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Quick Links to CCC...
Solutions
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Manufacturer Links Below are links to manufacturer support and/or update sites. Please note some sites may require registration.
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Trivia
TRIVIA ANSWER:
Radar O'Reilly was the company clerk of the 4077th M*A*S*H unit in Korea and had the ability to perceive what others think. He also had a number of pets: Moe, Jack, Babette, and Margo (guinea pigs); Fluffy and Bingo (rabbits); and a mouse. What did he call the mouse?
ANSWER:
Daisy
WINNERS:
Dan Kurkiewicz
Wiley Chandler
_________________
New Trivia
The uncharted island about three hundred miles southeast of Hawaii was home to seven castaways when their ship was destroyed in a surprise storm. Among them was millionaire Thurston Howell III, called "The Wolf of Wall Street" and head of Howell Industries, who tried to make the best of a primitive lifestyle and still enjoy some past pleasures like playing polo.
What was the name of the practice polo pony the Professor made for him out of bamboo?
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Ask the Expert: SIP Intrusion
Joseph Ferron, RCDD - Sr. Convergence Engineer
 As VoIP deployments are expected to grow, intrusion problems similar to those of which data networks experience will become very critical. Expect the circumstances to worsen as more firms adopt SIP Trunking and SIP End Points.
Session Initiation Protocol (SIP) is a signaling protocol for initiating, managing, and terminating multimedia sessions. SIP-based services are IP multimedia communication services such as VoIP (Voice over Internet Protocol), presence service, instant messaging, and video conferencing.
By 2018, 42 percent of organizations - compared to 13 percent in 2013 - around the globe will send all of their toll traffic via SIP. As a result, sources predict that hackers and thieves will intensify their efforts to penetrate these networks. In 2013, PBX and VoIP hacking, along with account takeover/identity theft, cost operators around the world almost $12 billion, according to the Communications Fraud Control Association (CFCA).
So what can you do to ensure that you will not be a victim of SIP Intrusion/Hacking?
Read more...
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CONGRATULATIONS!!!
FAMILIAR FACES - NEW RESPONSIBILITIES
 The team at CCC would like to take a moment to recognize and congratulate some team members that have accepted new roles here at CCC starting in 2015.
We congratulate and thank you for your continued dedication to our customers and the CCC family!
Mark Di Benedetto - Vice President of Sales
Mark has been promoted to Vice President of Sales for CCC Technologies. Previously, Mark had been Vice President of the ConvergeSecure® division of CCC Technologies and will now be responsible for sales across all business units of CCC.
Josh Rodriguez - Pre-Sales Engineer, ConvergeAssure® (voice)
Many of you have worked with Josh as a senior implementation (post sales) engineer over the years. Josh has now accepted a new role of pre-sales engineer for all voice projects.
Danny Poull - Pre-Sales Engineer, ConvergeSecure® (data)
Like Josh, most of our customers got to know Danny as a senior implementation (post-sales) engineer for ConvergeSecure® solutions. Danny has accepted a new role as pre-sales engineer for all ConvergeSecure® solutions.
Jim Poull - Vice President of Network Operations Center (NOC)
After handing the sales reigns to Mark Di Benedetto, Jim has now realigned his focus to oversee and coach all divisions of our Network Operations Center (ConvergeAssure®, ConvergeSecure®, and ConvergeConnect®).
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WEBINAR Weds. March 4, 2015 at 10am CST
Three Steps to VoIP Success with CCC Technologies and VXSuite
REGISTER NOW
Please join us at 10am CST on Wednesday, March 4th, 2015 for a very informative session on how to ensure VoIP deployment success with VXSuite.
In this session we will review examples of how to avoid Quality of Service (QoS) issues (and keep your sanity!).
Having your finger on the pulse of your voice and data network can be time consuming for your staff. VXPulse monitors all or part of the unified communications ecosystem and allows for top-notch QoS and an optimum quality of experience for both your associates and customers.
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Congratulations to the December CHAPTER Winner: Eric Ortega
 | | Eric Ortega, ConvergeSecure® Engineer |
Congratulations to Eric Ortega, ConvergeSecure® Engineer, for receiving the CHAPTER Award for December 2014.
The CHAPTER Award is a new employee recognition program we started at CCC this year. Award recipients are chosen by fellow associates on the basis of the CHAPTER qualifications of going above and beyond to delight both internal and external customers.
Champion
Hardworking
Advocate
Professional
Teammate
Enthusiastic
Reliable
The winner is announced each month at the company meeting. They are awarded with a trophy and a $200 gift certificate and their picture is displayed in the reception area. Each of the CHAPTER winners for the year will be the only associates eligible for Associate of the Year voting at the end of the year.
Congratulations Eric and Good Luck in your quest for Associate of the Year!
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Avaya Engagement Development Platform:
Helloworld Rapid Application Development
 | | Avaya Engagement Development Platform: Helloworld Rapid Application Development |
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 Meet the needs of a global enterprise with the power of voice, video and collaboration backed by flexible, efficient cloud deployment. Large companies spend an average 72% of their IT budgets just to "keep the lights on."* You don't have to be one of them. We want to help you free up capital and headcount for projects that drive revenue and make you look good. With Mitel MiCloud Enterprise, you can get all the tools you need for Fortune 500-style business communications-voice telephony, collaboration tools, conferencing, and much more-hosted in the cloud. We manage it. You get back to business. That means reduced I.T. expenses and headcount for everyday operations. It means no more endless hardware upgrade cycles and no more outdated software. But most of all, it means seamless communications anywhere, any time on any device. Discover what MiCloud can do for you.
Go Anywhere
Get the in-office experience anywhere, any time on any device Richer
Conversations
Work more efficiently and effectively with our videoconferencing and collaboration software Free Up Capital
Cut operating expenses for hardware, maintenance and IT headcount
Rest Easy
Enjoy the enhanced reliability and redundancy of a cloud-based solution
Upgrades on Us
Upgrades are included and automatic - no need to rip-and-replace
For more information, contact your CCC Technologies' Representative.
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ESI Phone Systems vs. the Other Guys (video)
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Myth versus Reality: Hollywood Takes on Blackhat Hackers (Fortinet)
 | | Myth versus Reality: Hollywood Takes on Blackhat Hackers |
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Unitrends Next Gen
 | Learn More about Unitrends Next Generation Recovery-Series
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Creating a Human Firewall
Stacy Collett | CSO | 2/3/15 - from CIO.com
 Human nature dictates that you can never expect 100% of the people to follow instructions 100% of the time. The same holds true when it comes to protecting information security. At safety science company UL LLC in Northbrook, Ill., Steve Wenc, senior vice president and chief risk officer, and Robert Jamieson, IT security officer, realized early on in their security education efforts that reducing risk would require more than just lectures and written instructions. "As we were looking at the potential threats that we face, it's probably no surprise that phishing attacks hit the top of our list," Wenc explains. "Surveys showed that phishing was one thing we really couldn't fight with technology tools - the core element is human. So we threw out the general awareness program and decided to attack it from a behavioral perspective." UL developed a behavior-focused security education program (with no budget) designed to help UL's nearly 11,000 employees recognize phishing messages and quickly report them to UL's security team. The program has created a crowd-sourced "human firewall." On a daily basis, UL employees are spotting new attacks, reporting them -- often within minutes -- and enabling UL's security team to quickly take steps to block the attacks, alert other users and remediate infections. The first step was to educate employees on what a phishing attack looked like. Every quarter, every employee at UL from the CEO on down gets at least one "planted" phishing message (based on real attacks the company has received) that they are challenged to detect. This is not a "gotcha" moment - employees are notified that there will be a test. If the employee falls for the scam - they are routed to a one-page lessons-learned that offers two or three pointers on what they should look for the next time. The second step was getting employees to report emails that they suspect are phishing scams. The practice caught on quickly as the security team began personally responding to each and every employee who reported an incident. Jamieson believes this is a big reason why employees stay engaged today. Through employees' reports, "we saw an attack that we responded to within 24 hours," Jamieson says. "In the past it took days or weeks. Some of them might be months - or never - because there was no process or reason for people to think to report them to us." Since the project's inception, incident reports have increased from 10 a month to over 1,000, and UL reports a 19% decrease in virus-related incidents. Instead of looking at the flood of leads as a downside, Wenc and Jamieson saw it as an opportunity to create personal relationships with the people at UL. "We appreciate what they're doing," Wenc says. "When they spot [a scam] that has impact on the company, we tell them, 'You saved your colleagues and our customers from an attack.'" This story, "Creating a Human Firewall" was originally published by CSO.
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