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March 2015
In This Issue
NPS Update
Trivia
Ask the Expert
1st Annual Cee-Cee's
WEBINAR MARCH 12th
Avaya and VMware
Mitel Acquires Mavenir
ESI Cloud PBX Awarded
Fortinet and Vmware
Unitrend Quiz Show
Andriod for Work
Quick Links to CCC...
Solutions
Manufacturer Links Below are links to manufacturer support and/or update sites. Please note some sites may require registration.  
NPS® Update
NPS

Current NPS®: 76.18%
Surveys
Completed: 2986

Click here to learn more about Net Promoter Score. 
Trivia
Trivia

 

TRIVIA ANSWER: 

The uncharted island about three hundred miles southeast of Hawaii was home to seven castaways when their ship was destroyed in a surprise storm. Among them was millionaire Thurston Howell III, called "The Wolf of Wall Street" and head of Howell Industries, who tried to make the best of a primitive lifestyle and still enjoy some past pleasures like playing polo.

What was the name of the practice polo pony the Professor made for him out of bamboo?


ANSWER:
Sea Biscuit/Bruce

WINNERS:

Dan Kurkiewicz
Wiley Chandler

_________________ 

   

New Trivia

 

Felix Unger was a neatnik; Oscar Madison a slob. They were divorced friends and roommates sharing an apartment in New York City. Nino's Italian Restaurant was their favorite eatery and they also managed to curtail their bickering long enough to write a song for singer Jaye P. Morgan. What did they call it?   
Ask the Expert: Blocking Incoming Calls from a Specific Number in Avaya Communication Manager
Sheila Jaycox, Convergence Engineer 

I am often asked if there is way to block incoming calls from a particular number. With EC500 functionality, you can assign an Xmobile station, mapping the caller ID as the number you are trying to block. You can also use the EC500 feature itself if Xmobile is not activated on your system.   

 

Read more... 

Congratulations to our 2014 Associate of the Year and all the Associates recognized at the First Annual "Cee Cee's"
On Friday, February 27th CCC Technologies celebrated our first annual Cee Cee's. The Cee Cee's is our night to celebrate and recognize the outstanding achievements of our associates over the prior year.

This inaugural event was a smash hit and we look forward to making it a new company tradition.

We are very please to announce our Associate of the Year for 2014 is none other than:
SHEILA JAYCOX

Since joining CCC back in 2004 Sheila has been a true leader and mentor for all our engineers, exemplifying not only technical expertise, but also a true passion for taking care of our customers.

Our other 2014 Achievement Winners:
  • Joshua Rodriguez
  • Jerry Pawinski
  • Cory Edgar
  • Jeff Shostak
  • Fabian Morales
  • Tony Gabriel
  • Jennifer Theesfeld
  • Mark Di Benedetto
  • Deb Berczynski
  • Lynn Heid
  • Danny Poull

Congratulations to all of you and thank you for your hard work and dedication to CCC and our customers, enjoy your time on Achiever's Trip!!!

 

Additional Award Winners:

  • MVP Most Valuable Player - Deb Berczynski
  • Lifetime Achievement Award (The "Fritz") - Jennifer Theesfeld - for 20 years of dedication to CCC
  • Rising Star - Eric Ortega
  • Jr. Rising Star - Jacob Gehring
  • Silent Hero - Fadia Audisho
WEBINAR TOMORROW 1PM CST
E911 and SIP Trunks
911 Etc LogoAs advances in technology continue to move organizations towards SIP trunks, outgoing 911 calls become an urgent issue. Traditionally, a call placed from a business would go out a POTS line or a PRI. The line was brought into the building and the location of an outgoing call could easily be identified. With SIP trunking, thousands of users located in a widespread geographic area can be making calls coming out of a single SIP trunk. This makes it imperative for an organization to plan for 911 or their users could be put at risk.

This 45 minute webinar will focus on effective 911 solutions available today for SIP trunks. Join experts from the 911 Emergency Telecom Company team as they share current real-world scenarios and answer your questions.

Agenda
  • Brief overview of E911
  • Methods of implementing E911 for SIP
  • Setting up your network: Plan for 9-1-1 first
  • Current case study examples (small business and multi-state enterprise
  • Legislation and compliance considerations
  • Q&A
Avaya Collaborates with VMware on Enterprise-Class Hybrid Cloud Services  
Avaya Collaborates with VMware on Enterprise-Class Hybrid Cloud Services
Avaya Collaborates with VMware on Enterprise-Class Hybrid Cloud Services

Mitel Announces Definitive Agreement to Acquire Mavenir  

BARCELONA, Spain, March 2, 2015 (GLOBE NEWSWIRE) -- Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader in business communications, and Mavenir Systems (NYSE:MVNR), a leading provider of software-based networking solutions for mobile carriers, today announced that that they have entered into a definitive merger agreement in which Mitel will acquire all of the outstanding shares of Mavenir common stock in a cash and stock deal valued at approximately $560 million. Under the terms of the merger agreement, Mitel will commence an exchange offer pursuant to which Mavenir stockholders will be entitled to elect to receive either all-cash or all-stock consideration for each share of Mavenir common stock, subject to proration, in either case with a value of $11.08 plus 0.675 of a Mitel common share, or $17.94 based on the closing price of a Mitel common share on February 27, 2015.

  • Solidifies comprehensive portfolio of unified communications (UCC) and rich communications services (RCS) across fixed and mobile environments
  • Significantly expands Mitel's addressable market and capitalizes on immediate growth of Voice over LTE (VoLTE) as mobile carriers make the move to all IP and 4G services
  • Adds a new high-growth business unit for Mitel delivering collaboration services across mobile and enterprise networks
  • Expands Mitel's service provider and mobile operator footprint to over 130 service providers and mobile operators, including 15 of the top 20 mobile carriers worldwide, covering 2 billion subscribers

Read more... 

ESI Cloud PBX Receives 2015 Internet Telephony Product of the Year Award
ESI Logo

PLANO, Texas - February 24, 2015 -Estech Systems, Inc. (ESI), a provider of business communication solutions that are simple, intuitive and uniquely integrated, announced today that its Cloud PBX solution was recognized with a 2015 Internet Telephony Product of the Year Award, presented by TMC and Internet Telephony magazine.

 

"Since launching Cloud PBX, users have been amazed at the simplicity and ease of cloud communication," said George Platt, ESI's chief executive officer. "We're proud to be recognized by TMC, and remain committed to providing feature-rich cloud solutions that increase employee productivity, save organizations money and deliver an exceptional customer experience."

 

Launched in May 2014, ESI Cloud PBX seamlessly integrates between the phone, web and mobile dashboards to offer a holistic solution for business communication. Built on the strong foundation of ESI's product portfolio, ESI Cloud PBX is the industry's most highly integrated cloud solution with:

  • Intelligent integration between the phone and system with ESI Intellitouch™, a unique "hand shake" between devices that provides advanced functionality and a fully personalized experience.  

  • One-touch simple programming, making common functions - such as speed dial and special contacts or actions - easily available at the touch of a button both in the cloud and on the desk phone.

  • ESI Ditto, a mobile application that mirrors the functionality of an ESI desk phone for on-the-go communication via smartphone or tablet.

 

For nearly 30 years, ESI has provided the industry's most integrated and user-friendly communications solutions for small to medium businesses. ESI Cloud PBX joins ESI's broader portfolio to provide a complete end-to-end cloud solution, including SIP trunking, audio conferencing, ESI Ditto, CloudFax, and Abillity - a simple billing application that classifies the billable status of each phone call in seconds. For more information on ESI Cloud PBX, visit esi-estech.com/cloud-services. 

Security in the Age of Virtualization: The VMware and Fortinet Alliance
Security in the Age of Virtualization: The VMware and Fortinet Alliance
Security in the Age of Virtualization: The VMware and Fortinet Alliance

Are You Smarter than a Unitrends Engineer?
Are You Smarter Than A Unitrends Engineer
Are You Smarter Than A Unitrends Engineer

Android for Work Pushes Google Further Into Enterprise
Matt Kaplo - from CIO.com 3/5/15
Google is courting enterprise customers like never before, but it has lacked a proper mobility framework for Android since the OS debuted. Now the company wants to change the game with Android for Work, but could its efforts prove to be too little, too late?

Google's push into the enterprise gained steam last week when the company finally launched Android for Work, a containerization platform and standalone app for older Android devices that lets IT administrators create separate corporate and personal workspaces on Android smartphones and tablets.

Android for Work is Google's latest attempt to address two of Android's most significant challenges for IT: security and fragmentation. The latest version of Android, v5.0, known as "Lollipop," now supports separate spheres for personal and work. Devices running older versions of the OS can access some of the same features in a separate Android for Work app.

 

Google is taking a partner-centric approach in hopes of encouraging more businesses to adopt Android for enterprise applications and protocols. To this end, the company partnered with many well-known enterprise mobility management (EMM) providers, including BlackBerry, Citrix, IBM, MobileIron, SAP, Soti and VMware.  

 

After rolling out Android for Work, IT administrators publish enterprise apps to the Google Play store through an EMM provider, and they can manage company data and applications on Android devices using a single console. Instead of trying to compete with established EMM or mobile device management (MDM) companies, Google embraced the tools and platforms that are already familiar to many IT professionals.

 

Read more...