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Manufacturer Links Below are links to manufacturer support and/or update sites. Please note some sites may require registration.
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NPS® Update
Current NPS®: 79.57% Surveys Completed: 2433
Click here to learn more about Net Promoter Score. |
Trivia
Trivia Answer
What is the address that Elwood Blues uses on his drivers license?
BONUS: What is actually located at that address?
ANSWER: 1060 W. Addison BONUS: Wrigley Field
WINNERS: Dan Kurkiewicz Marti Rinaldi
Ann Lehman Jim Poull (Go White Sox!) _________________ New Trivia Both of Chicago's MLB teams went by the same nickname for a period of time. What was the name?
BONUS: During what period of time did each team use the nickname?
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What is RAID?
Darek Koman, ConvergeSecure® Engineer
RAID stands for Redundant Array of Independent (or Inexpensive) Disks. It is a term used to describe hard drive configurations. These configurations define disk arrays that can be accessed by the operating system as if it was one single drive, but with added benefits. These benefits can depend on the type of RAID configuration. Some best practices when using RAIDs:
- Though not required, it is highly recommended that all drives in a RAID array are the identical size, speed, and manufacturer to maximize performance and stability. It is also recommended for manufacturer support.
- Hardware RAIDs (Arrays created on physical RAID controllers) perform better than Software RAIDs (programs that act like RAID controllers) but are more expensive.
Read more about typical RAID configurations...
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URGENT NOTICE FOR ALL WINDOWS XP, Office 2003 and EXCHANGE 2003 USERS - END OF SUPPORT WAS YESTERDAY!

Microsoft has announced end of active support EFFECTIVE TUESDAY APRIL 8, 2014 of the following products: Windows XP, Office 2003, and Exchange Server 2003.
What this means to customers with these products in their environments is that, while these products will continue to run as they have been, Microsoft will no longer release critical updates and patches leaving them vulnerable to malicious software and compliance issues.
We can help! If you have these products in your environment and you aren't already working with your CCC Technologies' Representative on options please contact our Customer Care Center at 847.427.2333.
End of Support Details: Windows XP
End of Support Details: Office 2003
End of Support Details: Exchange 2003
**IMPORTANT NOTE FOR CONVERGESECURE® MANAGED IT SERVICE CUSTOMERS - CCC TECHNOLOGIES WILL CONTINUE TO SUPPORT THESE END-OF-SUPPORT PRODUCTS IN YOUR ENVIRONMENT, HOWEVER, SUPPORT WILL BE "BEST EFFORT" AND NO LONGER SUBJECT TO CONTRACTED SERVICE LEVEL AGREEMENTS (SLA'S) AS THESE PRODUCTS ARE NO LONGER SUPPORTED BY THE MANUFACTURER**
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**IMPORTANT NOTICES FROM AVAYA**
 Avaya has recently released/updated several important End of Sale notices. We have included links to the official documentation below. Also Avaya has released a critical Product Support Notice (PSN) for all Avaya end users that use the SAL Remote Access that requires customer action to be completed by APRIL 30, 2014.
EoS Notices: Avaya is updating the Secure Access Link (SAL) remote access backend infrastructure. This upgrade will provide increased scalability and availability of the communication between between customer and partner SAL Gateways and Avaya's infrastructure. Part of this will consist of moving the current environment to a new facility which will require some configuration changes at the customer site in order to take advantage of the new capabilities. The changes required include updating firewalls, outbound proxies, and DNS host entries with IP addresses and fully qualified domain names (FQDN) to allow SAL Gateways to connect appropriately with the new environment. Avaya will use automation to reconfigure/re-point most of the SAL Gateways, but only if they have network access to the new environment. Thus it is imperative to verify and comply with the details within the PSN.
Actions Required
Each environment is unique and may need to address different variables within the environment. For each environment, the following questions need to be asked: - Do you have any firewall rules that enable SAL Gateway to communicate with Avaya SAL Enterprise?
- Does your environment have a proxy server?
- Does your SAL Gateway use DNS to communicate to Avaya?
NOTE: Firewall and proxy setting within the customer network can be made immediately in preparation for the migration. Based on the answers to the above questions, the network settings decision table in PSN004098u will aid you in the required changes. For questions or assistance please contact support at 847.427.2365.
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Mitel Customer Innovation Momentum Awards (CIMAs)
Mitel is thrilled to announce their customer innovation awards. The Mitel Customer Innovation Momentum Awards (CIMAs) will recognize customers for their innovative use of Mitel products including Cloud, Collaboration, Contact Center, Mobile, and Voice. For more information visit www.mitel.com/cima. Nominations are due April 21, 2014.
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ESI Ability - An App for Capturing Billing Time
 | ESI Abillity - An app for capturing billing time |
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5 Cool Things About the FortiGate Firewall
Glenn Kemp, Fortinet
 After working in the reseller channel for many years, I've spent a lot of time with many firewall products. It wasn't until I recently joined Fortinet that I had a real opportunity to get to grips with the FortiGate firewall. I was impressed at the wide capabilities of the box, but a few things stuck out as being unique. These are not necessarily the kind of features that a salesman would blurt out during his 30 second elevator pitch, but rather, that make living with and using the product on a daily basis a pleasant experience. Read more...
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Disaster Recovery Benchmark (Report)
Steve Kahan, Unitrends | Modern Backup 2 Blog
 As chairman of the Disaster Recovery Preparedness Council, I'm proud to announce that we've issued our first annual report on The State of Disaster Recovery Preparedness. Based on hundreds of responses from organizations worldwide, the 20-page 2014 Annual Report provides a close look at how companies are doing when in comes to disaster recovery best practices based on our ground-breaking benchmark survey launched in 2013. You can download the report for free at http://drbenchmark.org/ First, the bad news: For some it may come as a shock that three out of four companies taking the survey are at risk, failing to properly prepare for recovering their IT systems in the event of an outage or disaster. Others may not be so surprised. The report, however, does highlight some sobering statistics when it comes to the damage companies are suffering when they are unprepared. Here's a few examples of the consequences: - One-third of respondents experienced outages reported stated that critical applications were lost for hours and sometimes multiple days.
- Even more alarming was that one in four respondents said they had lost most, if not all of their datacenter for hours and in some cases days.
- Nearly one in four respondents never tested their DR plans, and one-third of those surveyed tests their plans only once or twice a year. When companies do test, more than 65% do not pass their own DR tests.
Clearly we have a long way to go in fully preparing our IT systems to backup and recovery vital applications. I'll go into what the report identifies as some of the causes for the dismal state of DR preparedness in my next blog. In the meantime, be sure to visit our website to get a free copy of the 2014 Annual Report. And while you're there, I urge to take the benchmark survey yourself. Click here to learn about Backup & Recovery solutions from CCC Technologies, Inc. Click here to learn about onsite managed backup and offsite vaulting services from CCC Technologies, Inc.
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XPocolypse Now: Security Experts Size up the Cyberthreats
By Tony Bradley - April 4, 2014 - CIO.com

What's the worst that could happen when Microsoft end Windows XP support? Do you really want to find out?
PC World - There are no more lifelines. In a few days, Microsoft will pull the plug on Windows XP support for consumers. With no more updates or security patches available (other than some bare-bones malware support), it's forecast to be open season on the legacy operating system. But just how bad will the "Windows XPocalypse" be? We spoke to several security experts to find out.
The real risk: relentless attack
The end of support may not seem like a big deal. Windows XP has been under almost constant attack from malware and cyber criminals since it was released in 2001. Windows XP users have managed so far to defend themselves with relative success, so what will be different once Microsoft support ends?
Read more... |
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