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Quick Links to CCC...
Solutions
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Manufacturer Links Below are links to manufacturer support and/or update sites. Please note some sites may require registration.
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NPS® Update
Current NPS®: 82.58%
Surveys Completed: 1043
Click here to learn more about Net Promoter Score. |
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Trivia
Trivia Answer
"Time to twist our Mousekedial to the right and the left with a great big smile. This is the way we get to see a Mouse Cartoon for you and me."
Finish the line that would open the Mickey Mouse Treasure Mine.
ANSWER:
"Meeska, Mooseka, Mouseketeer, Mouse Cartoon Time is Now Here."
WINNERS: Dan Kurkiewicz Sheila Jaycox _________________ New Trivia Roseanne Harris and Dan Conner met in Lanford High School. They dated, married, shortly after graduation, set up housekeeping at 714 Delaware Street, and beause the parents of three children (Becky, Darlene, and D.J.). Dan's prize posession is his Harley-Davidson motorcycle and he owned a construction company. What did he call it? |
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Ask the Expert
"What is DHCP?"
Jasmine Saldana, Customer Care Center Reprentative
 What is DHCP?
DHCP takes all of the manual work out of IP addressing. Generally, the device that's at the "top" of your home network-whether it's a standalone firewall or a router/gateway device or your Control4 home controller-will provide DHCP by default as a service on the network. When DHCP is enabled, a new device connected to the network asks the DHCP server for an address, and the server assigns one from its pool of unused locations. The server itself tracks which addresses are used and which addresses are available, and keeps a record of which addresses have been assigned to the various devices. This ensures that addresses don't conflict with each other. Read more... |
Register for CCC Training
"Windows 7 Tips and Tricks"
Wednesday, May 29, 2013, 12:00pm-1:00pm CST
The CCC Training Center is holding the next session in our 2013 training series on Wednesday, May 29, 2013 from 12pm-1pm CST. This course will be lead by ConvergeSecure® Customer Support Engineer, Mariam Khan.
This presentation will cover the most day-to-day useful tips and tricks to maximize Windows 7 performance, tweaks to get the desktop the way you want it, tips for troubleshooting, and to squeeze more performance out of windows 7.
This session is aimed more at end users (vs. Administrators) and is a great session if you have just upgraded to Windows 7 in your environment.
Click here for course details and registration info...
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CCC "Jumble" - May Edition
Congratulations to our April Winners:Scott Eubanks Sheila Jaycox Jumble winners receive a Starbucks Gift card. Here is this month's jumble. Click the picture below to download. Completed entries should be emailed to Kim Kiefer at kkiefer@ccc1.com  GOOD LUCK! The answers to the April Jumble can be found below.
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End of Sale Notice *REVISION*
 End of Sale Notification - Avaya 9630G, 9640 / 9640G, 9670G, 9620L TAA, 9640 TAA, 9650 TAA and related accessories.
This document provides official End of Sale notification for the Avaya 9630G, 9640/9640G, 9670G, 9620L TAA, 9640 TAA, 9650 TAA IP Deskphones and their related accessories. Effective October 7, 2013.
Please note that all TAA/GSA versions of the IP Deskphones are typically only needed by Avaya Government Solutions customers. All other customers should order Avaya's non-TAA IP Deskphones. To be clear, the non-TAA/GSA version of the 9620L and 9650 remain commercially available at the time of this notification (April 3, 2013).
Read more...
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What's in a word: Premise vs Premises
Jordan Rudow, Mitel
 The rise of the cloud has made it necessary to distinguish between solutions that are hosted and solutions that are installed on location. This distinction requires a term for the latter - and "premises-based" or "on-premises" are what we often use.
They are great words that, unfortunately, are frequently misspelled, "premises" being erroneously replaced with "premise." "Premise-based" or "on-premise" appear everywhere, from help forum posts to UC magazine articles to analyst white papers. But "premise" and "premises" are two very different words:
Read more...
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Customer Support: When We Screw Up
Mark Campbell, Unitrends | Modern Backup 2 Blog
 I had planned on writing a blog post today about Microsoft Azure and the fact that it had crossed over the $1B revenue line. But I stopped abruptly when I logged into WordPress (the blogging platform we use) and saw a comment on a previous blog post "Customer-Obsessed Service: Insanely Great Support for Backup". One of the employees at one of our partners had written in and was strongly disappointed in Unitrends - his comment is best summarized as "You guys suck..." It was painful to read. My next steps were pretty simple. I wrote him a note, apologized for what we had done that was wrong, and copied our VP of Support (Dan Wixon - whose e-mail address (written out to try to avoid spam) is dwixon with the at sign and then unitrends.com.) Dan and I then talked, and he said he'd quickly research what he could find, and then call the person who is unhappy. He also promised to get back to me later today after he talks to the distressed person and let me know what both he and I, and the entire company can do to turn things around. I bring this up because I want to stress something I said in that earlier post, to wit: Read more... Click here to learn about Backup & Recovery solutions from CCC Technologies, Inc.Click here to learn about onsite managed backup and offsite vaulting services from CCC Technologies, Inc. |
How to Craft the Best BYOD Policy
By Tom Kaneshige - May 1, 2013 - CIO.com
What is a good BYOD policy? Step one is to clarify the rights of both company and employee and state upfront what's business and what's personal. But there's a lot more to it. In this interview with a technology transactions lawyer, CIO.com explores the do's and don'ts of BYOD policies.
If your company is involved in litigation, then your personal smartphone used for work-even merely for receiving corporate email-can be seized and searched for evidence during the discovery phase, according to an NBC News report. This is just one of many unforeseen consequences of "Bring Your Own Device," or BYOD, a technology trend sweeping corporate America today. Even worse, most companies have the right to search your BYOD smartphone anyway. That's because you likely signed your privacy rights away in a multipage user policy chock full of legalese. Did you read the fine print? Probably not. Read more... |
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