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e-Servicer
November, 2013
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 Happy Thanksgiving
To all our members, sponsors, partners & friends
Thanksgiving is beyond the turkey and the feast, It teaches us to find reasons to smile and bond with our loved ones!
Happy Thanksgiving Day to you and your loved ones!
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Website Service Webinar
Join us to discover United Servicers Website Development Services
Wednesday November 27 at 10:00am EST. To join the meeting go to www.join.me/unitedservicers
FixBoost USA's recommended service provider will explore the following services tomorrow - CREATION OF WEBSITES, PROFESSIONAL AND ERGONOMIC;
- DESIGNED FOR APPLIANCE REPAIR;
- SEARCH ENGINE OPTIMIZATION (SEO);
- TAKING APPOINTMENT THROUGH THE WEBSITE;
- ONLINE MARKETING;
- CREATING THE BLOG OF GOOGLE AND UNIQUE WRITING ARTICLES;
- IPHONE AND IPAD RESPONSIVE;
- AND MORE!
See FixBoost's current promotion for USA members
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Jennifer's Warranty Tip #43
Samsung tightens the rules & changes the coverage
Samsung has always been one of the easier companies to work with as far as warranty coverage goes, in my opinion. If a customer called with a cosmetic flaw, doors and handles could be replaced and Samsung would pay the warranty claim, no
problem. The customer's doors weren't aligned properly, again
no problem. Read More.
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How to Fix Serial Communication Error Codes in Whirlpool Front Load Washers
The dreaded "serial communications error" in Whirlpool-built front-load washers appears as various codes, depending on the particular model. On the Old-Skool Duet washers, the most common communications error code was F-11: communications error between the Central Control Unit (CCU) and Motor Control Unit (MCU). On the new model Duet washers, this same error has been re-labelled as F-28. Read More
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Tidbits From Dave
By Dave Antrim - The Appliance Center, Lake Isabella CA
 The temperatures are starting to heat up outside...OK, maybe not today... but now is a good time to start looking and cleaning the coils on your refrigerator. Think of the coils of your refrigerator like the radiator on your car. You don't want them to look like this picture.
If you have animals in the house and tile floors it's a good idea to check
your coils every 6 months. The better your refrigerator can breathe the
better it will work when the warmer months return.
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How to Create a Successful Local SEO Strategy
When planning a local SEO strategy it is important to fully understand the different components that are all instrumental in delivering high local rankings in the search engines. When done correctly, local SEO can deliver the most highly targeted consumers to both the business's website and to its physical business location. Read more
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 What Members Said About the 2013 United Servicers Convention
2014 ASTI Feb. 26 San Diego, CA
"I wanted to emphasize how pleased I was attending this year's convention. It was the first convention I have attended presented by USA/ASTI, in the past I just felt that after being in business since 1978 and the factory authorized servicer for most leading brands - you probably would not have much to offer me. I discovered I was sadly mistaken; the convention was a tremendous learning experience. I am thankful that Lance Kimball talked me into attending. I am looking forward to next year event."
Michael Coomar
www.classappliance.com
Will you be there? Read all the ASTI details and register online at www.asti.us |
 The Secret to Profitable Service
By Paul Mac Donald
One and you're done, that's the secret. More commonly referred to as a First Call Complete (FCC) occurs when appliance repairs are completed on the first trip to a customer's home and are crucial to a service company's bottom line. Customer satisfaction is higher on first call completes as less time is consumed waiting for technicians and household downtime from a failed appliance are minimized. Read More. |
 Service Proz Offers a Complete Work Force Management Solution
Service Proz is a complete Work Force Management, Customer Care, Billing solution Based in the "Cloud". Rest assured, your data is safe and secure. Our Apps for Work Order Request, Work Order Management and Work Order History has you
covered from the Initial Work Order Creation to the Invoice
Creation,and all levels in between, Features such as
Acknowledgement, Google Nav, Map Visibility, Clock In / Out,
Attachments and many more.... Please take a look for all your
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 For Small Businesses, a Hidden Tax in Health Care?
By Sarah E. Needleman, The Wall Street Journal
When Patrick Norris renews his small business's health-care plan in March, he'll need to switch to a costlier plan that complies with the Affordable Care Act. But that isn't the only reason why Mr. Norris, co-owner of a manufacturing company in New Iberia, La., expects the premiums he pays on behalf of his 100 employees to be significantly higher in 2014. Read More |
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Contact:
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Paul Mac Donald, Executive Director
United Servicers Association
3105 N. Ashland Ave., Ste. 199 Chicago, IL | 800.683.2558
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2014 ASTI
Registration Discount
See your Parts Distributor for Details
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Offer Expires 02/01/2014. Available at participating parts distributors only.
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