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Greetings!
October is a month to reap the harvest. It's a time when the clocks fall back an hour, as the days are getting shorter. Fall is a time to clean our yards and prepare for winter. It's also a time to prepare our businesses for the coming holiday season demand for repairs. Take the time now to get inventories in order and tune up your technicians before the rush. USA Regional Service Meetings provide an excellent, affordable and convenient training opportunity. They're taking place around the country right now. Visit our home page for an event near you.
Your e-Servicer Newsletter Team
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I Was Looking for a Service Tech
By Kyle Barnhart, Chown Appliance
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When I was looking for a service tech I tried several different avenues. I contacted one of the local high school counselors, without any success so far. I put an ad on Craigslist. I had two responses with phone interviews and one of those showed for a face-to-face interview. Neither worked out. more...
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Regional Service Meetings Deliver Value
Dallas and Fayetteville Events Sell Out!
|  Registrations of servicers for the Dallas and Fayetteville RSMs were limited when registrations exceeded 70 participants each. OEM training by Whirlpool, Bosch & Electrolux was well recieved by the attendees at the first 2 of 15 events. Attendees learned about the 7 Pillars of Successful Service Companies delivered by Dean Landers and Tanner Andrews at the RSM events. Parts Distributors AP Depot and WL May networked with new and existing customers in the Dallas and Portland markets. Over 500 independent servicers have register ed for these limited training opportunities and USA organizers anticipate many more registration .There is still room and time to sign up for events in Houston, Seattle, Berkeley, Salt Lake City, Toronto, Montreal, Vancouver, Baltimore and Atlanta. Go to www.unitedservicers to register for an event near you. Register now before it's too late. |
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The Least Serviced/Most Reliable Appliance Brands
By Steve Sheinkopt, Yale Apppliance & Lighting
|  One of the benefits of having a huge service department is data collection. We will be in approximately 100-130 homes today fixing appliances with a good portion being less than a year old and under warranty. That is 650 homes per week (at least) or roughly 34,000 calls yearly not including homes with multiple calls.
So the question is, what are we fixing the least? more...
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| The Electronic Control Dilemma - A Servicer's Viewpoint | 
Electronic controls have taken over the appliance industry! Even the most inexpensive appliances are now coming equipped with electronic sensors, monitor switches, infrared devices, wireless features, thermistors, motor controllers, modulating compressors, etc. If you were a service technician and happen to have fallen asleep in the early 1990's and awoke today and had to read a wiring diagram in order to diagnose a broken appliance, you would be lost because of the degree of complexity due to the electronic control board integration throughout every appliance product category. more...
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Jennifer's Warranty Tip
#30 - "Samsung Mileage - Another New Change"
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If you read last month's warranty tip, I explained that Samsung decided to make dispatches, or as they label them, tickets mandatory in order to get your claim(s) submitted and paid. Samsung has also changed the requirements to have the ability to submit a SAW for mileage.
more... |
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The Secrets of How Insurance Pricing Works
By Neal McConnico, Murphy & Associates
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Have you ever wondered why your insurance agent tells you to NEVER give the premium to a competing agent? Do you think getting a blind insurance bid is where you get your best quote? These are some of the myths or secrets we will try and clear up in this article. more...
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401k(s) for the Self-Employed
By Ellen E. Schultz, www.wsj.com
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More older people than ever are working for themselves these days, according to the Bureau of Labor Statistics, and self-employment rises steadily with age. The group with the most self-employed? Men 55 to 64 years old.
That means they have to take the initiative to save for their retirement-and that is far trickier than simply signing up for a company 401(k) plan. more...
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ePASS Service Software Reveal of New Features and Program Enhancements
Vancouver, BC
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R&D Business Systems, developers of of the popular ePASS sales & service management software introduced exciting new features and enhancements to their software package this week at their annual user gathering held in stunningly beautiful Vancouver Canada. Forty of the 300 plus companies using the software were shown the many new features and capabilities that included Mobile Technician, Mobile Salesman, real time customer interface features including on-line surveys, new email notifications and the ability to text customers job, delivery and technician status. Customers will soon be able to book a service call right into the live system choosing a service date and time convenient to them. To learn more about the ePASS software sales and service package visit http://www.rdbusiness.com/  |
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United Servicers Association Inc. is a non-profit trade association for appliance repair professionals.
3105 N. Ashland Ave. Suite 199, Chicago IL, 60657
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WWW.ASTI.us
ASTI 2013
Registration
is now open
See the program and training descriptions online at www.asti.us.
Save $100 by Registering Before January 1st
See your Parts Distributor to save an additional $50
2013 ASTI event in
Walt Disney Florida
March 6-9, 2013
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