It's within human nature to be somewhat averse to change. People get accustomed to their habits and processes, and when you try to introduce something new into their natural way of doing things they tend to be hesitant to accept it - even if what's being introduced is helpful to the way they live.
This is especially common when an employer tries to introduce new technology to the workforce. Employees have "settled in" to the way they do things, and bringing in a piece of technology that has the promise of helping them work more efficiently or with more collaboration can be difficult. To them, this is just something new for them to learn how to use, another hurdle in their way, slowing them down and preventing them from getting real work done.
One of the most difficult pieces of new technology to get employees to fully embrace is the implementation of a different phone system. Workers rely on their phones and communications tech to get things done, and introducing a new Unified Communications (UC) solution without stalling regular business operations can be a challenge.
Here are some steps employers can take to help their employees embrace new UC tech without much hesitation.