Professional Service Contest
The attendees of the 2014 Annual Service Training Institute chose the best of USA
 All the entries in the contest were scored by a panel of 5 judges. Points were awarded for professionalism in technicians' uniforms, service vehicle, shop front and online presence. The two top scoring companies in each category were declared semi-finalists and their entries were on display at the ASTI in San Diego last month. Attendees then voted for the most professional company and the companies with the most votes were voted the BEST of 2014.
The winners in the " Most Professional Servicer" Contest were:
Gunico Service in Fort Worth, TX - More than 5 technicians A-Tech Appliance Service in Springdale, AR - Less than 5 technicians Yale Appliance and Lighting in Dorchester, MA - Self Servicing Dealer
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Safe Driving, there's an APP for That
By Catie Bloom, AAA Appliance Service Center, Park Ridge IL
I thought this might be helpful to members: These are apps that you can load onto tech devices to prevent them from using devices while operating a vehicle. With the new laws that are in effect here in Illinois and many other states these might be useful.
Canary: When a tech unlocks his phone while driving, this app notifies the field service manager, but doesn't block the ability for drivers to text or check their phone. Read More
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BSH Recognizes Service Excellence
By BSH Home Appliance Service at USA's ASTI
BSH Customer Service was honored and pleased to award our top authorized service partners for their high performance standards at the annual USA-ASTI (United Servicers Association - Annual Service Training Institute, ASTI) convention in San Diego, California.The award selection process was competitive and based on data collected for each service visit performed by our service partners. This data reflected each service partner's achievement of particular service metrics, such as... Read More
- Downtime for calls requiring parts
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Jennifer's Warranty Tip #46
By Jennifer Webert - Mid-America Service
"RE-CAP from ASTI - 10 TIPS ON HOW TO WIN AT WARRANTY"
 For those of you that attended my "Winning at Warranty" class at the ASTI in San Diego last month, this is a little review for you, but one that I think is worth repeating. I've pulled out my top ten most important tips on how to make warranty profitable for your company.
1. Be prepared - Hire and train a skilled, trust-worthy, and determined claim processing person.
Billing claims takes time, concentration and a relentless effort now and then. Regardless of the rejection reason, the claim processing person must be willing to follow through with each and every claim submitted. Read More
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Regional Service Training Institute
Plans are well underway for the 2014 RSTI, Here is a sneak peak. Visit the www.unitedservcers.com website for registration and details when available.
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 Help Wanted USA is Looking to Expand its Team
We're looking for the best and brightest to help us grow - in customer service, membership support, regional and annual event planning, newsletter and social media communications and other vital areas. Do you have the passion to be part of our team? As a full time virtual contractor (not employee), candidates must be equipped to work from a home office environment. Experience is required in maintaining membership data bases and performing routine membership activities such as membership application and renewals. Read More |
ASTI Presentation Downloads
Business Management Presentations
 Attendees of the 22nd annual Appliance Service Training Institute are now able to download the business management presentations from the event. Look on the Agenda page of the event under the Collateral tab. Technical literature distributed at the ASTI from various manufacturers will be available shortly in the USA Service library. Visit www.asti.us
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Fixing an LG Top Load Washer that's DOA and has the Lid Stuck Locked
 It was a cold, late winter night when the Samurai Hotline rang. Mrs. Samurai answered the phone: LG top load washer, dead, no lights, and the lid stuck locked with clothes stranded inside. Instantly, I slid down the fire pole directly into the command seat of the Samurai Mobile and peeled out to the crime scene. Another insolent appliance that had refused to fulfill its design function- this shall not stand! Watch with shock and awe as Samurai Appliance Repair Man liberates the imprisoned clothes and restores the washer to its design function. Read More
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Contact:
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Paul Mac Donald, Executive Director
United Servicers Association
3105 N. Ashland Ave., Ste. 199 Chicago, IL | 800.683.2558
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