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Quick Links to CCC...
Solutions
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Manufacturer Links Below are links to manufacturer support and/or update sites. Please note some sites may require registration.
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NPS® Update
Current NPS®: 78.52%
Surveys
Completed: 2623
Click here to learn more about Net Promoter Score. |
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Trivia
Trivia Answer
Which major league baseball team's last World Series Title came in 1908?
ANSWER:
The Chicago Cubs
WINNERS: Ann Lehman
Dan Kurkiewicz
Jim Poull
_________________ New Trivia Which TV Show regularly awarded The Flying Fickle Finger of Fate Award?
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Ask the Expert
Creating a Listen Only Caller Application with Avaya Audix TUI
Kevin Jermyn, Senior Project Manager
 This month Kevin shows us step-by-step with screen shots how to create a Listen Only Caller application with Avaya Audix TUI. Please note after the jump you will have the opportunity to download the article as an Adobe PDF. Read more...
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Congratulations to Ryan Kuchenbecker
Our CHAPTER winner for June
 | Ryan Kuckenbecker, Senior Convergence System Engineer
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Congratulations to Ryan Kuchenbecker, Senior Convergence System Engineer, for receiving the CHAPTER Award for June 2014.
The CHAPTER Award is a new employee recognition program we started at CCC this year. Award recipients are chosen by fellow associates on the basis of the CHAPTER qualifications of going above and beyond to delight both internal and external customers.
Champion
Hardworking
Advocate
Professional
Teammate
Enthusiastic
Reliable
The winner is announced each month at the company meeting. They are awarded with a trophy and a $200 gift certificate and their picture is displayed in the reception area. Each of the CHAPTER winners for the year will be the only associates eligible for Associate of the Year voting at the end of the year.
Congratulations Ryan and Good Luck in your quest for Associate of the Year!
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CCC Takes Time Out for "Social Hour"
For those of you who have had a chance to tour our new facility in Wood Dale you know we have some pretty cool stress relievers to help our associates relax and interact with each other outside the "IT trenches." Well, Juan and Jim (being the very cool owners that they are) decided to kick that up yet another notch with the introduction of "Social Hour." Social Hour is when the team gets to clock out an hour early, enjoy free barbeque, and compete in pool, bags (cornhole), and Xbox tournaments. We had our first "Social Hour" on Monday, July 14th to celebrate Juan's 11th anniversary with CCC Technologies. Everyone had a blast and we are looking forward to many more!!!!  | | Jim and Juan finally got the first game in |
 | | We all waited in anticipation to "get next" |
 | | Those not playing pool participated in a bags tournament |
 | | No ceiling tiles were harmed in the making of this tournament |
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Avaya 9600 IP Telephone End User Training
 | | Avaya 9600 IP Telephone Training |
This is the next offering of complimentary end user training available on our YouTube channel. Please subscribe to be notified when new videos are completed and become available. Interested in having some customer videos produced to train your end users? Contact Kim Kiefer.
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Charting Avaya's New Course
Asher Powell, Avaya
 Think about your smart device. Think of all of the apps and all of the tasks you can do on it. Now think about how a company would communicate fifteen years ago.
It's amazing to consider the differences in an employee's work life not too long ago. You were tethered to a desk phone to take your calls, and in the early 2000s the hottest new option incorporated into Apple iBooks (iBooks!) was a slot for a new thing called WiFi that had yet to explode and become a free service you could find anywhere including your neighborhood coffee shop and restaurant. Nowadays? Communications is changing rapidly. In the era of the global business world, you're taking a video conference call from your hotel and responding to emails while you're in line at the grocery store. The way we consume our communications is evolving faster and faster with each new app and portable device. In this Unified Communications day and age, you have the ability to be incredibly agile because of all of the options IT can now provide. How agile is your IT though? Read more... |
Five Ways to Attract and Retain Customers
 | | Five ways to attract & retain customers |
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ESI Ability - An App For Capturing Billing Time
 | | ESI Ability - An app for capturing billing time |
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Fortinet How To:
Creating a Site-to-Site VPN When Behind a NAT Device
 | | Creating site-to-site VPN when behind a NAT device |
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Learn More about CloudHook From Unitrends
The easy solution for archiving from your Unitrends appliance to third party public clouds like Amazon S3, Google Cloud Storage, and Rackspace Cloud
 | | CloudHook |
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The CIO and CMO Perspective on Big Data
By Stephanie Overby- August 4, 2014 - CIO.com
It's a sign of the times that CMOs now spend more on technology than any corporate officer outside the CIO's office. And the biggest driver of that tech spending is big data, which accounts for 37 percent of the marketing technology budget, according to member-based advisory group CEB. Yet, as with many technology projects, CIOs and CMOs may not always see eye to eye on big data strategy and tactics. According to a recent survey of more than 1,100 senior marketing and IT executives by Accenture, 40 percent of CMOs believe their company's IT team doesn't understand the urgency of integrating new data sources into campaigns to address market conditions, while 43 percent of CIOs say that marketing requirements and priorities change too often for them to keep up. Read more...
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