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Greetings!
 Alright already! It's the end of March and the Easter Bunny comes this weekend. Can someone please tell the weatherman, "Enough with the snow already"! Gees! If you missed the 2013 ASTI earlier this month, it was the biggest and best annual convention ever held with over 540 appliance service professionals gathered for 4 days of networking and intense training on a wide range of appliance repair service topics. See the ASTI photos The convention offered a collaborative and diverse learning environment where professionals were given the opportunity to, in the words of Patty Husk: "learn how to do their jobs better." Attendees also received valuable industry specific updates on leading appliance brands. "The education we received during the conference prepares us for the constant changes in technology that our industry faces" noted Patty. The 2014 ASTI will be back on the West Coast in San Diego California. Mark you calendars and save the dates: February 26 to March 1, 2014.
The USA e-Servicer Newsletter Team
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USA's ASTI 2013 Brings Together Independent Trainers of the Industry
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Orlando, March 2013: ASTI 2013, known for its outstanding ability to assemble training and networking events in the Appliance Service Industry, has yet another success story to tell: bringing together three leading independent industry trainers.
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Using the Tech Sheet Schematics to Root Out Appliance Gremlins
By Samurai Repair Man, www.Appliantology.org
|  We all love those jobs where, given the brand, model, and problem description, you walk into the house already knowing what the problem is. But what about those jobs where it's not a clear case of plug n' chug, in other words, where you DON'T know exactly what part to replace to fix the problem? Well, that may be when you have to use the tech sheet schematic, your trusty meter, and that gray swirling muck betwixt your ears to track down a pesky electrical problem. more... |
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6 Ways to Build Customer Loyalty
www.entrepreneur.com
|  It's tempting to concentrate on making new sales or pursuing bigger accounts. But attention to your existing customers, no matter how small they are, is essential to keeping your business thriving. The secret to repeat business is following up in a way that has a positive effect on the customer. more... |
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21st Annual Appliance Service Training Institute
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Chicago, IL- The 21st Appliance Service Training Institute was held last week at Walt Disney World in Orlando, FL. It was another home run for United Servicers Association, making the ASTI a grand slam for the 4th consecutive year. The theme for this year's event was "Connect, Learn and Grow" and was echoed throughout the 4 day event with a record 540 participants. more...
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Jennifer's Warranty Tip
#36 - LG Does Away with Individual State Service Reps
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As of February 28th, LG will no longer have individual representatives assigned to servicers by state.
There is now a "Service Support Team" that has been formed to assist servicers with the following: (Phone # 800-847-7597, opt. 3, available Monday - Friday, 8 a.m. to 5 p.m., CST, or via email @ asc.admin@lge.com). more...
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2013 GE Appliances Service Technical Assistance Subscription Updates
Customer Care Servicers
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February 26, 2013
GE Appliances strives to provide the highest quality assistance to our service network. To achieve this goal we are implementing changes to our Technical Assistance Group (TAG) and 24/7 Customer.net service website. more...
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USA Web Builder By MarketWrench
A Great Start, Continued Benefits
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We were pleased to have seen so many companies at the ASTI in Orlando take advantage of the new USA member benefit, the USA Website Builder, powered by MarketWrench. The many different website packages enable all members to improve their online presence at a discount only made available through the USA-MarketWrench partnership. Following the ASTI convention, USA has secured a continued discount of 30% on the Website Builder program. If you are still looking to get online or enhance your online presence, please contact MarketWrench directly at info@marketwrench.com. |
USA New Logo Contest
Win a Prize Package Worth $1,200
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Checkout all the entries so far!
We're looking to update the USA logo and we're asking for your help. Send your submissions in a Jpeg file format to administration@unitedservicers.com. Check out the cool entries so far on the USA web site. The chosen logo will win:
- a 2014 USA membership
- admission for two to the 2014 ASTI
Contest closes April 30, 2013.
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United Servicers Insurance Services
Administered by Murphy & Associates
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 "It is here!" The United Servicers Association had teamed up with Murphy & Associates to bring you United Servicers Insurance Services. What does this mean for you? It means getting the protection you need and the service you expect. It also means buying power with the insurance companies. The service offers potential upfront premium savings with up to a possible 12% dividend rebate program on the back end. The dividend program is not guaranteed, but the more members we have participating in the program, the more potential there is for the dividend rebate as the percentage is based upon the losses of the whole group. We hope to be handing out dividend checks at the next ASTI convention in San Diego. In future newsletters, we will bring you more information on the coverage and what we can offer.
To get a no obligation quote on your insurance needs call Neal McConnico at 1-800-237-0472.
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Fred's Appliance Academy
Recognized as an Ohio Career School
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 Dear USA Member, Good News: We are now state licensed as a school. We are recognized by the state of Ohio as a career school. This will allow us to accept certain grants including the GI Bill, Veterans Offices, Unemployment Offices, etc. One of objectives is to reach out to veterans returning from overseas service and attracting them to our industry. They will take our classes and be placed all over the country in this very high demand job for great people as a field service technician.
Our vision is to improve this industry in many different ways, including attracting and training great people to become technicians. We are currently doing this on a national level. We have had students from every state in the US except Vermont! We've even had several from Canada and the Virgin Islands!
I'm looking forward to a continued relationship with United Servicers Association.
Adam Butcher Fred's Appliance, LLC
Fred's Appliance Academy, LLC Vice President |
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United Servicers Association Inc. is a non-profit trade association for appliance repair professionals.
3105 N. Ashland Ave. Suite 199, Chicago IL, 60657
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ASTI Awards Gala
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2014
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USA Lifetime Achievement
 
goes to
"Captain Toolhead"
The USA Lifetime Achievement Award was presented to Captain Toolhead, AKA Mike Staats, for his lifelong dedication to the Independent Service Professional.
******************************* USA Partner Award -
OEM Category
 In appreciation for their continued support and training of USA and the Independent Service Professionals, these companies were presented the USA Partner Award - OEM Category:
Samsung
LG
BOSCH
Whirlpool
Dacor
Fisher & Paykel
GE
Electrolux
Scotsman
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USA Partner Award - Vendor Category
In appreciation for their dedication to USA and the Independent Service Professional these companies were presented the USA Partner Award - Vendor Category:
Mr. Appliance
NEW
Lowe's
WL May Co.
Appliance Parts Depot
Reliable Parts, Limited
Reliable Parts, Inc.Trible's Inc.Fox Appliance Parts AtlantaCashwell Appliance Parts 1st Source Servall
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Email Marketing
Good news for you! We've teamed up with Constant Contact. That means we can bring you a proven, powerful and cost effective way to stay in-touch and stay connected with your customers. In fact, Email Marketing complements your current marketing and takes advantage of what loyal and satisfied customers can do for your business - referrals and repeat business.
Sign up through the link below to receive the member benefit of 20% off a six month prepay, or a 25% discount on a full year prepay. If you`re already a Constant Contact customer, email paul.m.macdonald@unitedservicers.com your CC user account name and we`ll have the member benefit applied to your account.
Try it free for 60 days
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USA Board of Directors
At the USA's annual general meeting held on March 8 during the ASTI, three new members were appointed to the Board of Directors. Joining the board are:
Catie Bloom
AAA Appliance Service Center
Daniel Beaule
Service 2000
Manny Ortega Jr.
Ortega's Service Today
Departing the board with many thanks for their years of dedication and volunteer service are:
Jeff Dar
J&J Appliance
Larry Riddle
Jurupa Valley Appliance Service
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WWW.ASTI.us
Save the Date!
Feb. 26 - March 1, 2014
San Diego, CA
See your Parts Distributor to save an additional $50
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