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July 2015
In This Issue
NPS Update
Trivia
Ask the Expert
Avaya E169 Media Station
Free Mitel e-Book
ESI Blog
Fortinet Presentation
Unitrends - Live Demo's
When You Are Hacked
Quick Links to CCC...
Solutions
Manufacturer Links Below are links to manufacturer support and/or update sites. Please note some sites may require registration.  
NPS® Update
NPS
 NPS Score: 75.63%
Surveys Completed: 3188

Click here to learn more about Net Promoter Score. 
Trivia
Trivia

 

TRIVIA ANSWER: 

 
Harry Stone was a night-court arraignment judge in Manhattan. He was voted Most Fascinating Judge in New York and was famous for his sentences. What were they?


ANSWER:
$55 and time served

WINNERS:

Wiley Chandler
Dan Kurkiewicz
_________________ 

   

NEW TRIVIA

ALF was an alien who crashed into the garage of the Tanner family when the frequencies from Willie Tanner's short-wave radio interfered with those of ALF's space ship. ALF, born on the planet Melmac 229 years ago craved cats (his favorite meal), and love to eat.

QUESTION(S):
How many stomachs did ALF have and what was his body temperature?

BONUS:
Melmac was destroyed by an explosion, leaving ALF one of the few  remaining survivors. What was the motto of the planet? 
 
Ask the Expert:
Is Your Avaya System Affected by Leap Second?
Sheila Jaycox, ConvergeAssure Engineer 

I recently had a client ask me about "leap second" and if their system would be affected as it was synced by a time server.

 

A leap second is a one-second adjustment that is occasionally appklied to Coordinated Universal Time (UTC) in order to keep its time of day close to the mean solar time, or UT1. 

 

To ensure I had the proper information I engaged Avaya support and wanted to share the information they provided.

 

It was confirmed that Avaya Communication Manager Release 5.2.1 and 6.0.1 are affected by the leap second effect. However, as these systems are End of Manufacturer support for software, it is recommended that customers on these release upgrade to the current Communication Manager release.

 

Also, please see the following PSN document published from Avaya:

Leap Second Impact Update for Avaya Products 

Check out the Avaya E169 Media Station

10 Ways to Avoid a Customer Experience Horror Story (e-Book) 
Mitel e-Book
We asked ten experts for tales of customer experience gone wrong - and learned some valuable lessons.

AVOID THE PITCHFORKS

With so many ways for customer to assail your business, it's more important than ever to protect the entire customer experience. In this e-book, you'll not only get harrowing customer experience stories, but resolutions and tips that will give you a fighting chance the next time your customer's experience (and your bottom line) is on the line.

ESI Blog:
Get the Most Out of Working From Home
Kimberley Drobny, VP of Marketing
ESI Logo

Working remotely can have some huge benefits for both employees and their managers. Setting up shop at home has been proven to improve staff satisfaction by creating more flexibility. The hassle of commuting is removed, and people are less likely to leave early for personal reasons because they're able to work right up until the end of the day without leaving the house.

 

"More and more entrepreneurs are working remotely," wrote Fortune contributor Jacqueline Whitmore. "They may have an 'office' at home, in a co-working space or even at the nearest coffee shop. Fortunately, technology has allowed everyone - even entrepreneurs who commute to a traditional office every day - to benefit from the flexibility of working from home when it's needed or preferred."

 

But there is a misconception among some professionals that working from home is like living on Easy Street. No bosses, no co-workers and - therefore - no responsibility. Some treat remote connectivity as a permanent vacation. Others, however, may simply be unaware of how to treat the work day when they technically never have to get out of their pajamas.

 

Working from home is a powerful way to keep employees moving and happy, but only if there are clear guidelines and expectations in place. Here are five tips that can help the remote workforce to get the most out of the opportunity presented to them:

 

Read more...
Fortinet Presentation
"Now You See Me... Now You Don't"
Protecting yourself against known and unknown threats, the "always-on" nature of securing against advanced attacks

Unitrends Live (Online) Product Demonstration Schedule for July
Unitrends Logo As a Unitrends partner, CCC Technologies has a portal available to our customers with a regular schedule of live (online) product demonstrations.

TWO LIVE DEMOS TO CHOOSE FROM
  1. Backup Products Demo: Curious about how Unitrends backup appliances can help you easily recover your data? Join us on Tuesdays at 2pm ET and Thursdays at 11am ET to watch our backup experts crash and recover a server LIVE, and take you on a tour of the Unitrends interface while showing you key features like deduplication, encryption, reporting, and more.
  2. Disaster Recovery (DR) Product Demo:  Learn about ReliableDR-the only solution that delivers disaster recovery assurance for Hyper-V and VMware-on Wednesdays at 11am ET. See how you can automate the disaster recovery process to dramatically reduce the cost and complexity of virtual machine failover, failback and testing during these weekly live sessions.
APRIL LIVE DEMO SCHEDULE
  • ReliableDR
    • Wednesday, July 8th 11am ET
    • Wednesday, July 15th 11am ET
  • Backup Products
    • Thursday, July 9th 11am ET
    • Tuesday, July 14th 2pm ET
    • Thursday, July 16th 11am ET

MORE INFO and SIGN UP 

 

7 Things to Do When Your Business is Hacked
Tim Greene - from CIO.com | June 22, 2015 
The first thing an IT security executive should do after the corporate network has been breached is fall back on the incident response plan that was put in place well before attackers got through the carefully constructed defenses.

There are seven key things breach-repair leaders should do, according to Wade Woolwine, the manager of strategic services for Rapid7, who outlined the steps last week at his company's United customer conference. "It's all about recovering the business back to normal operations," Woolwine says.

 Read more...