|
Quick Links to CCC...
Solutions
|
|
Manufacturer Links Below are links to manufacturer support and/or update sites. Please note some sites may require registration.
|
|
NPS® Update
Current NPS®: 76.62
Surveys
Completed: 2830
Click here to learn more about Net Promoter Score. |
|
Trivia
Trivia Answer
What cult movie classic was advertised: "10 Seconds: The pain begins. 15 Seconds: You can't breathe. 20 Seconds: Your head explodes"?
ANSWER:
Scanners
WINNERS:
Dan Kurkiewicz
Wiley Chandler
_________________
New Trivia
Who created Rudolph, Santa's most popular reindeer?
|
|
|
|
|
Ask the Expert:
Getting Back to the Windows "Start" Menu
Danny Poull, Senior ConvergeSecure® Engineer
 With newer Windows operating systems coming out the screen, interface, and user personalization settings are changing. Instead of Classic Windows start menu's, you have a "metro" like interface, with random tiles and sections all over the place. Pictured below is how Windows 8, 8.1, Server 2012, and 2012 R2 operate by default. For a savvy user, they can right click and pin (or unpin) to start menu.  | | Windows 8.1 |
For less tech savvy users, or to unify this for a terminal server, it can be challenging to get the start menu setup the way you want. Below are the steps I will go through in explaining how to create a start menu for newer windows OS. If you want to change the start menu to classic you can always to do so, but that is not the intent of the article. Read more...
|
|
CCC Technologies' Holiday Schedule
 The following is our schedule in observance of the Thanksgiving, Christmas, and New Year's Holidays. If you should need support during days that we are closed, please contact our 24x7 support line at 877.790.1222.
ChristmasTuesday, December 23rd - OPEN - Regular Business Day Wednesday, December 24th - CLOSED
Thursday, December 25th - CLOSED
Friday, December 26th - OPEN - Regular Business Day New Year's
Tuesday, December 30th - OPEN - Regular Business Day Wednesday, December 31st - CLOSED
Thursday, January 1st - CLOSED
Friday, January 2nd - OPEN - Regular Business Day We would like to extend our warmest wishes to you and your families for a happy and safe holiday.
|
|
Congratulations to the October CHAPTER Winner: Jerry Pawinski
 | Jerry Pawinski, Operations Manager
|
Congratulations to Jerry Pawinski, Operations Manager, for receiving the CHAPTER Award for October 2014.
The CHAPTER Award is a new employee recognition program we started at CCC this year. Award recipients are chosen by fellow associates on the basis of the CHAPTER qualifications of going above and beyond to delight both internal and external customers.
Champion
Hardworking
Advocate
Professional
Teammate
Enthusiastic
Reliable
The winner is announced each month at the company meeting. They are awarded with a trophy and a $200 gift certificate and their picture is displayed in the reception area. Each of the CHAPTER winners for the year will be the only associates eligible for Associate of the Year voting at the end of the year.
Congratulations Jerry and Good Luck in your quest for Associate of the Year!
|
|
CCC Announces New Rates for 2015
 In an effort to remain financially balanced and technically proficient, CCC Technologies will increase our hourly labor rates for the first time in fourteen years. Since 2001, CCC Technologies has continually adjusted and absorbed the financial burden of maintaining a staff of highly skilled and certified engineers, which includes growing compensation packages and merit increases based on performance and certification level. The increase of hourly labor rates across all Engineering/Resource tiers will take effect January 1, 2015. Please note that these rate increases will not impact existing managed services/support/maintenance agreements or existing block-of-hour contracts. The new rates will be billed for:
- MAC (Move/Add/Change) work,
- Projects
- Time and Materials (T&M) requests
- Afterhours/Weekend/Holiday support
- Any work/support that falls outside of ConvergeSecure® or ConvergeAssure® agreement parameters
In order to maintain and exceed our goal of being one of the largest customer-centric UC/Voice and IT Managed Services providers in the area we must continue to invest in our most valuable resource, our 27 industry certified engineers. However, in doing so we must also maintain a level of fiscal responsibility in order to continue to cultivate the great partnerships we have built over our 30 years in business. If you should have any questions or concerns, please call Jim Poull at 847.427.2346 or Juan Rodriguez at 847.427.2377 at your earliest convenience. |
Meet Ava: The New Face of Business Engagement
 | | Meet Ava: The New Face of Business Engagement |
|
INFOGRAPHIC
Unified Communications: A Smart Investment
 The unified communications (UC) market is expanding at a compound annual growth rate of 16%, according to Transparency Market Research. Revenue is expected to grow from $22.8 billion in 2011 to $69.1 billion in 2018. Some of the drivers behind UC growth include:
- 55% reduction in travel expenses
- 53% savings on conferencing services
- 50% productivity gain in the office
- 46% productivity gain while mobile
Read more...
|
|
ESI Expands Suite of Mobile Applications with New Products and Updates
Plano, TX, November 18, 2014 - Estech Systems, Inc. (ESI), the innovative provider of high-performance business telephone systems and cloud services, today announced the expansion and enhancement of its mobile applications offerings that serve the mobile work environment. The company introduced new features for its ESI Ditto Cloud PBX application, launched the beta version of its IP 900 Mobile application for users of the IP Server 900 solution, and announced a new 30-day free trial for its Abillity® mobile billing application.
"The modern workplace is becoming increasingly less restricted by location and more dependent on technology," said George Platt, ESI's Chief Executive Officer. "With the growth of BYOD and the remote workforce, we designed our applications to meet demand for on-the-go communication while still maintaining the ESI experience our customers have grown to love."
Read more... |
|
Fortinet Introduction to FortiView
 | | Introduction to FortiView |
|
|
What's New in Unitrends Recovery-Series and UEB Release 8.0
 | | What's new in Unitrends Recovery-Series and UEB release 8.0 |
|
How to Get More Out of Your Virtualized and Cloud Environments
By: Brandon Butler, Network World for CIO.com, Dec 1, 2014
After Dammions Darden arrived as the new senior systems administrator for the city of Garland, Texas, he knew that the 50 to 60 physical hosts for this 234,000-person city outside of Dallas were not running nearly as efficiently as they could be. Some had excess capacity, others were running way too hot.
Traditionally if apps are slow and virtual machines need more memory the easy answer is an unfortunate one: Throw more hardware at the problem. But Darden wasn't satisfied with that. While roaming the expo floor at VMworld two years ago he stumbled across VMTurbo, a company that specializes in analyzing virtual environments.
Using VMTurbo to gain insight into what was happening in the virtual realm, the city of Garland found it could ratchet up the VM load on some machines dramatically, going from 20 to 25 VMs per host to 40 to 45 on some servers. That consolidation freed up hosts that could be used to support other initiatives. The city, for example, was considering a virtual desktop environment but was worried about hardware costs, and suddenly Darden had servers to host the deployment.
It's a lot easier to just keep adding hardware, but there's a better way, Darden says.
|
|
|
|
|
