The Cloud PBX market has matured rapidly, becoming the primary driver of growth in business voice solutions today and resulting in thousands of providers offering business phone systems in the cloud.  Most of these providers are offering new choices in service, deployment models, end-points, and various other collaboration applications to their customers. 

For an average business owner simply looking for a new business phone solution, the selection process can quickly become overwhelming. 

Customers like this need additional guidance, not only about what to look for in a provider, but also to understand the sometimes subtle differences between one solution and the next.  While most solutions seem very similar in feature-set and functionalities, there are two distinct types of solutions to choose from:  a generic solution or a fully-engineered solution.

So what makes up the difference between a generic and fully engineer solution you ask, let me give you some key aspects of each.