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Quick Links to CCC...
Solutions
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Manufacturer Links Below are links to manufacturer support and/or update sites. Please note some sites may require registration.
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Trivia
TRIVIA ANSWER:
Tony Micelli, a widower and the father of a young girl, Samantha, worked as the housekeeper to Angela Bower, a high-powered ad exec and divorcee with a young son, Jonathan. Before a career-ending injury, Tony was a professional ball player and was second baseman for two seasons. For what team did Tony play?
ANSWER:
St. Louis Cardinals
WINNERS:
Dan Kurkiewicz
Wiley Chandler
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NEW TRIVIA
Hannibal Smith, B.A. Baracus, H.M. Murdock, and Templeton Peck were the A-Team, Vietnam buddies wanted by the army, who helped people in trouble. What military leader framed the A-Team for robbing the bank of Hanoi?
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Ask the Expert:
Managing Recorded Announcements on VAL Using winSCP
Ryan Kuchenbecker, Sr. Convergence Systems Engineer
 Managing announcements is an often overlooked task. Updating audio files to reflect new caller options can improve call flow and the overall customer experience. Backing up announcement files can safeguard the recordings against equipment failure and allow your business to get important call flows back up and running quickly. Adding, replacing, and backing up audio files on Avaya TN2501 VAL boards can be accomplished using one of the many commonly available file transfer programs. My recommendation is to use the popular winSCP utility. Its graphic interface and easy setup make audio file management a snap.
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McAfee Saas Security Suite
**END OF LIFE ANNOUNCEMENT**
 Intel Security has announced an official End of Life for the complete McAfee SaaS Security Suite. You can read the official service alert on the Service Alerts tab on McAfee's Service Portal.
The Products Include: - McAfee SaaS Email Protection & Continuity
Last Day of Service: January 11, 2017 - McAfee SaaS Email Filtering
Last Day of Service: January 11, 2017 - McAfee SaaS Email Archiving
Last Day of Service: January 11, 2017 - McAfee SaaS Email Encryption
Last Day of Service: January 11, 2017 - McAfee SaaS Security Suites, including Web Protection
Last Day of Service: January 11, 2017 - Spam Soap Core Protection (Spam Soap is McAfee SaaS Rebranded)
Last Day of Service: January 11, 2017 - McAfee SaaS Endpoint Protection
Last Day of Service: January 11, 2019
As you know, CCC Technologies works with many different technology providers. Expiration of this service is almost 18 months away. Over the past eight years our in-house team used and maintained migration tools giving clients the ability to migrate from one solution to another. In the coming months, we will be reaching out to customers to discuss options for a seamless migration to a service with the same or better offers and features. We are just doing our due diligence on an offer before we make any recommendations.
PLEASE NOTE:
If CCC Technologies is currently providing your McAfee services, your CCC Technologies' Representative will be reaching out to you in the coming months to discuss options for migrating away from the McAfee SaaS Security Suite platform. If you have the McAfee solution in your environment and CCC Technologies does not manage it, or, if you have any questions, please call your CCC Technologies Representative or Mark Di Benedetto at 847.427.2354
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CCC Technologies' Holiday Schedule
 The following is our schedule in observance of the Thanksgiving, Christmas, and New Year's Holidays. If you should need support during days that we are closed, please contact our 24x7 support line at 877.790.1222. Thanksgiving
Wednesday, November 25th - OPEN - Regular Business Day Thursday, November 26th - CLOSED
Friday, November 27th - CLOSED
Monday, November 30th - OPEN - Regular Business Day Christmas
Wednesday, December 23rd - OPEN - Regular Business Day Thursday, December 24th - CLOSED
Friday, December 25th - CLOSED
Monday, December 28th - OPEN - Regular Business Day New Year's
Wednesday, December 30th - OPEN - Regular Business Day Thursday, December 31st - CLOSED
Friday, January 1st - CLOSED
Monday, January 4th - OPEN - Regular Business Day We would like to extend our warmest wishes to you and your families for a happy and safe holiday.
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CCC Celebrates Halloween 2015
On Friday, October 30th we celebrated Halloween with our annual pot luck and costume contest. We would like to congratulate all the winners: |
| | 1st Place - Kathryn Hryndej - "Corpse Bride" |
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| | 2nd Place - Jeff Shostak - "Wooderson" |
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| | 3rd Place - Gregorio Chaves - Um, we're still not sure but it was disturbing |
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| | 4th Place - Danny Poull - "State Farm Fisherman" |
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| | 5th Place - Steven Bailey - A clown we are still having nightmares about |
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| | 6th Place - Rabbi Cathy Kingore |
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| | One of the best looking IT Support Teams in the business |
A very special thank you to Juan Rodriguez and Jim Poull for letting us play as hard as we work :)
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Avaya End of Sale Notification Update
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| | Click image to download PDF |
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Mitel Live Webinar:
The New Mobile Consumer is Here - Are you Prepared?
Tuesday November 17, 2015
TIME: 2:00pm ET/ 11:00am PT
Today's customer is vastly different than the customer of the '70s, '80s, '90s or even 2000s. Your average customer today is:
- Informed - 90% of consumers will always check a website before emailing or calling a company.
- Connected - Close to 1.7 billion people have active social media accounts.
- Mobile - 3.65 billion mobile users have access to the internet via smartphones and tablets.
This new mobile consumer presents both positive opportunities and seemingly daunting challenges for your business. Satisfying customer experiences can build loyalty and turn your customers into word-of-mouth marketers. On the flip side, it takes seconds for a negative interaction to go viral in the digital world. When customer engagement can make or break you, it's more important than ever to adapt quickly and foster intimate customer relationships.
These truly engaged customers can be expected to buy 90% more frequently, spend 60% more per transaction, and deliver three times the value to your brand over the course of a year (Rosetta)
What attendees will learn:
- The impact of the mobile consumer on our customer engagement strategies
- Market trends and best practices for capitalizing on this shift to differentiate from your competition
- How contact center management company Centrinex responded to changing customer demands and, as a result, grew its business
Who should attend:
- C-Level executives and department heads (President, CEO, CXO, CFO, CSO, VP, Director) in marketing, sales, etc.
- Contact center management (Director/Manager of Contact Center, Operations, Customer Experience, Communications Customer Service, or Client Services)
- Anyone with an influence on customer experience strategy
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ESI Blog:
3 Considerations When Choosing a VoIP System
Kimberley Drobny, ESI
Businesses are adapting VoIP as a means for establishing a more flexible and affordable solution to their unified communications needs. The ability of VoIP to improve a company's operation efficiency and cut telecommunication costs, all the while increasing overall performance, has made it the superior choice for businesses when building a telephony system.
However, within the VoIP market there are some options that may better fit your company than others, so it's important to consider how offerings can differ from one another. Choosing the right UC system for your business can come with risks, so in order to help you choose the solution that will best fit your needs, consider the following areas:
Read more...
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Fortinet
Test Before You Buy: Avoid the Top 2 NGFW Regrets Held by IT Pros
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| | Learn what IT professionals who've purchased next generation firewalls say they would do differently if they could do it all over again, how to follow their advice and how to avoid their mistakes. |
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7 Signs It's Time for a New Data Protection Strategy
Daniel K., Axcient, Published Sept 28th 2015
 When do you know it's time to upgrade or modernize your data protection and recovery technology? Here are seven telling signs.. Read more... |
Need for Cyber-insurance Heats Up, but the Market Remains Immature
Clint Boulton- from CIO.com | November 9, 2015
CIOs are scrambling to purchase cyber-insurance, but the need may be outpacing a market that continues to evolve in the face of significant cyberattacks.
Spurred by the rash of high-profile hacks, companies are purchasing cyber-insurance to protect themselves from the financial liability associated with data loss and business disruption. But the still-maturing market for cyber-insurance remains fraught with loopholes and inconsistencies, and suffers from a shortage of qualified staff who can properly assess cybersecurity profiles, experts and CIOs say.
"The application process is less than what you would think it would be, in terms of the due diligence," says Shawn Wiora, CIO and CISO of Creative Solutions in Healthcare, a nursing care facility provider. "I like to work with strong partners and, at this point, I'm not sure that a lot of [the insurers] know what they're doing."
Companies, fearing the deleterious impact of hacks at Target, Anthem, Sony and dozens of other companies, are overhauling IT systems and processes, adding analytics to detect threats, hiring CISOs and implementing programs to better educate employees about dangers. A company's worst nightmare is the loss of customer data to hackers, the costs of which can be financially steep and potentially catastrophic to the brand reputation. Cyber-insurance is intended to hedge against those risks.
Read more... |
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