The Trunk Analyzer enables you to measure trunk groups and determine how many trunks are required to achieve a desired grade of service (GOS). Using the Trunk Analyzer, you can collect daily trunk statistics, then use that data to determine the performance of the trunks using a traffic modeling method. Once the data has been collected from the voice system, Avaya Site Administration can produce a report that recommends how many trunks to add or remove in order to achieve the grade of service you require. 

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Scott Maciejewski, Customer Care Center

Congratulations to Scott Maciejewski, Customer Care Center Representative, for receiving the CHAPTER Award for May 2014.

The CHAPTER Award is a new employee recognition program we started at CCC this year. Award recipients are chosen by fellow associates on the basis of the CHAPTER qualifications of going above and beyond to delight both internal and external customers. 

Champion

Hardworking

Advocate

Professional

Teammate

Enthusiastic

Reliable

The winner is announced each month at the company meeting. They are awarded with a trophy and a $200 gift certificate and their picture is displayed in the reception area. Each of the CHAPTER winners for the year will be the only associates eligible for Associate of the Year voting at the end of the year.

Congratulations Scott and Good Luck in your quest for Associate of the Year! 

A 40-year veteran of the information technology industry, with both a consulting and technology operations background which include 12 years as Director of Infrastructure and Technologies with Marcus Hotels & Resorts responsible for the IT Infrastructure and guest facing technologies for all full service hotels throughout the US. Responsible for a 7/24 customer support center servicing up to 22 full service hotels and resorts along with Corporate operations, hotel back of house, guest technology implementations and network/voice infrastructures and systems.15 years of global IT infrastructure responsibilities as Americas IT Infrastructure Manager with GE Medical Systems supporting locations throughout the US, Latin America and South America. 12 years as IT Manager with Harnischfeger Corp responsible for Telecom and network systems.

Responsible for establishing a comprehensive hospitality technology strategy that encompasses the vast technology partnerships and dedicated support offerings of CCC Technologies to improve hotel & resort operations, reduce costs and improve guest satisfaction.  By keeping our clients in sync with the latest technologies, infrastructure and security requirements we can assist our owners and GM's with continued profitability and guest satisfaction by offering a complete solution to their hotel and resort infrastructure and operational needs.

Gary Peeke is responsible for the day to day functions of CCC Technologies Network Operation Center(NOC). Gary has 27 years of experience in the Telecom/Technology sector. Gary has held positions in sales, sales manager, channel management and Vice President of sales. Gary has been involved in many aspects of our industry including Network Services, Telephone Hardware, data networks, technology financing and most recently has spent several years in the Managed services spaced.