Please save the date and make plans to join CCC Technologies and our Premier Partner Network on Thursday, September 19, 2013 for our annual Technology Expo and Day at the Races at Arlington Park Race Course.

This year's feature keynote speaker is Adam J. Glazer from the firm Schoenberg, Finkel, Newman & Rosenberg, LLC (www.sfnr.com)

This year's keynote will focus on social media and governance. A recent survey by the Pew Research Center revealed that more than two-thirds of online adults use one or more social networking outlets. With this kind of prevalence, businesses can ill afford to ignore either the opportunities presented or the risks posed by their employees' use of such highly popular services such as Facebook, Twitter, YouTube, and LinkedIn, as well as various blogging sites.

Learn more about your rights and responsibilities as it pertains to:

• Copyrights and Other Intellectual Property
• Defamation
• Employment/Discrimination
• NLRB (National Labor Relations Board) Compliance.

It is hard to believe it has been 12 years since America was attacked. Ever since that fateful day of September 11, 2001, our clients have engaged us in countless discussions about "Disaster Recovery," "Emergency Preparedness," and "Business Continuity". Although heightened awareness of terrorist threats has kept our country safe, we have witnessed numerous other disasters, in monstrous proportions, over the past decade.

Whether man made or natural, disasters are occurring more often and with regularity. In August 2011, Hurricane Irene hit the eastern seaboard, although New York City was spared a direct hit by the downgraded storm, there was catastrophic flooding in New York, New Jersey, and Vermont. One week earlier an unprecedented magnitude 5.8 earthquake rocked the east coast. A year later in October 2012 Hurricane Sandy was declared the deadliest and most destructive hurricane of the 2012 Atlantic hurricane season, as well the second-costliest hurricane in United States history.

 

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Apparently our Jumble is a big deal, we promise to never go on vacation again, ever!

Click the image below to download the August Jumble. Entries should be emailed to kkiefer@ccc1.com

Jumble winners receive a Starbucks Gift card.

5 Essential Ways to Boost Your Customer Experience

Everyone knows that keeping your customers happy is key. "How customers perceive their interactions have been will drive whether they will buy more from your company or go to a competitor," is how Forrester analyst Moira Dorsey phrased it during a webinar. Watch the recording here.

Despite that recognition, most companies still put way more effort into wooing new customers rather than keeping existing ones happy - this despite the widespread recognition that retaining customers is far less expensive than acquiring new ones.

 

"A DHA is an assault on an e-mail server in an attempt to pilfer legitimate e-mail addresses that can be added to databases for future spam campaigns. The attack occurs when spammers leverage known e-mail addresses to uncover other legitimate e-mail addresses from corporate or ISP servers."

 

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Click here to learn more about Unified Threat Management solutions from CCC Technologies, Inc. 

A Rack Full of Backup Greatness

Mark Campbell, Unitrends | Modern Backup 2 Blog 

6 Ways Your Employees Are Putting Your Data at Risk

IT walks a fine line between balancing security issues and giving people the tools they need to get the job done. Every day companies move sensitive data around and IT is in charge of securing that data, but what about the little things that tend to fall through the cracks?

According to data from several recent surveys there are a number of things your employees could be inadvertently doing that puts your company's sensitive data and information at risk.

A survey done recently by IPSwitch, an FTP software organization, includes some of the reasons employees are putting sensitive data into places where IT has no control over what happens to it: