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January 2013
In This Issue
NPS Update
Trivia
Ask the Expert - Jan
Weltman Bernfield
Enterprise...Engage
StreamLine-ing
ESI VIP 7 Features
2013 Threats
Unitrends Recovery-943
9 IT Outsourcing Trends
Quick Links to CCC...
Solutions
Manufacturer Links Below are links to manufacturer support and/or update sites. Please note some sites may require registration.  
NPS® Update
NPS

Current NPS®: 83.90%
Surveys Completed: 926

Click here to learn more about Net Promoter Score. 
Trivia
Trivia

Trivia Answer

 

Life in the 1950s was depicted through the experiences of the Cunningham family: parents Howard and Marion and their children Richie and Joanie. Howard owned the Cunningham Hardware Store. What service did he offer?

 

ANSWER:
Free Paint Color Mixing

 

WINNERS:

Wiley Chandler 

Dan Kurkiewicz

_________________ 

   

New Trivia  

 

Maddie Hayes was a model left penniless when her business manager embezzled her funds. Before she was able to sell a failed detective agency, one of her holdings, to raise money, David Addison talked her into saving it. She changed the name of the agency to Blue Moon Investigations and became a private detective. What was the agency's original name?

 

Ask the Expert
"Setting Up Authorization Codes for Avaya Aura® Release 6.2"
Dan Labriola, ConvergeSecure® Supervisor

Dan Labriola

You can administer incoming trunk groups within a system to always require an authorization code. The system applies recall dial tone to a call when the user must dial an authorization code. If the user dials a correct authorization code within 10 seconds (interdigit timeout), the system completes the call as dialed. If the user does not dial an authorization code, or dials an incorrect authorization code, the system routes to the call to an attendant. The system can also route the call to an intercept tone based on how the system was administered.

Usually, Direct Inward Dialing (DID) trunks do not require authorization codes. However, you can administer DID trunks to require an authorization code, but you must do this carefully. Different types of calls can terminate at different endpoints, and requiring an authorization code can be confuse the user.

 

Read more...
Partner Spotlight: Weltman Bernfield, LLC
Weltman Bernfield, LLC
"We're your trusted ally..."



This is the message that Weltman Bernfield (WB) LLC, a certified public accounting and consulting firm, has for its clients. WB takes pride in being there for its clients as a trusted ally that will provide vision and guidance for all accounting needs, not just taxes. The expertise of their CPAs provides a solid resource for anyone faced with a financial question or life transition. If one of WB's professionals can't answer your question, they will refer you to someone who can. They collaborate with trusted attorneys, investment advisors, insurance agents and other professionals to ensure that their clients have access to current information. The goal is to be one-stop resource for all things related to financial well-being.

  

"We care about our clients," says Glenn Mikell, Managing Member, Weltman Bernfield LLC. "We strive to exceed their expectations with personalized service to help them achieve their goals. They can come to us with their financial questions and we will help them find the answers."

 

Weltman Bernfield Halloween 2012
Just like CCC, the crew at WB is serious about Halloween!

WB is more than just an accounting firm, though. From Halloween costume contests to company picnics and end-of-tax season celebrations, the team at WB adds enjoyment to their day-to-day work. And, they give back to the community through "Jersey Day" donations and volunteer days at local charities. The culture at WB is one based on commitment to the success of their clients and the well-being of our staff and community. That means timely response, direct communication, and hands on solutions. It also means maintaining the highest professional standards, and feeding their hunger for knowledge.

 

CCC Technologies has been a WB client since June, 2011. "The relationship with WB has exceeded my expectations," says Jim Poull, Vice President of Sales. "Working with Glenn Mikell and Ben Hurwitz makes running the financial aspects of my business that much easier. And the partnership has created referrals and joint customers." Since they were familiar with the company, it made sense for WB to choose CCC Technologies when seeking new IT services in 2012."CCC was able to (and does) provide timely IT support and also helps us with our future technology planning," says Bill Keller, CPA, and head of WB's IT committee.

 

Connect with Weltman Bernfield today:

Web: www.WeltmanBernfield.com 

LinkedIn: www.linkedin.com/companies/weltman-bernfield-llc  

Twitter: twitter.com/WeltmanCPA  

Facebook: www.facebook.com/WBCPAS 

 
"Enterprise....Engage"
By Praveen Mamnani , Avaya
avaya logo

Fans of the Jean-Luc Picard version of Star Trek will remember the Captain raising his finger and commanding the starship Enterprise to "Engage."

Back then, if I were to tell you that one day you'd be able conduct your everyday meetings via HD video from anywhere on a wireless mobile device by just moving a single finger - you probably would have thought I spent too much time watching the popular science fiction series.

 

Avaya Flare & Scopia

Folks, buckle up, we've just "made it so." We are now firmly in the era where a single finger - click, tap or swipe - launches person to person or multi-party video collaboration from anywhere - AND with a 'can't miss' price tag. Avaya is paving the way on this exciting journey with a galaxy of Video Collaboration Solutions for the mobile enterprise.

 

Read more... 

Mitel Logo

 

As producers of enterprise telephony software (apps), voice gateways, and endpoints, Mitel is tasked with making our lives a little simpler when it comes to our business communications. Mitel does this by providing great apps such as Teleworking on the Mitel Border Gateway (MBG), Presence Management via Mitel Unified Communicator® Advanced (UCA), and HTML apps right on the display of Mitel 5300 Series IP Phones. These applications are made possible by Voice over IP (VoIP) technology, a technology that is not possible in a TDM-based world.

Mitel 5360
With the Mitel HTML Desktop Toolkit, anyone can turn a Mitel 5300 Series IP Phone into a customized business solution

The problem with IP-based apps and features is that some companies may not be ready or even able to upgrade their entire infrastructure to permit these apps. They are somewhat locked into their legacy cabling infrastructure.

 

For some customers, re-cabling their entire organization would be required in order to permit VoIP. In other cases, a complete replacement of data switches would be required to permit Quality of Service (QoS/802.3pq) or Power over Ethernet (PoE/802.3af or 802.3at). The costs of re-cabling an organization or replacing data switches is at times too high, or in other cases physically not possible (i.e., older buildings).

 

Enter the new StreamLine world - Mitel StreamLine to be exact.

 

Read more...
VIP 7 - Features & Applications 
ESI VIP Banner 

All of ESI's VIP 7 PC applications work with the advanced capabilities of your ESI system to enhance your day-to-day communication - including the ability to control calls and organize voice mail and contacts.

 

ESI VIP 7

Each VIP 7 application lets you intelligently do the following from your PC's screen:

  • Manage your telephone calls
  • Manage your voice mail
  • Organize your contacts
  • Log all your inbound and outbound calls
  • Quickly program your ESI desktop phone

Each VIP 7 application also provides secure instant messaging.

In addition to "basic" VIP 7, the following additional members of the VIP 7 product family add their own specific capabilities:

  • VIP 7 PC Attendant Console - Makes it easier for even the busiest attendant to handle call traffic efficiently.
  • VIP 7 ACD - Helps you improve the quality of your customer service.
  • VIP 7 Softphone - Lets you use your PC to connect to your ESI system from nearly any location with a broadband connection.

Regardless of your selected configuration, VIP 7 is easy to implement. It connects to your existing local area network (LAN) and is non-invasive. There's no need to upgrade the LAN or install Microsoft® Exchange® - thus avoiding a costly and impractical solution for the small to mid-size business.

 

Read more...
Fortinet's FortiGuard Labs Reveals 2013 Threat Predictions
Unified Threat Management

SUNNYVALE, CA - Fortinet® ( NASDAQ : FTNT ) - a world leader in high-performance network security - today revealed FortiGuard Labs' 2013 threat predictions, highlighting six threats to watch out for next year.  

 

 

Top 6 Security Predictions for 2013

  1. APTs Target Individuals through Mobile Platforms
  2. Two Factor Authentication Replaces Single Password Sign on Security Model
  3. Exploits to Target Machine-to-Machine (M2M) Communications
  4. Exploits Circumvent the Sandbox
  5. Cross Platform Botnets
  6. Mobile Malware Growth Closes in on Laptop and Desktop PCs
Read more...

 

Threat Report: December 12-26, 2012 

 

Click here to learn more about Unified Threat Management solutions from CCC Technologies, Inc. 
Unitrends Recovery-943: The Soul of a New Backup Appliance (Part 2)

Mark Campbell, Unitrends | Modern Backup 2 Blog 

Backup & Recovery

Unitrends recently introduced the Unitrends Recovery-943. This appliance  is the next generation flagship of the Unitrends Recovery-series of backup appliances. We began this series of blog posts by discussing why backup appliances are experiencing such rapid demand and adoption, and will continue the discussion in the next few posts by addressing the challenges facing enterprise-class data protection backup appliance vendors.   We will then discuss the Recovery-943 architecture and the specific responses that the designers of the Recovery-943 had to each of the challenges discussed in this post.


Integration

One reason that you buy an appliance is the convenience - the integration of functionality so that you don't have to worry about the underlying implementation. Take a common appliance in your kitchen - the toaster. You don't want to worry about the alloy composition of the nichrome heating element or the spring tension in the tray that holds your bread; you just want toast.

 

In a backup appliance, integration can refer to either vertical integration or horizontal integration. Vertical integration is a defining characteristic of a backup appliance: the storage, server, operating system, data protection software, and support are vertically integrated in a functional "stack" and delivered by a vendor. As a buyer, what you want to be concerned with are companies that take commodity backup software and put it on a generic hardware platforms and call that a backup appliance. Not only is there a lack of real integration and "balance" - but even more importantly you don't get a primary advantage of what some call the "OTTC" effect - One Throat To Choke - which means that a single vendor is responsible for everything and there can be no "finger pointing" when it comes to support.


Read more... 

 

Click here to learn about Backup & Recovery solutions from CCC Technologies, Inc.

Click here to learn about onsite managed backup and offsite vaulting services from CCC Technologies, Inc.
9 IT Outsourcing Trends to Watch in 2013
By Stephanie Overby - December 18, 2012 - CIO.com
Managed Services

CIO - This year the IT services industry saw a mixed bag of merger and acquisition activity (and regret), a more globally dispersed marketplace, increased focus on business outcomes, and--of course--more cloud build-up (and disappointment) than you could shake a stick at.


CIO.com asked outsourcing observers to take out their crystal balls and look to the year ahead. And if they're right, 2013 could be a year of real growth for the industry--not as it relates to deal size or profit margins, but maturation on the part of both customers and providers.


Read more...