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May 2014
In This Issue
NPS Update
Trivia
Ask the Expert
WTA Conference May 22nd
Webinar May 23rd
Avaya Evolutions May 29th
Avaya Lifecycle Matrix
The Rise of UCaaS
ESI Bluetooth Integration
Fortinet Try and Buy
Unitrends 7.4 Enhancements
BYOD Compliancy
Quick Links to CCC...
Solutions
Manufacturer Links Below are links to manufacturer support and/or update sites. Please note some sites may require registration.  
NPS� Update
NPS

Current NPS�: 79.56%
Surveys Completed: 2487

Click here to learn more about Net Promoter Score. 
Trivia
Trivia

Trivia Answer

 

Both of Chicago's MLB teams went by the same nickname for a period of time. What was the name?

BONUS: During what period of time did each team use the nickname?

 

ANSWER:
The White Stockings

BONUS:
The Cubs used the name from 1870-1890.
The White Sox took the name in 1900 and the team officially adopted the shortened "White Sox" in 1904.

 

WINNERS:

Dan Kurkiewicz

 

_________________ 

   

New Trivia  

 

Anyone who has ever attended a home game at the "Madhouse on Madison" understands the term "Cheer the Anthem," when did this tradition begin?

 


BONUS: What year did they go from being the Black Hawks to the Blackhawks and why?
Ask the Expert
Changing Your Administrator Password in Avaya IP Office 7.0 and Higher
John Proksa, Convergence Engineer
John Proksa

This month Convergence Engineer, John Proksa, will walk us through changing the Administrator Password in an Avaya IP Office system that is Release 7.0 or higher.

If you have any questions, or require assistance, please contact support at 847.427.2365 or [email protected]


Changing your Administrator Password in Avaya IP Office 7.0 and Higher

  1. Log in to the computer that houses the Avaya IP Office Manager.
  2. Go to the Start menu, Select All Programs, Find the IP Office Folder click on it and then click on the Manager.
  3. You will see the Manager program open up. Go to File --> Advanced --> Security Settings.
  4. The Select IP Office box will appear. Check the box next to your IP Office then click OK.
  5. A Security Service User Login Box will appear.
  6. In the Service User Name type in "security"
  7. In the Service User Password type in "securitypwd"
  8. A warning box will pop up saying Administrator has default password, click OK.
  9. The security setting will now open up.
  10. Go to Service Users on the left tree.
  11. In the middle pane you will see a list of users, click on Administrator.
  12. On the right side of the screen you will be able to change the Administrator password, click on Change.
  13. The change Password box will appear.
  14. Enter New Password.
  15. Enter Re-Enter New Password, click OK.
  16. Then click OK on the bottom of the window.
  17. At the top of the window click File, and then from menu click Save Security Settings.
  18. Again click File --> Exit.
Print from the web...
Register Now for the 2014 WTA Educational Conference
**FIRST 10 RSVP'S ATTEND FOR FREE**
Thursday, May 22nd | Marquette University | Milwaukee, WI 
WTA LogoThe WTA understands and a full day out of the office is a lot to ask; how about only a half day? You asked for it and the WTA is delivering. Join them for the 2014 WTA Education Conference where they will provide lunch, speakers & topics, conversation with industries' top providers, and a beverage too!

WTA conference prep
Keynot Robert Seip

  • Keynote: Robert Seip, author, comedian, and personal development specialist, presents "How to Train your Brain for Success." Roger will define clear strategies and action plans that produce record breaking results in your life.
  • Making Financial Sense of an IT Solution, when budgets are tight, your ability to illustrate the ROI is critical to getting your project funded. This session will provide examples and methods that will help you win.
  • SIP Carrier Panel Discussion, Dan Flaschberger (Orion Communications) will lead a panel discussion on SIP. Panelists include AT&T, EarthLink, Time Warner Business Class, and Windstream.

WHERE

Marquette University, Alumni Memorial Union

1442 W. Wisconsin Ave.

Milwaukee, WI 53233

 

WHEN

  • Registration begins at 11:30am
  • Conference concludes at 4:30pm
  • Stick around for raffle prizes at 4:30pm
  • Social Hour begins at 4:45pm  

COST

  • Free to WTA members
  • $50 for non-members 
  • FREE TO THE FIRST TEN PEOPLE WHO REPLY TO THIS EMAIL. SIMPLY REPLY TO THIS NEWSLETTER TO NOTIFY KIM KIEFER THAT YOU WOULD LIKE TO ATTEND THIS EVENT, SHE WILL PROVIDE STEPS FOR SPECIAL REGISTRATION. 
  WTA Members click here for more information and to register for the event
Situational Awareness...
Tools for Real-Time Alerting
Join us on the Web, Friday May 23rd  11am CST

CCC Technologies and our strategic partner Status Solutions invite you to a webinar to learn more about SARA (Situational Awareness and Response Assistant).

 

Please join us on the web on Friday, May 23rd from 11am-12pm CST. 

 

Regardless of industry, every organization is responsible for providing a safe environment for employees, residents, patients, students, customers, etc. There are no second chances when it comes to safety and security. What you don't know can threaten lives in addition to property, inventory, and general operations.

 

Situational Awareness: The Key to Protecting People, Property, and Business


Any organization can develop a situational awareness strategy for:
  • Life safety assurance
  • Security monitoring
  • Environmental awareness
  • Mass notification

Learn more about this proven risk management platform and how you can implement it for a real-time view of what's happening in and around your facility or across your entire enterprise for faster, more efficient emergency response.

 

Because RIGHT NOW matters most.


Avaya Evolutions™ Chicago
Wednesday, May 29th, 2014 at the
Schaumburg Convention Center

Join us at Avaya Evolutions for an agenda filled with learning. You'll start the day on a journey discovering Avaya's vision and strategy from Brett Shockley, Senior Vice President & Chief Technology Officer, Avaya. Following, you experience a series of interactive demonstrations highlighting the story of Avaya's Networking solutions at work for the Sochi 2014 Winter Olympic games, and collaboration solutions that power the new way we work.  

 

You'll have the opportunity to hear Todd Buchholz, former White House director of economic policy, international economist, and frequent TV and radio commentator. He will connect the dots to reveal the economic challenges and opportunities faced by our changing society and discuss strategies for success.

The day concludes with a 'Look to the Stars' delivered by former NASA astronaut, retired Air Force Colonel and author Buzz Aldrin. As one of the leading space exploration advocates, Buzz continues to chart a course for future space travel and will share his experience on collaboration and innovation from his first space mission to his work today.

At Avaya Evolutions, you will experience first-hand how to discover, connect and collaborate.  

 

Don't wait, register today. Also, invite a friend!



Updated Avaya Lifecycle Matrix
avaya logo Please see the link below to download the most update Lifecycle Matrix published by Avaya on 4/25/2014.

All future dates are the planned dates and are subject to change. Gray shading indicates completed date; Revised dates are in red, notices in the last 90 days are shaded green.

EoS = End of Sale
EoMS = End of Manufacturer Support
EoSS = End of Services Support

The EoS announcements and Service Support Notices (SSNs) are embedded in the corresponding columns with the date. In case of discrepancy, the EoS announcments and SSNs override any information in this document. Material codes are listed, but in small font, in order to allow users to search by material code and find the row that applies.

Download Avaya Lifecycle Matrix
The Rise of UCaaS: Moving Communication to the Cloud
Ian Bevington, Mitel | April 4, 2014 
Mitel LogoThe UCaaS (Unified Communication-as-a-Service) market is growing. Recent research published in the MarketsandMarkets comprehensive 2013-2018 UCaaS report indicates that 2014 represents the beginning of the technology's wide-spread adoption. By 2018, revenue is expected to more than double from its current $2.52 billion to $7.62 billion.

The rise is no surprise, given the need for businesses to support an increasing number of communication channels and interactions, without committing to a corresponding increase in investment.

Many businesses understand the benefits of a UC solution in improving employee productivity, streamlining processes and boosting interaction across the organisation, but economic conditions and budgets can present a challenge to justifying the initial investment.

If this is the case, the flexibility and easy scalability of a cloud-based communications solution, or UCaaS, should be considered. If you can answer yes to any of the following then UCaaS could provide your business with the route to benefiting from unified communications sooner than you may have expected:

Read more...
ESI Bluetooth Integraton 
ESI Bluetooth Voice Integration
ESI Bluetooth Voice Integration

Considering Fortinet? Try a FortiGate High Performance Next Generation Firewall
Fortinet Try & Buy with the Application Risk Report
Fortinet Try & Buy with the Application Risk Report

For more information, contact your CCC Technologies' Representative or Mark Di Benedetto at 847.427.2354.
Unitrends Release 7.4 Performance Enhancements

Mark Campbell, Unitrends | Modern Backup 2 Blog 

Backup & RecoveryEverytime Unitriends releases new software for our Recovery-Series physical appliances and our Unitrends Enterprise Backup™ (EUB) virtual appliance there are performance enhancements. We have a small team that continuously benchmarks our software (as well as the software of our competitors) to learn of opportunities for improvement. Equally (or more!) importantly, we have a huge number of customers using our software who are willing to share with us opportunities for improvement. This has led to our new release 7.4 which contains come pretty amazing new performance capabilities. The advantages to our customers include:
  • More retention. Up to 100% more retention due to the need for only one backup type and the enhanced deduplication characteristics of that new unified bare metal/master backup type. VMware backups now offer higher deduplication rates; in medium to higher change rate environments our customers have seen improvements of up to 90% per master or synthetic.
  • Faster replication. Replication improvements of up to 100% due to the enhanced deduplication characteristics of the new unified bare metal/master backup type. Increased VMware deduplication rates have yielded performance improvements of up to 10X faster depending on the speed of the WAN. In addition, several core replication algorithms have been optimized yielding an increase in replication performance in heavily used system by up to 130%.
  • Smaller backup window. The one-pass architechture of Unified Bare Metal enables up to 100% time savings versus the prior two-pass architecture. In addition, backups are typically landed faster due to improved space replication - the impact can be 10% or more on heavily utilized appliances.
  • Faster RTO. With Unified Bare Metal there is no longer the need to restore the bare metal and then restore the file-based backup. This means that RTO is improved by as much as 100%. With UEB Windows Instant Recovery RTO time for physical windows recovery has improved from hours to a few minutes.
  • Smaller archiving window. One of the things that sets Unitrends apart is our D2D2X archiving capabilities. In release 7.4, we've implemented a parallel archiving scheme that enables multiple archive jobs to execute concurrently. This can improve archiving performance by 50-200%.  

 

Click here to learn about Backup & Recovery solutions from CCC Technologies, Inc. 

 

Click here to learn about onsite managed backup and offsite vaulting services from CCC Technologies, Inc.
Should CIOs Use a Carrot or a Stick to Rein in BYOD Workers?
By Tome Kaneshige - May 6, 2014 - CIO.com
Managed Services
Many workers who bring their mobile devices to the office don't care about security which is forcing IT leaders to take action. Some CIOs offer stipends to help cover mobile expenses in return for BYOD compliance. Others are choosing to throw the kill switch on lost or stolen smartphones.

Like the sword of Damocles, the CIO's hand on the mobile kill switch hangs over employees and their BYOD smartphones and tablets. If employees do not adhere to the company's security policy, then their personally bought phones may suffer a terrible fate. To comply or not to comply, that is the BYOD question.

Read more...