October 7, 2014


Editor's Analysis & Top Industry News

Our New Website is Live!

It’s a very exciting week for us here at Fleet Management Weekly, because our new website has finally launched. We’ve been telling a few of you all about the new site lately, but - for most of you - we’re hoping that it will be a very pleasant surprise.

Although the new site is now live, we’re still in the ‘soft launch’ phase, still working furiously to tweak and perfect. That said, the new site is light years better than the old one - primarily because it’s far more dynamic and changeable than what we had before.

For our readers, the new site will mean regular daily updates of the fleet news & trends you need. For our advertisers, the new site means new opportunities for advertising and content marketing. And for us, it means a website that’s easy to build and populate with more engaging content.

If you’ve got any comments on the new FleetManagementWeekly.com, please don’t hesitate to share them with me at ted@automotivedigest.com.

Ted Roberts
COO and Chief Content Officer

November: A Very Good Month for Fleet Conferences

We are so pleased to be a media sponsor of NAFA's International Fleet Academy. Ted Roberts and I will be in Orlando - November 5 - 7 - for this premier industry event for fleet professionals who manage vehicles outside of the U.S. and Canada. NAFA's CEO Phil Russo, CAE, says, "Global fleet management is the great unknown for many corporations." We say, "Don't let it be so at your company!"

Another conference we are proudly sponsoring in November is Connected Fleets USA 2014 - previously known as Telematics for Fleet Management USA. Taking place November 21-22 in Atlanta, the event features a wide-range of expert speakers and exhibitors - something for everyone who wants and needs to keep abreast of the rapidly evolving telematics industry. For a $100 dis­count on reg­is­tra­tion, please use code: 2582FMW.

Janice Sutton
Executive Editor


VIDEO: Good Employees Make Good Customer Service

The voice of the employee is mission-critical when it comes to offering amazing customer experience. The best employees listen to customers, ask them when they want, and then deliver on their expectations.

VIDEO: Make Quick Decisions on Vehicles
  App Provides Vehicle Condition Report in Minutes

FLD’s OnceOVR smartphone app can provide a vehicle condition report in just minutes, allowing fleet managers to make real-time decisions on what should happen next with that particular vehicle.

VIDEO: Attractive Products & Lifecycle Costs
  Hyundai Commercial Fleet is Making Strides

Hyundai Commercial Fleet offers a wide array sedans, couples, and SUVs — and fleet managers have begun to notice, and are putting more Hyundai vehicles on their selectors.

The Fleet Spot

Todd Good GE Capital Fleet Services Names Todd Good as Senior Vice President

GE Capital Fleet Services has named Todd Good as senior vice president of sales, with a focus on growth of the company's fleet services business in the oil & gas industry.

"Todd was brought on board to leverage his experience in solving energy fleets' most difficult challenges. That means making safety and compliance a top priority, maintaining operational uptime and making sure that costs are measured, managed and contained. Todd’s deep energy industry knowledge will fit in well at GE Capital Fleet Services with the more than 30 truck engineers and Strategic Consultants tasked with solving this equation for our customers," said Jim Ludovico, managing director for GE Capital Fleet Services' West region, and leader of its Oil & Gas team.


international flags NAFA Names Sponsors for International Fleet Academy

"When nearly every country presents an entirely new ball game for fleet managers, you need to know who to trust.”

NAFA's International Fleet Academy, the premier industry event for fleet professionals who manage fleets of vehicles outside of the United States and Canada, is proud to announce A.I.A.G.A. (Italy's largest fleet management association), ARI, Donlen, Element, GE, Mercedes-Benz, and Fleet Management Weekly and International Fleet World have come on board as event sponsors.

"Global fleet management is the great unknown for many corporations," said NAFA’s Chief Executive Officer Phillip E. Russo, CAE. "When nearly every country presents an entirely new ball game for fleet managers, you need to know who to trust. NAFA has presented the International Fleet Academy since 2011. We've earned trust in the industry. The International Fleet Academy has a faculty in place with many of the world's best global fleet managers. This is the perfect opportunity to learn from their experiences."


Wheels 75th Wheels Anniversary Summit Focuses on Client Successes, Industry Trends

Wheels, Inc. recently hosted more than 225 of its clients at the 2014 Wheels Results+ Fleet Summit and Industry Conference.

The event, which was held in Chicago as part of Wheels' 75th anniversary celebration, served as a forum for industry professionals to showcase fleet management success stories, network with peers to share ideas and take a look at the future of the marketplace.

The Fleet Summit recognized Wheels clients who achieved notable recent successes in the five optimal fleet disciplines that are measured by Wheels' proprietary Results+ account management methodology: Integration & Control, Driver Productivity & Satisfaction, Risk Mitigation, Total Cost Management and Fleet Administration & Ease.


Smart Fleet Marketing Today

By Ed Pierce, Principal, ITA Fleet Communications

Last month, I promised to address customer engagement. Of course, engagement begins with communication. And, true communication is two-way, give-and-take. Still, most marketing plans focus on the outbound design, the message, and the cost of running an ad, distributing a press release, or sending out an e-mail blast. Management wants to know cost and return.

Lost in the marketing-management discussion is the customer!

How do we know that the message will be effective with our prospect customers? How will we determine what went wrong if a mailer or e-mail blast has a zero response rate? How do we determine whether our market position and our branding messages are being received, understood and changing or opening minds? Feedback, of course!

READ MORE to learn about integrating “feedback feelers” in a comprehensive marketing program.

Telematics Can Save You Money

For a fleet business, insurance can be one of your biggest overhead costs, so it is important to only pay what is necessary. One of the best ways that a fleet can save on insurance costs is to invest in vehicle telematics. GPS Insight is a vehicle tracking telematics solution that helps fleets save costs in many ways, including insurance.


From Reactive to Proactive

We sat down with Doug Peters, Analytics Product and CEO Leader at GE Capital Fleet Services to talk with him about predictive analytics and were fascinated. Doug says, "Predictive analytics is all about trying to help our customers move from being reactive to proactive using the information that is available to us from fleets. We use a rich data set from a variety of sources including telematics, fuel cards, and maintenance. In the past we would help a customer look at a quarter’s worth of historical data or maybe even a year's worth of historical data and could tell them where they have been.

“‘What our customers are really asking us to do now is to look out into the future. How do we move from rear window viewing to forward looking with our fleet? Where are we going with our fleet? What are our expenses going to look like? ”


Fleet Trends & Issues

Ticket magnets: The cars with the most violations

One in three drivers of the Subaru WRX has a recent traffic violation, according to a study by Insurance.com, the car insurance comparison-shopping website, putting the turbocharged, all-wheel-drive sport-compact atop its ranking of cars that get the most tickets.

"Cars don't get tickets, drivers do - but those drivers like the WRX," said Insurance.com Managing Editor Des Toups.  The top-20 list contains other sporty cars, such as the Scion FR-S and Mitsubishi 3000 GT, but also includes the hybrid Toyota Prius C, three sport-utility vehicles and the long-defunct Mercury Topaz.

"It's not about horsepower," Toups said. "The Chevrolet Corvette, Dodge Viper and Nissan GT-R rank well below average for tickets even though they can easily double the highest speed limits. But those cars are also costly, so their buyers tend to be older and take fewer risks."


Fastest in America: States With the Highest Speed Limits

Setting speed limits has traditionally been the responsibility of states, except for the period of 1973-1994. During that time, the federal government enacted mandatory speed limit ceilings on interstate highways and similar limited access roads through a National Maximum Speed Limit.

In 1995, the federal government repealed the 55 miles per hour National Maximum Speed Limit allowing states to to set their own speed limits. Since then, 34 states have raised speed limits to 70 mph or higher on some portion of their roadway systems, according to the Governors Highway Safety Association (GHSA).

READ MORE to get the details

9 Tips to Keep Your Car Safe on the Road

Since your car can be almost your home away from home while traveling, you will want to take some precautions to protect it and the things inside it. Ideally, you wouldn’t leave anything valuable at all in your car, but the reality of travel is that your car is going to serve as much like a safe deposit box or luggage storage closet as transportation — especially during the day when you’re between hotels.

Remember that as a traveler or tourist, you are a mark. (For example, a Florida law requiring rental cars to display a special sticker was repealed a few years ago after it became clear that criminals were targeting tourists in rental vehicles.) Making the time and effort to take a few precautions with your vehicular home away from home can help ensure that you and all your stuff return home intact.

READ MORE to help protect your car and everything in it

Vermont’s Handheld Phone Ban Goes Into Effect

A significant number of drivers in downtown Burlington, Vermont  had phone calls to take or make and messages to check Wednesday, October 1st -- even though a new law bans the use of hand-held electronics while driving.

The fine for a first offense, including fees, is $162. A ban on texting while driving already is in effect in Vermont.

The prevalence of cellular phones, new research, and publicized crashes has started many debates related to the role cell phones play in driver distraction.

READ MORE to get the details.

Benchmarking Fleet Sustainability

NAFA Fleet Management Association and CALSTART have reached a significant milestone in development of the Sustainable Fleet Standard Program tool, with the conclusion of first-wave beta testing and delivery of data from Charter Members. 40 Charter Member organizations have recognized the benefits of what a truly sustainable fleet can be, and are helping to create a solution that guides conscientious organizations to the process for replicating it.

The resulting Sustainable Fleet Standard tool, tentatively projected to be released in the first quarter of 2015, will signify a revolutionary step in how fleets define and adhere to sustainable practices.


Brazilian Fleet Sustainability

Sergio Rego Monteiro Filho*

The Brazilian fleet management market has features which make it unique when compared to the European and North-American markets. Not only because Brazil is the largest country in South America and most transport is done by road, but also because there are significant regional gaps in economic terms with companies showing different maturity and professional levels.

Currently, sustainability - from an environmental point of view - is among the greatest concerns for the Brazilian fleet manager, but the possibility of large scale use of ethanol is the Brazilian superstar.


Telematics and Fleet Safety

Helps fleets reduce costs through improved driver safety

Donlen and INRIX®, Inc. have collaborated to provide customers of Donlen's DriverPoint® Telematics platform with added capabilities for analyzing fleet performance to reduce costs and liability from unsafe driver behavior.

INRIX Driver Analytics is a web-based service that integrates with Donlen's DriverPoint Telematics platform to provide fleets with enhanced visibility into driver behavior and safety. INRIX Driver Analytics allows visibility into driver performance compared to posted speed limits, road class, and road conditions throughout the day.


Fleet Management Resources 
Offering a nationwide vehicle delivery and relocation service; serving the corporate and commercial fleet industry.
LeasePlan is the world's leading high-touch service provider for vehicle leasing and fleet management.
Customizing global fleet management to achieve your goals.
Driven fleet professionals. Driving results.
NAFA is the association for the diverse vehicle fleet management profession regardless of organizational type, geographic location, or fleet composition.
The CEI Group Inc.
North America's largest accident management and fleet driver safety company.
GPS Insight
GPS Insight offers GPS tracking solutions to meet your organization's unique requirements and challenges.
PARS' mission is to provide you with high-quality service at competitive prices for all of your transportation needs.