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January 7, 2014
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Journal of Consumer Research
Highlights from Two Years Ago


Affect-Gating

Dan King
Chris Janiszewski

Neurobiological theories of affective processing suggest that different affective states can make people more sensitive to the stimulation impinging on different sensory channels. Consumers in a negative affective state experience enhanced sensitivity to the tactile benefits of products, whereas consumers in a positive affective state experience enhanced sensitivity to the visual benefits of products. Affect-based sensory sensitivity is a consequence of adaptations that induce mammals to seek social support when in a negative affective state and explore the environment when in a positive affective state. In humans, these adaptations are part of an innate system that influences preferences for products with tactile or visual benefits.

 

DOI: 10.1086/660811

Selected Media Mentions

  

Psychology Today  

  

Animal instincts: Why do unhappy consumers prefer tactile sensations?
EurekAlert!  
 
 

 

When Imitation Doesn't Flatter: The Role of Consumer Distinctiveness in Responses to Mimicry

Katherine White 
Jennifer J. Argo 

The implications of one consumer's possession being mimicked by another consumer are examined. When distinctiveness concerns are heightened, greater dissociation responses (possession disposal intentions, recustomization behaviors, and exchange behaviors) arise in response to being mimicked by a similar as opposed to dissimilar other. These effects are driven by threats to distinctiveness. Finally, these effects are mitigated when the imitated possession is nonsymbolic in nature and when a low degree of effort is exerted to initially obtain the possession.

 

Volume 38, Number 4, December 2011
DOI: 10.1086/660187 
 

Selected Media Mentions

  

Science Daily     

  

When imitation doesn't flatter: When do consumers care about mimicry?
EurekAlert!  
 
 

The Construal (In)compatibility Effect: The Moderating Role of a Creative Mind-Set

Xiaojing Yang 
Torsten Ringberg 
Huifang Mao 
Laura A. Peracchio

Consumers with a creative mind-set are persuaded by advertising claims construed at different levels (abstract vs. concrete ad claims). Consumers with a creative mind-set are more persuaded by ad claims construed at a level incompatible with their mental construal, while ad claims construed at a level compatible with consumer mental construal are more effective for those who possess a less creative mind-set. Such differences in persuasion are driven by the fact that consumers with a creative (less creative) mind-set prefer information that is more remotely (closely) associated with their mental construal and appears novel (familiar).

 

Volume 38, Number 4, December 2011
DOI: 10.1086/660118

Selected Media Mentions

  

Phys.Org  

  

How do creative ads shake up the way we think?
EurekAlert!  
 
 

How Does Organizational Identification Form? A Consumer Behavior Perspective

Melea Press
Eric J. Arnould

This article takes a consumer behavior perspective to investigate how constituents come to identify with organizations. Using longitudinal and cross-sectional interview data collected in two contexts (one consumer and one employee), the data illustrate that constituents engage with two conduits, one formal and one informal. These conduits provide opportunities for sensegiving, which features normative elements particular to an organization, and sensemaking, an integrative process in which productive consumption plays a key role. Three paths (epiphany, emulation, and exploration) leading from these conduits to identification are defined and explored. Dynamic consequences of identification are revealed for both customer and employee constituents, including changes in their consumer values and behaviors extending beyond organizational concerns. Finally, this article defends the merit of softening hard conceptual distinctions drawn between consumers and employees, as the findings show that identification forms in parallel fashion with similar outcomes across a consumer-to-firm and an employee-to-firm context.

 

Volume 38, Number 4, December 2011
DOI: 10.1086/660699

 

Selected Media Mentions

  

Phys.Org     

  

How does identification with an organization enhance values?
EurekAlert!  
 
 




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