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January 2016
In This Issue
NPS Update
Trivia
Ask the Expert
End of Support SQL 2005
Avaya End of Sale/Support
MiVoice with Google
ESI Blog
Fortinet SDN Security
DRaaS MarketScape
Driving Change
Quick Links to CCC...
Solutions
Manufacturer Links Below are links to manufacturer support and/or update sites. Please note some sites may require registration.  
NPS® Update
NPS
 NPS Score: 75.05%
Surveys Completed: 3451

Click here to learn more about Net Promoter Score. 
Trivia
Trivia
 
TRIVIA ANSWER:
 
Gabe Kotter was a graduate of James Buchanan High School who returned ten years later to teach Special Guidance Remedial Academics to a class of delinquents known as Sweathogs (Vinnie Barbarino, Juan Epstein, Freddy Washington, and Arnold Horshack).

Before becoming a teacher, Gabe has aspired to become a comedian. Where did he perform his stand-up routines?

ANSWER:
The Comedy Connection Club

WINNERS:
NONE!!!! Kim finally stumped them all (insert evil laugh here)
_________________ 
   
NEW TRIVIA

Airwolf was an awesome attack helicopter piloted by Stringfellow Hawke. To protect the chopper from the government officials who wanted it back, Hawke had hidden it in a secluded area in California.

What did he call Airwolf's hiding place?
Ask the Expert:
Enabling a Mitel Phone for Teleworking
Jazmine Rodriguez, CARE Team  
Jazmine RodriguezThis month, CCC CARE Team member, Jazmine Rodriguez walks us through how to enable teleworking on a Mitel telephone.

Read more...
Microsoft:
Extended Support for SQL Server 2005 Ends on April 12, 2016
If you are still running SQL Server 2005 after April 12, 2016, you will no longer receive security updates. Now is the time to upgrade to SQL Server 2014 and Azure SQL Database to achieve breakthrough performance, maintain security and compliance, and optimize your data platform performance.

**IMPORTANT NOTE: UPGRADING SQL USUALLY REQUIRES AN UPGRADE FROM THIRD PARTY APPLICATION VENDORS THAT USE THE PLATFORM. PLEASE BE SURE TO DISCUSS OPTIONS WITH YOUR CCC TECHNOLOGIES REPRESENTATIVE TO DETERMINE THE BEST UPGRADE PATH TO MINIMIZE INTERRUPTION TO YOUR ENVIRONMENT**

For more information about the announcement, click here.
Avaya End of Sales/Support - January 2016
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Mitel MiVoice Integration with Google

ESI Blog:
4 Reasons The Desk Phone is Alive and Well
Kimberly Drobny, ESI
ESI Logo
In the past decade, the shift to a mobile working lifestyle has been nothing short of a global phenomenon. With a large part of the workforce migrating away from the office, one could easily assume that the demise of the desk phone is imminent. However, recent studies have shown that this isn't necessarily true. 
 
According to a worldwide survey by Forrester, seven out of 10 workers still spend four to five days a week assigned to a desk, 88 percent of all phone calls are still made from a desk, and more than half of work-related calls are actually made using a desk phone. 

Read more...
Fortinet:
Keeping Your IT Infrastructure Secure with Fortinet SDN Security

See how Fortinet SDN Security framework surrounds your whole network with virtual firewalls, keeping your data protected, even as it scales and adjusts.

2015 IDC DRaaS MarketScape Report
(Free Download)
Axcient is one of the emerging vendors in the IDC DRaaS MarketScape report, and Axcient is privileged to already be named a leader. This yearly report is the culmination of intensive research into the DRaaS industry, from both quantitative and qualitative perspectives.

Report contenders are judged on how their current capabilities align to customer needs today, as well as on how future product roadmaps align with what customers will require in three to five years.

Read more...
What's Driving Your Organizational Change?
Mark Edmead -  from CIO.com
| January 8, 2016 
Understanding what can drive change in an organization is key. Change can be driven by understanding pain points and trigger events.

Anyone who has tried to undertake a major (and even minor) change in an organization has most likely experience some roadblocks. In my experience getting upper management and other key stakeholders to understand why the change is necessary.  How many of you can identify with these responses from key management/stakeholders regarding change:

1. Why change? Isn't working just fine?

2. We have always done it this way so why change?

3. We don't have the budget/equipment/people/(insert their excuse here) for this change.

4. I don't like this change.

5. We are not ready for this change.

Any of these sound familiar? So what can you do to make change happen?
One technique is to understand and use the concepts of pain points and trigger events.

Read more...