Greetings!
 Summer? Where the heck did that go?
Well, it's gone and not only is it back to school time, it's time to get your business ready for another busy fall season. The High Holidays, Thanksgiving and Christmas are fast approaching. So are the USA Regional Service Meetings. The RSM's start next week and run through December. We'll be in 20 cities this fall bringing you technical training from Whirlpool, Electrolux and Bosch. We'll also introduce you to the Wheel of Service that shares best practices for your business in Marketing, Operations, Technology, Numbers and the Internet. Still not registered? Click here to register now!
The USA e-Servicer Newsletter Team
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Dishwasher Filmology: Handling Hard Water and Mineral Buildup Problems in Today's Wimpy Dishwashers
By Samurai Repair Man, www.ApplianceGuru.com
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I get several calls a week for poor washing complaints in newer dishwashers. When I go out on these service calls, I often find that there's nothing wrong with the dishwasher from a repair standpoint. Instead, these problems usually come down to bad chemistry. In today's epistle, we're gonna look at some of the causes for poor washing results in dishwashers and I'll reveal some special Samurai remedies. Come with me now on a journey of Total Appliance Enlightenment™:
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2 Key Tactics for Optimizing Parts Management (and Improving Your First-Time-Fix Rate)
By Aly Pinder, www.thesmartvan.com
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Cash is king. The customer is always right. These two idioms often conflict as service organizations attempt to quickly resolve all customer issues and deliver a high level of service without breaking the bank. The link between these often opposing goals is efficient delivery service.
Companies today are looking for "new" channels to exceed customer expectations - and one of those key areas is service. Why? Â more...
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Everything You Need to Know about Obamacare
By Dan Caplinger and Ryan Caton, www.fool.com
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The Affordable Care Act has been one of the most controversial pieces of legislation of the past several decades. Proponents point to the legislation, now colloquially known as Obamacare, as a hallmark of support for a basic human right for all Americans. Opponents see Obamacare as an unwelcome intrusion into the private health insurance market and an abridgment of basic American freedom. Those two groups have caused a huge debate over Obamacare, and it's not likely to get resolved any time soon. more...
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10 Questions to Ask When Hiring an SEO Consultant
By Kim LaChance Shandrow, www.entrepreneur.com
|  If your website doesn't show up on the first page of search results on Google, Bing or Yahoo, your potential customers might not even know you exist. Better search engine visibility can be critical to boosting visits to your website, which can lead to increased brand awareness and higher sales and profits. more... |
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Smart Appliances Make Service a Snap
By Brian Steiner, www.sacbee.com
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They wash our clothes and clean our dishes with nary a complaint. But are today's appliances smart enough to tell us when they get sick?
Kevin O'Connor thinks so.
When his new Kenmore clothes dryer went on the blink after just a few weeks of use, the amiable host of public television's "This Old House" contacted customer service.
What happened next surprised him. more...
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Jennifer's Warranty Tip
#41 Assurant Solutions Audits
|  When John, from Johns HAC in Claymont Delaware inquired on Chat-USA asking everyone's opinion of Federal Warranty (which was quickly established as Assurant Solutions), he received a mixed bag of opinions about the contract company. My response was an opinion of both the good and bad details about working with Assurant and I harped a bit on the auditors and their over-bearing ways. My complaint isn't new; these are the same auditors that General Electric Contracts used before they became Assurant Solutions Contracts. more.... |
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4 Ways Fleet Managers Can Boost Driver Safety
By Maehgan Ouimet, www.thesmartvan.com
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The field service sector may be driving new profits these days, but service technicians behind the wheel every day won't be driving anywhere for long if - like the rest of society - they're equally as prone to distracted driving.
Driver distractions, such as texting and using mobile navigation, cause 80 percent of crashes and 65 percent of near crashes, according to the National Highway Traffic Safety Administration. And field technicians should know the rules better than anyone.
more...
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USA Website Builder Special Promotion
MarketWrench, info@marketwrench.com
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We are really excited to announce some brand new specials. If you haven't yet opted for a USA website package, take advantage of this great offer available to USA members. Act now to receive up to 50% off any website package until September 15th! Contact Sean or Olivier at 646/571-2018 or info@marketwrench.com
A strong website acts as the foundation for any effective marketing and appointment-generating strategy. USA recommends working directly with MarketWrench!
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United Servicers Association Inc.
A non-profit trade association for appliance repair professionals.
3105 N. Ashland Ave. Suite 199, Chicago IL, 60657
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Looking for a service manual?
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The USA Service Library is an on-\line resource for our members that is often forgotten about. Thousands of service manuals, wiring diagrams, videos and tech bulletins are available for our members and their technicians. You can also upload and share manuals with other members looking for help. To access the USA library visit www.usaservicelibrary.com and register your company. This resource is a members only benefit. |
Insurance about to renew?
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Before renewing your company's insurance policy, check with USA's preferred provider, Neal McConnico of Murphy and Associates. Neal has saved several of our members thousands of dollars in premiums. Call Neal at 800-237-0472.
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How's your website working?
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Is your website working as well as it should be? Did you know 85% of Americans today use the internet to find products & services? If your website isn't making the phone ring or your company doesn't have a website, you need to take action. USA websites powered by Marketwrench is having a special promotion right now. Call Sean at 646-571-2018. Check out their special offer for USA members. Each website is optimized for appliance repair searches. |
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Email Marketing USA Discount
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Good news for you! We've teamed up with Constant Contact. That means we can bring you a proven,
powerful and cost effective way to stay in-touch and stay connected with your customers. In fact, Email Marketing complements your current marketing and takes advantage of what loyal and satisfied customers can do for your business - referrals and repeat business.
Sign up through the link below to receive the member benefit of 20% off a six month prepay, or a 25% discount on a full year prepay. If you`re already a Constant Contact customer, email paul.m.macdonald@unitedservicers.com your CC user account name and we`ll have the member benefit applied to your account.
Try it Free for 60 days!
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Save $6.75/pair
USA Members Only
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Thanks to Solar Refrigeration & Appliance Service, A USA member in New Orleans, we've scored a great deal on Pro Shoe Covers just for USA members. Only $10/pair, an incredible $6.75/pair savings. Click on the Shoe picture above to order yours today. Enter the Discount code USA10 and put your USA membership ID number in the "Order Notes" box that will be on the shipping method page to get this amazing price.
Advantages of Pro Shoe Covers:
- Machine washable
- Slip resistant soles on wet and dry surfaces
- Soles will not leave scuff marks on flooring
- Reusable shoe covers - average lifespan 6 to 9 months
- Four sizes available that will fit shoes and work boots 4 to 17
- Waterproof materials-no wet or dirty tracks
- Easy on ... easy off
- Reusable shoe covers - go green!
- Long life span
- Sizes can be mixed when ordering by the dozen
Product Detail Sheet
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