Current Issue Highlights
December 16, 2014
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Branding Disaster: Reestablishing Trust through the Ideological Containment of Systemic Risk Anxieties
Ashlee Humphreys Craig J. Thompson
Drawing from literary criticism and institutional theory, this article analyzes the public discourse surrounding the Exxon Valdez spill of 1989 and BP Gulf Spill of 2010. While industrial accidents such as oil spills can erode consumer trust in experts, a macrolevel analysis reveals that media coverage of such events ultimately contains the anxieties that are sparked by initial news coverage. The brandcentric disaster myths generated by media coverage frame public discourse in ways that help to reestablish consumer trust in expert systems while also insulating corporations and governmental institutions from more systematic critiques. This analysis contributes to a macrolevel theorization of the institutional and ideological structures that shape consumer risk perceptions and just world beliefs. It also extends prior accounts of cultural branding by identifying a set of ideological effects that operate in concert with the more commonly discussed therapeutic benefits afforded by marketplace myths.
Volume 41, Number 4, December 2014
DOI: 10.1086/677905
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Outsourcing Parenthood? How Families Manage Care Assemblages Using Paid Commercial Services
Amber M. Epp Sunaina R. Velagaleti
An expanding array of available services allow parents to outsource almost any caregiving activity (nannies, potty training, birthday party planning). Sociologists document a care deficit -- resulting from dual-earner households and distance from extended family -- coupled with rising consumerism to account for outsourcing. These studies, as well as those in consumer research, clarify outsourcing motivations, but stop short of explaining the differential impacts of outsourcing tensions parents regularly face when assembling care. As such, consumer researchers know little about how parents navigate such tensions when deciding what is acceptable to outsource. Based on depth interviews with 23 families, this analysis uncovers complex care assemblages that are shaped by parenting discourses and tensions of control, intimacy, and substitutability. The resulting framework explains parents' strategies for minimizing outsourcing tensions, reveals processes for (re)assembling different types of care resources, and challenges what is known about the relationship between the market and family life.
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Xianchi Dai Ayelet Fishbach
How does nonconsumption shape desire? The proposed model suggests that desire depends on the length of nonconsumption of a good and the presence of salient alternatives, and that desire is at least partially constructed. In the absence of salient alternatives, a longer nonconsumption period results in stronger desire for the unconsumed good. However, in the presence of salient alternatives, consumers infer that they have developed new tastes, and thus a longer nonconsumption period results in a weaker desire for the unconsumed good. The studies support this model across nonconsumption of various goods: food from home when attending college; chametz food during the Passover holiday; social media (abstaining from Facebook); and cultural foods (forgoing Japanese food and Thai food). The authors discuss implications of their findings for when and how the experience of desire is constructed and situationally determined.
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Mauricio Mittelman Eduardo B. Andrade Amitava Chattopadhyay C. Miguel Brend
Choices of multiple items can be framed as a selection of single offerings (a choice of two individual candy bars) or of bundled offerings (a choice of a bundle of two candy bars). Consumers seek more variety when choosing from single than from bundled offerings. The offer framing effect shows that the mechanics of choosing -- the ways consumers go about making choices of multiple items -- affect variety seeking in a systematic manner. The data also suggest that the effect is largely due to the single offering frame. Theoretical and managerial implications are discussed.
Volume 41, Number 4, December 2014 DOI: 10.1086/678193
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Anuj K. Shah Adam L. Alter
How do we maximize enjoyment and minimize displeasure over a variety of events? Previous research has discussed how consumers might focus on savoring individual events or distribute appealing and unappealing events across time to maximize happiness. Building on this work, the current research shows that consumers track not just individual events but also "categories" of events. Consequently, a consumer who visits a modern art gallery, a classic art gallery, the opera, and a symphony concert could either construe these as four distinct experiences or as two categories of experiences (art galleries and musical performances). Consumers seem to naturally consider experiential categories. For positive experiences, consumers are reluctant to choose in a way that eliminates categories, but the opposite is true for negative experiences. Consumers may do this because eliminating categories leads to a greater subjective feeling of making progress in a hedonic experience.
DOI: 10.1086/677893
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Fooled by Heteroscedastic Randomness: Local Consistency Breeds Extremity in Price-Based Quality Inferences
Bart de Langhe Stijn M. J. van Osselaer Stefano Puntoni Ann L. McGill
In some product categories, low-priced brands are consistently of low quality, but high-priced brands can be anything from terrible to excellent. In other product categories, high-priced brands are consistently of high quality, but quality of low-priced brands varies widely. Such heteroscedasticity leads to more extreme price-based quality predictions. Quality inferences do not only stem from what consumers have learned about the average level of quality at different price points through exemplar memory or rule abstraction. Instead, quality predictions are also based on learning about the covariation between price and quality. That is, consumers inappropriately conflate the conditional mean of quality with the predictability of quality. The authors discuss implications for theories of quantitative cue learning and selective information processing, for pricing strategies and luxury branding, and for our understanding of the emergence and persistence of erroneous beliefs and stereotypes beyond the consumer realm.
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Fortune
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