Greetings!
On July 4, 1776, we claimed our independence from Britain and Democracy was born. As always, this most American of holidays will be marked by parades, fireworks and backyard barbecues across the country.
Fun facts surrounding Independence Day:
2.5 million
In July 1776, the estimated number of people living in the newly independent nation.
316.2 million
The nation's estimated population on this July Fourth.
56 The number of signers to the Declaration of Independence.
$218.2 million
The value of fireworks imported from China in 2012, representing the bulk of all U.S. fireworks imported ($227.3 million).
$3.8 million
In 2012, the dollar value of U.S. imports of American flags. The vast majority of this amount ($3.6 million) was for U.S. flags made in China.
Happy Birthday America! The USA e-Servicer Newsletter Team
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ServiceBench New Mobile App
|  ServiceBench has announced a new look and enhanced features for ServiceBench Mobile. Improvements include: - Bold new colors and updated logo/app icon
- Field techs can now capture and store info about the parts used on each job
- Improved license management
- Mobile license users have the ability to input and view all of your jobs
- Choose a photo resolution of image to upload to ServiceBench
Update your ServiceBench Mobile application. more... |
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How to Test and Replace the ADC "Jazz" Circuit Board in Maytag and Amana Refrigerators
By Samurai Repair Man, www.Appliantology.org
|  Summer time and the livin' is easy... unless you're an appliance tech, then you're scrambling to keep up with all the warm refrigerator service calls. But busy service call schedules mean fat wallets IF you can get 'em fixed taco-pronto! And that's ezzacly what the Samurai is gonna show you how to do on a specific type of refrigerator: the Maytag / Amana / Jenn-Air refrigerators using the "Jazz" adaptive defrost control (ADC) boards. Come with me now on a journey of Total Appliance Enlightenment™: more... |
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Jennifer's Warranty Tip
#39 Keeping Up With and Implementing the New Changes and Policies
|  True to the nature of the appliance service industry, manufacturer rules are often changing. If your company does any warranty repair work, chances are that one or more of the new policies is probably affecting your company. With the summer heat setting in and service schedules filling up quickly, it can be very easy to miss the "memo" or just plain forget about it. Here is a breakdown of the some of the most recent changes that have impacted the industry: more.... |
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2013 USA Regional Service Meeting Program
Coming to a city near you, register early and save!
Members of USA and local appliance repair companies will gather in 20 cities for the Fall Regional Servicers Meetings (RSM). USA is proud to announce the 2-day workshops where factory trainers from top manufacturers like Whirlpool, Electrolux and Bosch wil demonstrate new features and technology in home appliance repair to bring technical training to service technicians.
Networking and learning from like-minded individuals helps everyone in the home appliance repair industry grow and succeed. The United Servicers Association http://www.unitedservicers.com, a not for profit trade association, is dedicated to helping the industry as a whole achieve excellence.
The two-day workshops are focused on bringing appliance repair technicians together to learn the latest techniques in repairing home appliances as well as improve their service businesses. The WHEEEL OF SERVICE will be addressed and includes business management topics such as Presentation, Operations, Technology, Numbers and the Internet.
The registration fee of $149 includes 5 meals, training materials and a first year membership to the United Servicers Association. The workshops take place from Sept 5th through Dec 5th. Appliance service technicians and service managers should register early for discounted hotel accommodations. Register online at http://www.unitedservicers.com/
The USA 2013 Fall RSM program is made possible by the national sponsorship of Mr. Appliance, NEW, Rossware Computing and Fred's Academy as well as a local Parts Distributor in each market and the generous support of the technical trainers from participating appliance manufacturers.
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Doing Warranty for the Right Reasons
By Doug Rogers, President of Mr. Appliance
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Take a step back and think about the mix of warranty vs. C.O.D. calls in your business. Are the majority of your service calls warranty or C.O.D.? Of course, depending on the stage and other environmental factors affecting your business, the optimum percentage of each will vary.
Here are a few guidelines to help determine the right mix for your business.
1. Are you consistently booked out for more than three work days with C.O.D. calls? If so, there is no need for warranty work. Warranty work is primarily a tool for customer acquisition. Even though there are other benefits, they seldom outweigh the reduced fee paid for the service rendered. However, if you are not consistently booked up then warranty is an excellent means to fill holes in your schedule.
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Making Social Marketing Make Sense for Small Business
By Meghan Casserly, www.forbes.com
|  When author and small business expert Steve Strauss was commissioned to write the third edition of the best-selling Small Business Bible, his publisher asked if enough had changed in the business world since the 2009 second edition debuted to warrant a new installment. Short answer? Hell yes. more... |
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What Are Your Field Engineers Really Worth?
By www.thesmartvan.com
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You know what you pay your technicians - but do you ever think about the value they bring to your company? The question has become more complicated as field engineers are able to do more thanks to technology and as their roles have expanded to include sales, customer service, marketing, and more. In response to one of SmartVan's recent posts, a handful of service managers and technicians in the Field Service Engineer
group on LinkedIn weighed in with their insights - here are most compelling ones we pulled from the discussion. more...
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USA Logo Contest
Help us choose a new logo, vote now!
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We asked you to help us redesign our logo to give it a fresh new look and you responded. We had over 50 designs submitted. The USA board narrowed the selection down to 12 finalists now we need your help to select the winner.
Click here to vote for your favorite design
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United Servicers Association Inc.
A non-profit trade association for appliance repair professionals.
3105 N. Ashland Ave. Suite 199, Chicago IL, 60657
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Email Marketing USA Discount
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Good news for you! We've teamed up with Constant Contact. That means we can bring you a proven,
powerful and cost effective way to stay in-touch and stay connected with your customers. In fact, Email Marketing compleme
nts your current marketing and takes advantage of what loyal and satisfied customers can do for your business - referrals and repeat business.
Sign up through the link below to receive the member benefit of 20% off a six month prepay, or a 25% discount on a full year prepay. If you`re already a Constant Contact customer, email paul.m.macdonald@unitedservicers.com your CC user account name and we`ll have the member benefit applied to your account.
Try it Free for 60 days!
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| Ditch Your phone for an Hour |  | |
Average smartphone users look at their phone 143 times per day, which works out to 9 times every waking hour, or once every 6.7 minutes. Consultant Kevin Eikenberry suggests setting an hourly limit for checking the smartphone and putting it out of reach in the office.
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Save $6.75/pair
USA Members Only
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Thanks to Solar Refrigeration & Appliance Service, A USA member in New Orleans, we've scored a great deal on Pro Shoe Covers just for USA members. Only $10/pair, an incredible $6.75/pair savings. Click on the Shoe picture above to order yours today. Enter the Discount code
USA membership ID number in the "Order Notes" box that will be on the shipping method page
to get this amazing price. Pro Shoe Covers are constructed with a premium nylon material. This same material is used to manufacture such items as luggage, tarps, backpacks, and hammocks. The fabric is strong and permanently sealed with a finish that offers a moisture barrier so you do not leave wet or dirty tracks. The sole is made from a rugged, waterproof, non-slip material.
Pro Shoe Covers are double stitched and reinforced to ensure a long life.
Made in the USA
Pro Shoe Covers are very easy to care for and
have a long life expectancy, usually between 6 and 9 months, depending on how they are cared for. They look professional and your clients will be impressed when you slip them on prior to entering their homes.
Advantages of Pro Shoe Covers:
- Machine washable
- Slip resistant soles on wet and dry surfaces
- Soles will not leave scuff marks on flooring
- Reusable shoe covers - average lifespan 6 to 9 months
- Four sizes available that will fit shoes and work boots 4 to 17
- Waterproof materials-no wet or dirty tracks
- Easy on ... easy off
- Reusable shoe covers - go green!
- Long life span
- Sizes can be mixed when ordering by the dozen
Product Detail Sheet
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2013 RSM Locations
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This year's USA Regional Service Meeting Program will include technical & business management training on Thursdays & Fridays in a city near you.
This is a Final list of cities and Dates
City Start date
- Saddle Brook, NJ 09/05
- Charlotte, NC 09/19
- Cleveland, OH 10/03
- Indianapolis, IN 10/17
- Miami, FL 10/31
- Nashville, TN 12/05
- Portland, OR 09/19
- Seattle, WA 09/26
- Sacramento, CA 10/31
- Boston, MA 11/07
- Santa Ana, CA 11/21
- Chicago, IL 09/05
- San Antonio, Tx 09/12
- St. Louis, MO 10/03
- Denver, CO 10/17
- Boise, ID 11/07
- Atlanta, GA 11/14
- Vancouver, BC 09/05
- Calgary, AB 10/17
- Toronto, ON 10/10
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