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Manufacturer Links Below are links to manufacturer support and/or update sites. Please note some sites may require registration.
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NPS® Update
Current NPS®: 79.24% Surveys Completed: 2343
Click here to learn more about Net Promoter Score. |
Trivia
Trivia Answer
What percentage of women send themselves flowers for Valentine's Day?
ANSWER: 15%
WINNERS: Dan Kurkiewicz
_________________ New Trivia What is the address that Elwood Blues uses on his drivers license?
BONUS: What is actually located at that address?
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Using TeamViewer to Remotely Access Computers & Servers
Chris Widerski, Convergence Engineer
 Have you ever wanted to gain access to your computer from outside your home? Do you have a friend who fixes your computer but always drives over to your house to see your computer errors in person? Do you have a server you access to make adjustments in Active Directory? Well, you can gain access to your computer or your server through a simple, quick, and FREE application called TeamViewer. TeamViewer needs to be installed on the source computer (computer from which you will use to work on) and destination computer (computer that will be accessed remotely). This application is available for the Windows and Mac platform. Below, are the instructions on how to install TeamViewer on the source computer. This needs to be installed on the source and destination computer/workstation.
Read more...
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URGENT NOTICE FOR ALL WINDOWS XP USERS - END OF SUPPORT APRIL 8, 2014

Microsoft has announced end of active support EFFECTIVE TUESDAY APRIL 8, 2014 of the following products: Windows XP, Office 2003, and Exchange Server 2003.
What this means to customers with these products in their environments is that, while these products will continue to run as they have been, Microsoft will no longer release critical updates and patches leaving them vulnerable to malicious software and compliance issues.
In the coming weeks, our Customer Care Center will be reaching out to customers that we recognize to have these products actively running in their environments to discuss options for upgrade/replacement. In the meantime, please feel free to contact your CCC Technologies' Representative or the Customer Care Center at 847.427.2333.
End of Support Details: Windows XP
End of Support Details: Office 2003
End of Support Details: Exchange 2003
**IMPORTANT NOTE FOR CONVERGESECURE® MANAGED IT SERVICE CUSTOMERS - CCC TECHNOLOGIES WILL CONTINUE TO SUPPORT THESE END-OF-SUPPORT PRODUCTS IN YOUR ENVIRONMENT, HOWEVER, SUPPORT WILL BE "BEST EFFORT" AND NO LONGER SUBJECT TO CONTRACTED SERVICE LEVEL AGREEMENTS (SLA'S) AS THESE PRODUCTS ARE NO LONGER SUPPORTED BY THE MANUFACTURER**
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**NEW DATE - REGISTER NOW** Avaya Evolutions™ Chicago Wednesday, May 29th, 2014 at the Schaumburg Convention Center
Join us at Avaya Evolutions for an agenda filled with learning. You'll start the day on a journey discovering Avaya's vision and strategy from Brett Shockley, Senior Vice President & Chief Technology Officer, Avaya. Following, you experience a series of interactive demonstrations highlighting the story of Avaya's Networking solutions at work for the Sochi 2014 Winter Olympic games, and collaboration solutions that power the new way we work.
You'll have the opportunity to hear Todd Buchholz, former White House director of economic policy, international economist, and frequent TV and radio commentator. He will connect the dots to reveal the economic challenges and opportunities faced by our changing society and discuss strategies for success. The day concludes with a 'Look to the Stars' delivered by former NASA astronaut, retired Air Force Colonel and author Buzz Aldrin. As one of the leading space exploration advocates, Buzz continues to chart a course for future space travel and will share his experience on collaboration and innovation from his first space mission to his work today. At Avaya Evolutions, you will experience first-hand how to discover, connect and collaborate.
Don't wait, register today. Also, invite a friend!
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Mitel Acquires Contact Center Call Recording Supplier OAISYS
OTTAWA, March 4, 2014 (GLOBE NEWSWIRE) -- Mitel® (Nasdaq:MITL) (TSX:MNW) today announced the acquisition of contact center supplier OAISYS, a leading developer of integrated call recording and quality management solutions. Consistent with Mitel's strategy to rapidly expand the company's presence in the contact center space, the acquisition of OAISYS further strengthens Mitel's position in this growing market. Financial terms of the transaction were not disclosed.
Read the press release
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ESI How-To: Programmable Feature Keys
 | ESI How-To: Programmable Feature Keys
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What is Layered Security?
Victoria Martin, Fortinet
 Your FortiGate has just arrived. You've taken it out of its box and connected it to your network. All you need to do now is configure it to protect your network, which raises some questions: what features should you use, how should you use them, and most importantly, why?
Before we get into the specifics, let's take a quick look at Fortinet's role layered security and how it can protect you. What is Layered Security?Layered security combines multiple security measures to make sure that you don't have all your security eggs in one basket. This protects you from different sources and different types of threats. There are a few different models out there for layered security. The one we'll be using has seven distinct layers. Below you'll find a brief description of each layer, followed by a list of the relevant Fortinet features. Read more...
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Global Benchmark Study Reveals 73% of Companies are Unprepared for Disaster Recovery
Patrick Rednap, Unitrends | Modern Backup 2 Blog
The Disaster Recovery Preparedness (DRP) Council announced today findings from its 2014 annual benchmark study which show that 73% of respondent organizations worldwide are not taking adequate steps to protect their data and IT systems. According to participants, poor planning, testing and technological deficiencies have led to more than $5M worth of critical applications failure, data center outages and data loss. Conducted by the DRP Council, the study polled more than 1,000 organizations, from small businesses to large enterprises, to help them benchmark readiness for critical IT systems recovery in virtual environments. Key findings within the Disaster Recovery Preparedness 2014 Annual Report include: - 64% of respondents surveyed say that their organization's disaster recovery (DR) budget is inadequate and underfunded.
- More than 60% report that they do not have a fully documented disaster recovery plan, and among the minority that does, 23% of respondents have never tested those plans.
- Approximately one-third say that they test their plan only once or twice a year, and more than 65% of those organizations do not pass their own DR tests.
- 78% of respondents have experienced outages of critical applications, and of that group, 63% say that losses ranged from a few thousand dollars to over $5M.
- Of the respondents who have experienced outages, approximately 28% say their organization lost datacenter functionality for up to weeks at a time.
Read more...Click here to learn about Backup & Recovery solutions from CCC Technologies, Inc. Click here to learn about onsite managed backup and offsite vaulting services from CCC Technologies, Inc.
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If You Haven't Retired Windows XP and Haven't Been Fired Yet, Get Busy
By Tim Greene - February 4, 2014 - CIO.com

CIOs who haven't moved their companies from Windows XP by now ought to be fired, some people think, but those who haven't and are still on the job have options for saving their bacon.
"Start," is the first piece of advice from Shawn Allaway, CEO of Converter Technology, which specializes in migrating businesses to new versions of Windows and Microsoft Office. Even if the project isn't completed before Microsoft ends support for XP on April 8, it's important to minimize the window of exposure during which XP runs unsupported on corporate networks.
Those who haven't started yet probably should be fired for leaving their businesses open to the impending threat, he says. "This is not like Microsoft dropped this on you six months ago," he says. "You're putting your organization at risk."
That threat is that vulnerabilities discovered after April 8 will never be patched by Microsoft, leaving Windows XP open to an ever expanding range of attacks. In addition, many applications will no longer be supported when running on Windows XP, Gartner warns.It's possible and even desirable to sign a custom support contract with Microsoft that provides continued upgrades after the end-of-support date, but it is also expensive, says Directions on Microsoft. If that's not possible, the main goal is to minimize risks caused by using unsupported XP, which means a review and possible beefing up of security.
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