Greetings!
Welcome to the newly revised e-Servicer , USA's monthly newsletter. We've condensed it to make it easier and faster to scan the content for articles that are important to you. Please let us know what you think of our redesign: administration@unitedservicers.com.
e-Servicer Newsletter Team
United Servicers Association
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LG Electronics and Sears Recall Gas Dryers Due to Fire Hazard
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WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firms named below, today announced a voluntary recall of the following consumer products. Consumers should stop using recalled products immediately until a repair is completed on affected dryers. It is illegal to resell or attempt to resell a recalled consumer product.
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Regional Service Training Meetings - Don't Miss Out! |  With summer behind us we're getting ready to bring to your area some top notch technical and business management training for the very low cost of $119 for two full days of training. Click here for the topics that will be covered by the manufacturers at each of 15 events and the business management content presented by USA leaders. These events are an excellent value for the money and a great opportunity for you to network with your Parts Distributor and peers. Space is limited register today. Hotel sleeping room discounts expire 30 days before each event. |
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Bought a Customer a New Refrigerator
By John Bareither, J & I Appliance Repair
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Last week I was working on an ice maker on a French door Frigidaire refrigerator with the bullet style ice maker. As I was removing the side panel to get to the wires to grease with dielectric grease, I broke the cap tube line while moving them to get the side panel off. I have worked on more than 50 of these units and never had a problem. more... |
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Customers Highly Value Expertise, Professionalism and Promptness
By Dean Landers, Landers Appliance
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Survey after survey confirm these are the things customers are looking for when hiring a service company. When a company charges by the hour, however, it causes customers to become focused on time alone, forgetting the core things that bring ultimate satisfaction and confidence in both the repair and the company that provided the repair. more...
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How to Troubleshoot Any Appliance
By Samurai Appliance Repair Man, www.Appliantology.org
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I've heard a lot of appliance techs complain that the reason they can't fix more appliances on service calls is because they don't get enough training from their company or from the manufacturers. I'm here to tell you that you can get all the appliance training in the world and still be nothing more than a trained monkey unless you have one crucial skill: Troubleshooting. more...
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Appliance Repair Companies Find a New Revenue Source - RecallChek By Andy Rucker, RecallChek, www.RecallChek.com
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When you compare an appliance repair company's revenue and ability to connect with their clients to that of a heating and air contractor for instance, you find a significant disadvantage when it comes to revenue outside of the necessary repair itself. The heating and air contractor can sell an electronic air filter as an upgrade to an existing unit, install a digital programmable thermostat, or even sign a client up for ongoing maintenance (aka "guaranteed future business"). more... |
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Jennifer's Warranty Tip
#29 "MANDATORY!"
|  As you are likely aware, G.E. and Samsung recently decided to make dispatches, or as they label them, ticket and call #'s, mandatory in order to get your claim(s) paid. There isn't much wiggle room with these new rules and both policies are in full swing. Those who want to continue on with these manufacturers must comply. more... |
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Hoping to Fix Bad Reviews? Not So Fast
By Angus Loten, www.wsj.com
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Small businesses are increasingly turning to online reputation-management services, often in an effort to bury negative reviews posted on websites such as Yelp Inc.Now, the online reputation-management industry is facing reputation problems of its own. more...
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5 Ways to Clean Your Kitchen with Lemon
By Mr. Appliance
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When life gives you lemons, clean up your kitchen! That's right. Go green by cleaning your kitchen with the fresh scent of lemon to give your appliances that sparkle they deserve without squeezing your pocketbook.
more...
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United Servicers Association Inc. is a non-profit trade association for appliance repair professionals.
3105 N. Ashland Ave. Suite 199, Chicago IL, 60657
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WWW.ASTI.us
Registration opens Sept. 1
Save $100 by registering early for the 2013 event in Walt Disny Florida
March 6-9, 2013 |
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