Greetings!
This month on Labor Day we saluted The American Workforce - arguably the most productive workers on the planet. Americans work harder, longer hours and drive an economic engine that remains the envy of the world. American Workers, you make it happen every day. Take a bow! Fall arrived September 22nd, the kids are back in school, now is a great time to begin preparing your business for the busy holiday season ahead. USA has a series of business webinars starting this fall to help you prepare your business. There are still 15 Regional Service Meetings taking place around the country. Learn effective business strategies to increase your presentation and profits. Register online click here.
The USA e-Servicer Newsletter Team
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ACA Affordable Marketplace Deadline January 2014
|  USA wants to make you aware of an important topic related to healthcare reform.
ACA requires an Affordable Insurance Marketplace (also known as Exchange) to operate in each state by January 1, 2014. A Marketplace will not replace buying health insurance privately. This simply means that in addition to being able to buy health insurance privately, consumers and employers will have a Marketplace as another option for purchasing health insurance.
more...
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USA Service Management Webinars
Everyday Topics To Help You Succeed
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Join us every other Wednesday at 10:00am Eastern time.
To participate in the webinars and and join in the Q&A simply log in at https://join.me/UnitedServicers Follow the instruction to join the audio portion of the sessions.
Can't afford the time to watch online?
No worries, we'll record and store the webinars on our resources page for you to view at your leisure at www.unitedservicers.com
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2014 ASTI Agenda Now Online
Visit www.asti.us
The long awaited 2014 ASTI agenda is now online and
registration is open with early registration discounts in place until Jan 1. Be sure to ask your parts distributor for their discount code to save even more on. ASTI Details here
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Act Your Wage !
By Paul Mac Donald
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When servicers believe that customers choose their service based on price, they generally have low trip fees and hourly labor rates. Chances are they're delivering a mediocre experience for less than they think they deserve and can afford. To successfully charge more for service, companies have to provide value and act professional while exceeding expectations.
Charging for time spent in the home is a big part of the challenge in securing higher and more profitable service rates. Many if not most appliance service technicians learn their trade on-the-job. more...
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Setting Price is a Delicate Balance for a Small Business
By Virginia Bridges, www.newsobserver.com
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ARY, N.C. - For years, Wendy Coulter resisted consultants' cries for her to raise the price of services offered by her firm, Hummingbird Creative Group.
But when she finally gave in, the experience made her a believer.
"The biggest lesson I would give anybody out of everything that I learned is not to be afraid to up your rate, because people will take you more seriously and you will get better work," said Coulter, president of the 18-year-old Cary marketing firm, which offers branding and other services, including pricing strategy. more...
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Improvements to MyPartsHelp.com On-Line Parts Program
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Service Company Solutions announces some major improvements to their MyPartsHelp.com (MPH).
Recently, Service Company Solutions (SCS) added several enhancements to the MPH Premium subscription. Subscribers now have the ability to upload their inventory by specific or generic location to their MPH Premium account. This new feature allows users to see inventory by each individual truck, in-shop, and anywhere else they stock parts. more...
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Jennifer's Warranty Tip
#42 Random - But Useful Tips
|  - Frigidaire is now using "googlemaps.com" to run mileage. (In the past they've always used mapquest.com, which always calculates a lower number of miles)
- LG mileage is authorized by calling 1-800-847-7597, opt. 3 (If your LG contract has mileage negotiated in it, take advantage of it ~ they will provide more than one authorization per phone call ~ the mileage authorization must be entered in the ASC Remark field and the $'s put in the Visit Fee $ box) (see example that follows) more....
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Understanding SEO: Quick Review
By FixBoost Now, USA Website Builder
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No one can guarantee Search Engine placement. Search Engine ranking is determined by proprietary algorithms owned by the Search Engines themselves. If a company could guarantee top search engine placement, Search Engines would be out of business. That said, there is a science to being found in search. more...
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United Servicers Association Inc.
A non-profit trade association for appliance repair professionals.
3105 N. Ashland Ave. Suite 199, Chicago IL, 60657
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USA Lifetime Achievement Award Nominations
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 Were searching for the recipient of the next USA 2014 Lifetime achievement award. If you think someone you know is deserving of this prestigious recognition, nominate them by sending their name and a brief explanation for your nomination to administration @unitedservicers.com |
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| Add Credibility to Your Brand |
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 Think of your website as a kind of online handshake. It's a way people instantly assess your business. Many people will get their first and most lasting impression of your business from what they find there. Adding the USA logo to your website and any certifications your company has will add credibility to your brand. Get your copy of the USA logo today. Sorry USA members only!
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Want free technical Help?
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 Instantly connect to over 600 professionals with ChatUSA, USA's online email chat forum. Discuss technical and business issues with your peers. Subscribe today! Sorry members only. |
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Looking for a service manual?
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 The USA Service Library is our online resource for members that is often forgotten about. Thousands of service manuals, wiring diagrams, videos and tech bulletins are available for our members and their technicians. Upload and share manuals with other members looking for help. To access the USA library, visit www.usaservicelibrary.com and register your company. This resource is a members only benefit. |
Save money check with USA before you renew your insurance.
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Before renewing your company's insurance  policy, check with USA's preferred provider, Neal McConnico of Murphy and Associates. Neal has saved several of our members thousands of dollars in premiums. Call Neal at 800-237-0472.
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Still don't have an online Presence?
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 Is your website working as well as it should be? Did you know 85% of Americans today use the internet to find products & services? If your website isn't making the phone ring or your company doesn't have a website, you need to take action. USA websites powered by Marketwrench is having a special promotion right now. Call Sean at 646-571-2018. Check out their special offer for USA members. Each website is optimized for appliance repair searches. |
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Keep Your Brand Top of Mind with Email Marketing
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Good news for you! We've teamed up with Constant Contact. That means we can bring you a proven,
powerful and cost effective way to stay in-touch and stay connected with your customers. In fact, Email Marketing complements your current marketing and takes advantage of what loyal and satisfied customers can do for your business - referrals and repeat business.
Sign up through the link below to receive the member benefit of 20% off a six month prepay, or a 25% discount on a full year prepay. If you`re already a Constant Contact customer, email paul.m.macdonald@unitedservicers.com your CC user account name and we`ll have the member benefit applied to your account.
Try it Free for 60 days!
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Regional Service Meetings
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 Smart phones drive productivity and profits. Attend a USA Regional Service meeting to find out how. |
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Can't Find Techs? Build em!
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 So you're booked days out and can't find a decent technician to work for you? If you're booked out more than a day chances are you're loosing business and profits. Build your own techs from the ground up with Fred's Academy. Find a candidate with good, no GREAT customer service attitude and teach him how to fix appliances with the help of Fred's Academy in Ohio. In three short weeks your new tech will have the fundamentals under his belt and will soon be producing. Besure to ask for your USA discount. |
Coming Soon
USA Logo Contest Winner
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 Thought we'd forgotten? We have a winner of our USA logo redesign and the winner will be announced soon. We're making minor modifications to get it perfect. |
Still pushing paper in your office?
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Automating daily tasks in you business will increase efficiency and profits. doing so will also deliver a first class service experience that will wow customers and drive referrals. Check out Service Desk today.
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