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| The e-Servicer |
Monthly communication from United Servicers Association |
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Greetings!
 It's hard to believe the summer is near halfway over! With the record setting heat waves we're experiencing we hope you'll make some time to relax and take a short break to enjoy a summer vacation with family and friends.
We know the heat is going keep you busy well into the fall and so will USA. We're turning up the heat on our Regional Service Meeting program with events in 15 cities this fall. Check out the schedule of RSM training USA is bringing to you at the bottom of this newsletter for more details and on-line registration.
e-Servicer Newsletter Team United Servicers Association |
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Best Buy Lays Off 650 Geek Squad Employees Nationwide
This Creates a Technician Hiring Opportunity for USA Member Companies
MINNEAPOLIS - Best Buy has confirmed to KARE 11 that about 650 employees in its Geek Squad division will be laid off nationwide.
Company officials said that the Geek Squad positions that service appliances and televisions in customer's homes will be eliminated.
"They are receiving severance packages and job placement assistance.," according to a statement from the Best Buy News Center.
The company said that they are not eliminating home service, just restructuring it to better serve customer's needs. "We know that clients will always need us to come to their homes, and increasingly their needs are more complex. That's why we're evolving in-home support for a more specific customer segment," the statement added.
If laid off workers are unable to find another position within Best Buy, their last day will be Aug. 1, the statement said.
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Secret Samurai Trick for Correctly Diagnosing Refrigerator Compressor Start Problems
By Samurai Appliance Repair Man, www.Appliantology.org
Konnichiwa to all my Brethren in The Craft! As professional Appliantologists, we've all been on service calls for a compressor that's failing to start and, instead, doing what we call the hum-click cha-cha. Typically in these situations, you find a Kentucky-fried compressor start relay. These are usually great jobs: straight-forward, high-margin, and high degree of customer-perceived value; I call these kind of jobs "Skip n' Plucks." But if you fall into parts-changing monkey mode and don't analyze the situation like a true Appliantologist, you could end up with a call back in a short time for the same problem.
Click this link for the Refrigerator Compressor Journey
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Information Overload
By Eric Zehr, Victor Appliance
I read an article awhile back about how we only use a small percentage of our brains on a daily basis. I have heard this before and try to use mine more than the average person. This particular article, however, explained that for the first time in history we are being inundated with information so fast that we are not as effective or creative as we were without so much information.
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2012 SkillsUSA Champions
Awarded Complimentary USA Membership & Lowes Gift Cards.
 SkillsUSA is a national partnership of students, teachers and industry, working together to ensure America has a skilled workforce. Championships, held in Kansas City, Mo., took place June 23-27, 2012, as part of the SkillsUSA 48th annual National Leadership and Skills Conference (NLSC), a showcase of career and technical education students. During the week, more than 5,600 outstanding career and technical education students-all state contest winners competed hands-on in 94 different trade, technical and leadership fields. _________________________________________________________________________________________________ |
A Word or Two About ChatUSA
By James Dolbeare, AAA Appliance Service Center
I am consistently struck by the fantastic camaraderie and helpfulness of a United Servicers Association benefit, ChatUSA, an Internet chat room hosted by USA for USA members. Experienced professionals instantly assist one another in an exchange of emails, and as a consequence, ultimately help the consumer.
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Press Release: Appliance Repair Grand Rapids, MI Firm Becomes Member of United Servicers Association
Jun 19, 2012 - E.D. Miller Appliance Service Inc.
 PRLog (Press Release) Grand Rapids, Michigan - In February of 2012, E.D. Miller Appliance Service, Inc., became a member of the United Servicers Association (USA). USA is a major trade association that helps its members to develop, and USA provides services and programs intended to assist members in building strong businesses in North America's competitive environment.
Millers has already seen benefits from being a member of USA. One USA service that has been a benefit to Millers is getting valuable information about parts that are difficult to find. Another is using the USA website for access to service manuals, technical tips, as well as the Chat USA function where questions can be asked and answered by technicians experiencing the same service issues. __________________________________________________________________________________ |
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3 Ways to Supercharge Fan Engagement on Facebook
By Amy Porterfield, www.entrepreneur.com
For most business owners, their biggest Facebook challenge is keeping fans consistently engaged. Whether you have 135 or 13,500 likes, the only way to really profit from a business page is to motivate fans to click, share and, eventually, act by buying a product or signing up for an event.
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Local Technical & Business Training Coming toYou!
USA's Regional Service Meeting Program this September, October & November
These regional events provide owners, managers and technicians with two days of factory technical and USA business management training. Factory trainers from Whirlpool, Bosch, Dacor, Electrolux and Scotsman.** will be on hand & USA business training covering - Internet Marketing, Calculating the Cost of a Service Call, Profitable Flat Rate Pricing, Increasing Technician Productivity & Efficiency for First Call Completes and more. At just $119 the registration fee includes 5 meals, training materials for the RSM and a first* year membership in United Servicers Association. Discounted hotel accommodations are available if booked early enough.
Register on-line now at www.unitedservicers.com
Locations and Dates
Portland, OR September 20 & 21 Dallas, TX September 20 & 21
Detroit, MI September 27 & 28 Sacramento, CA October 4 & 5
Vancouver, BC October 11 & 12 Houston, TX October 11 & 12
Maryland, MD October 18 & 19 Fayetteville, NC October 18 & 19
Seattle, WA October 25 & 26 Toronto, ON October 25 & 26
Phoenix, AZ November 1 & 2 Montreal, QC November 1 & 2
Berkley, CA November 8 & 9 Atlanta, GA November 8 & 9
Salt Lake City, UT November 8 & 9
** OEM's vary by event, please check event for details.
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Summer Grillin' At Its Best
By Mr. Appliance
Summer is here and it is time to fire up your grill and move the party from inside to out. Whether you are a grillin' guru or a seasonal sizzler, it's important to make sure your grill is summer ready for outdoor living.
Impress your guests by keeping that seasoned flavor on your grill's grates while also having a clean workspace that is food-residue free. Reward yourself for all of your hard work by testing out these great summer grilling recipes to kick off the summer on the right flavor.
Safety first. Inspect for any wear and tear of winter weather by looking for crackling or holes on the hose between the tank and the grill. If damage appears, replace immediately to make sure your outdoor living room is safe for your family and friends.
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Jennifer's Warranty Tips
Tip #28 - Samsung Mileage Claims
A few months ago, Samsung changed the way they pay mileage. The new process requires a bit more work, especially if you are a service company that doesn't receive dispatched calls from Samsung. All mileage must be requested and approved through a Samsung SAW (Service Action Work). The process is time consuming but it's been my experience that it's monetarily worth it and I think you will too.
The process is as follow:
- If you don't already have a Samsung Service Order, you must create one on Samsung's website.
a. Under the "Business" tab on Samsung's website, click Service Tracking and then Create New Service Order
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About Us
USA is a non-profit trade association for appliance repair professionals
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Contact Us
United Servicers Association
3105 N. Ashland Ave., Chicago IL, 60657
1-800-683-2558
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Special Offer Just for Facebook Fans  |
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