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Quick Links to CCC...
Solutions
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Manufacturer Links Below are links to manufacturer support and/or update sites. Please note some sites may require registration.
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NPS® Update
Current NPS®: 80.33%
Surveys Completed: 1171
Click here to learn more about Net Promoter Score. |
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Trivia
Trivia Answer
Lieutenant Columbo is famous for his rumpled raincoat and pretense of muddleheadedness. He felt there was something wrong with him "because I seem to both people and make them nervous." The viewer knew Columbo was closing in on a culprit when he uttered his famous catchphrase. What is it?
ANSWER:
"Oh, one more thing."
WINNERS: Dan Kurkiewicz Ann Lehman Wiley Chandler _________________ New Trivia WKRP was a 5,000 watt AM radio station located on the ninth floor of the Flem Building. The highest rating it ever achieved was number 14 and the "Big Guy," Arthur Carlson, ran the station for his overbearing mother. Blond bombshell, Jennifer Marlowe, the highest paid employee at the station, worked as the receptionist. How much a year did she make?
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SAVE THE DATE
"Get on Track - September 19, 2013
 A man rode into town on Tuesday, stayed three days, and rode out on Tuesday. HOW IS THIS POSSIBLE?Please save the date and make plans to join CCC Technologies and our Premier Partner Network on Thursday, September 19, 2013 for our annual Technology Expo and Day at the Races at Arlington Park Race Course. - Visit with your solution manufacturers to learn about the latest updates/releases to your existing environment.
- Meet with new solution providers to learn how their applications may enhance your current systems.
- Hear from CIO's on their initiatives, "top of mind" concerns, and trends and spends.
Please do not miss the opportunity to enjoy a great morning of knowledge transfer followed by an amazing afternoon of food, fun, refreshments, horse racing, (and PRIZES) all from Arlington Park's exclusive Executive Suites. Speaking of horses... The horse's name was Tuesday Please save the date, more details to follow. |
Register for CCC Training
"Windows 7: Basic Printer Troubleshooting"
Wednesday, July 31, 2013, 12:00pm-1:00pm CST
 Please join us for the next session in our customer training series. In this session, CCC ConvergeSecure Customer Support Engineer, David Flores, will review basic printer troubleshooting in Windows 7. The next session will take place on Wednesday, July 31st between 12pm and 1pm CST. Topics include:
- Adding/Removing Printers
- Physical issues (power, paper, etc.)
- OS and Software issues
- Managing Print Drivers
- Restarting the Print Spooler & Clearing the Print Spooler Folder
Read more... |
Ask the Expert
"How to Protect an Excel Workbook"
Johnny Christian, Senior ConvergeSecure® Engineer
 Excel includes a command to protect a workbook. This prevents others from making changes to the layout. You can assign a password so only users who know the password can un-protected and make changes to the structure and layout. Protecting a workbook does not prevent others from making any changes to the contents. To protect cell contents, you have to use the protect sheet command button on the review tab. Read more... |
Join Us at the IUAG Chicago Chapter Meeting
Friday, July 19, 2013 | 12:00pm - 3:30pm CST
 Registration is open for the July IAUG Chicago Chapter Meeting, sponsored by Avaya. Avaya customers can register today to attend the July 19th event. Don't miss this opportunity to join other Chicago area users for an afternoon of networking and education for absolutely free!
**YOU DO NOT NEED TO BE AN IAUG MEMBER TO ATTEND THIS MEETING**
DATE
Friday, July 19, 2013 TIME
12:00pm - 3:30pm LOCATION
Avaya Executive Briefing Center (EBC) 2300 Cabot Dr., Suite 101 Lisle, IL 60532 Map & DirectionsAGENDA - 12:00-12:30pm - Welcome, Lunch & Chicago Chapter Business
- 12:30-3:30pm - Avaya Aura R6.2 (Session Manager, System Manager, Virtualized Environment & Architectural Operations, Entitlements, Licensing Structure Change, AAM)
- 3:30-Beyond - Avaya EBC Open House
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CCC @ #CONVERGE2013
"700 Things That Garry Reznic Knows"
In case you missed us at IAUG last month or WAUG the month before that we have included a link below to the very well received presentation by our very own Garry Reznic titled "Leveraging Your Current Avaya Communication Manager Investment" or, as we like to call it "700 Things That Garry Reznic Knows."
Enjoy :)
 | | Leveraging Your Current Avaya Communication Manager Investment |
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CCC "Jumble" - July Edition
Congratulations to our May Winners:
- Sheila Jaycox
- Dana Garrett
- Dan Spagnoli
- Tom Fischer
Jumble winners receive a Starbucks Gift card. **OUR JUMBLE CREATOR IS ON VACATION SO OUR JUMBLE WILL RESUME IN AUGUST** The answers to the June Jumble can be found below.
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Infographic: Why Bad Customer Service is Bleeds Your Company Dry
Eric Lai, Avaya
 This blog post isn't a dissertation about fast-food hamburger advertising, but about customer service. Obviously, every company pays lip service to to the idea of making their customers' experience great. But lots of things get in the way. The need to cut costs, or be efficient with finite resources. Tradeoffs are a normal part of business. But the costs of poor customer service have traditionally been under-appreciated, because they used to be indirect, hard to measure, and took place over a long time (longer than the typical executive tenure, anyway). Today companies better understand the costs and benefits of their customer service strategy, due to things like Net Promoter Scores and concepts like Customer Lifetime Value (the subject of a 200-page Avaya book arriving in July - watch this space). Data increasingly shows that high-effort, tiring experiences drive customers away. |
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Rock and Roll Hall of Fame Amplifies Communication with Mitel
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Ability Cloud Service Helps Attorneys Capture the Time and Revenue Spent on Mobile and Desktop Smartphones
 Estech Systems, Inc. (ESI) unveiled a new cloud-based billing app this week at the ABA TECHSHOW 2013 that will tip the revenue scales in favor of law firms. ESI, an innovator of business phone systems and cloud services, today announced Abillity ™, a unique new app that automatically captures billable time spent on both desktop and mobile smartphones. Where traditional time-tracking tools fail in their inability to work on desktop phones, Abillity shines by allowing attorneys to recover billable hours and revenue from often forgotten, undocumented, or untimed calls.  "Surveys indicate that lawyers lose valuable billable hours to phone calls that go untracked," said George Platt, President and Chief Operating Officer of ESI. "Factor in the non-billable time they spend reconciling call records, and a lawyer can lose five or more hours each month - that quickly adds up to a sizeable amount of revenue. Abillity gives law firms a simple-to-use interface to eliminate lost hours." Read more... |
 If you have an email account, it's pretty much guaranteed that you've seen a scam email... or worse, fallen prey to one. There is a big percentage of emails in cyberspace that belongs to the scam category. Emails that asks you to fill-out a survey form for a chance to win a vacation of a lifetime. Perhaps you've received an email that asks you about your financial information because they want to give you a big inheritance. Maybe it's an email that wants to let you in on an online deal that seems too good to be true. But scamming is not confined to the domain of email alone: viruses and malware can also be used for scamming. Your computer can be infected by malware that pretends to be a legitimate antivirus program. It might tell you that your PC is crawling with viruses and infections and they can help you get rid of it: it's only $29.95 and comes with a "money-back guarantee"! A cyber criminal might get your phone number from an online directory or from malware on your PC that watches for personally identifiable information and then calls you pretending to be your bank: "We need to update our systems," they'll say. "Can you please provide me with the following information?" Read more... Click here to learn more about Unified Threat Management solutions from CCC Technologies, Inc. |
Backup, A New Website, Simple Sophistication, Avoiding Backup Armageddon, Monetizing Lust, and Other Musings
Mark Campbell, Unitrends | Modern Backup 2 Blog
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CIOs Need to Up Thier Outsourcing Vendor Management Game
By Stephanie Oversby - June 28, 2013 - CIO.com
 There's no question that the IT outsourcing industry is undergoing some fundamental changes. IT leaders are looking for more innovation from their partners. Business users are bypassing IT to procure their own technology services and products. And outsourcing providers are struggling to understand the shifting dynamics of their deals and relationships.
Yet, amid all this transformation, many buyers continue to employ an outdated approach to IT outsourcing governance, according to a Forrester report earlier this year on the state of the IT services market. "The combination of business-led innovation, new vendors and delivery models, and the shakeout in the provider ranks means that senior IT management has to fundamentally change how it approaches supplier governance," the authors of the Forrester report wrote. "The endless focus on a cost-based procurement model has left companies with rock bottom prices, but poor delivery and execution track records." As changes in decision-making, delivery models, and supplier positioning take hold, CIOs will need to take their vendor management game to a new level, says Forrester vice president and principal analyst John C. McCarthy, who co-authored the report. IT leaders need to remodel their vendor management groups from a centralized procurement-centric organization to a more decentralized supplier management group focused on business outcomes, according to McCarthy. Read more... |
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