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In This Issue
Nobody Really Cares About Your Brand...Stop Worrying About Being Better. Be Relevant.
Study: More Young Adults Tuning Out Terrestrial Radio While Driving
Automakers put advertising into 5th Gear!
QR Codes: You are now on Life Support.
More Screens = More Efficient Ads
Tweet of the Month

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The Chicago Wolves, currently on a 6 game road trip, have just 3 regular season home games left.  Don't miss live hockey action on Saturday, April 13 at Allstate Arena as the Wolves take on the Charlotte Checkers at 7pm.  Then finish off the regular season, and the playoff push, with back to back divisional games Saturday, April 20 and Sunday, April 21.  For more information, and to buy tickets, please visit the Chicago Wolves Official Website.

 

The Chicago Home Show is coming to Oak Lawn at the Oak Lawn Pavilion on Saturday, April 13 and Sunday, April 14.  The free home expo runs from 10am through 5pm both days.  Exhibits include both indoor and outdoor home categories, as well as exhibits for office and commercial properties. Join the Chicago Home Show in Oak Lawn for great ideas and advice from professionals for all of your remodeling, renovation and repair projects.  For more information please visit The Chicago Home Show's Official Website.  

KEY REFERRAL! 

Do you know a Business Owner or Marketing Director that would be open to new strategies and ideas to reach your customers through an everchanging media landscape? If so, please forward our newsletter to them. Many of our clients have come to us through your kind introductions to your friends and business associates. In return, please let us know how we can help in terms of referring business back to you! roger@marketingkeys.com.

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Greetings!

Welcome to the April issue of Key Notes - Marketing Keys' monthly newsletter. Our goal is for you to be informed and entertained with the latest media and marketing happenings quickly and efficiently.

 

Nobody Really Cares About Your Brand
Stop Worrying About Being Better. Be Relevant.

 

Here's a humbling exercise for today:

 

1. Unschedule your next meeting (you know you want to, anyway).

 

2. Leave your office building and find your way to a populated area.

 

3. Find someone who looks as if they might be in your brand's target audience and strike up a conversation.  Ask them about their family, where they live.  Find out what's important to them.  What's their job like?  How do they spend weekends?  Time off?  What do they do with their kids, if they have them?  And what keeps them up at night?

 

I'll bet you a hundred bucks that they won't mention the new faucet they installed last weekend, the loaf of bread they just bought or even the new car they just test-drove.  Not only won't they bring up your brand, but they won't talk about the category your brand competes in, either.  Howard Schultz (Starbucks), Phil Knight (Nike) and Tim Cook (Apple), you're disqualified from this bet.

 

You may spend most of your waking hours thinking about your brand and its category, as well as the facts and figures that make your product superior to the competitors, but your target audience really couldn't pay less attention.  But, if you're going to be really successful, one of the most important realizations you can make is this: People don't care about your brand nearly as much as you do.

 

All of our focus groups, segmentation analyses and social-media promotions produce a multitude of data that fool us into believing that people actually think a lot about our brand and category.  Because of that, we think that our task is simply to convince people that we're better than our competitors.  We spend too much of our time focused on letting people know what new feature we have, or simply trying to make sure our ads include more selling points than the competition's.

 

Here's a news flash: These details are lost on most people, who don't have the time or energy for the kind of analysis we expect them to perform.  They're just trying to get through each day.

 

Our brains prefer using intuition, making calls based on what feels right, beyond logical thought.  It takes too much effort to analyze a situation and weigh facts.  As sad as it sounds, we're more likely to choose insurance company based on a TV ad we remember than by reviewing their AM Best ratings.

 

A brand can most easily get to the gut of the consumer not by proving it is better than the competition, but by being culturally relevant.  A brand isn't so much competing for attention within its category; it's competing for attention, period.

 

Remember, the great brands, Nike, Apple and Starbucks were all small, fledgling companies at one time.  But, each, in its own way, had a vision beyond its category.  Becoming culturally relevant not only took vision, but also braver, because it meant putting a stake in the ground and standing for something -- which can rub some the wrong way.

 

As counterintuitive as it may seem, all of us need to embrace the notion that we should ignore our competitors more often and realize that the real challenger is not the other life insurance company.  It's simply life itself. 


Study: More Young Adults Tuning Out Terrestrial Radio While Driving

Tune on and tune out: More young people (ages 13-35) are listening to Internet radio in their cars, despite the broad and ready availability of AM/FM radio.
 
According to a study released Tuesday by the NPD Group, that demographic spends 23% of weekly music listening time using online streaming radio services like Pandora and Spotify, up 17% from just a year ago.  The amount of time listening to Internet radio now matches the amount of time spent listening to AM/FM radio, which declined 2% over last year.  Approximately one in five Pandora and iHeartRadio users are streaming radio from those services while driving, and 51% of those who use streaming services said they do most of their music listening in cars.
 
Mobile is a popular venue for listening to streaming radio as well.  More than half of Pandora and iHeartRadio users employ their mobile devices to access those services.
 
Of the Internet radio services available, the free version of Pandora leads in popularity, with a 39% share of streaming music usage among ages 13 to 35.  iHeartRadio comes in distant second with an 11% share, followed by the free version of Spotify (9%) and Grooveshark (2%).  No paid music service had greater than 2% share.
 
AM/FM radio is still dominant among older listeners (those 36 and up), accounting for 41% of weekly music listening time.  In that demographic, just 13% of weekly music listening time is spent with Internet-based radio services.
 Automakers put advertising into 5th Gear!
 

 Alan Batey, General Motors VP-U.S.  sales, had a big smile on his face at the  New York International Auto Show last  week.

 

GM is coming off a 7% sales gain in February, beating the industry's 4% growth, and it's got 13 new models on the way just from Chevrolet.  As a result, the nation's largest automaker will jack up ad spending in 2013 to capitalize on what Mr. Batey believes to be a pent-up hunger by consumers for new cars and trucks they couldn't or wouldn't buy during the economic recession.

 

"The average (car of truck) is now over 10 years old.  So there are a lot of vehicles coming to the end of their useful lives," Mr. Batey said. "We're seeing a really good car environment: good resale values; good access to credit; and very low rates.  It's a good time to buy a car and a good time to buy a truck."

 

He wasn't the only optimistic auto executive as the 10-day show kicked off at the Jacob Javits Center.  With the U.S. economy slowly improving, total auto sales rose 13% in 2012 -- the industry's best performance since 2006, according to John Tews of J.D. Power and Associates.  And several top automotive executives said they plan to boost advertising and spending in 2013 to take advantage of the moment.

 

"We've got a lot of launch activity.  With a lot of launch activity, you tend to have a good budget level," said James Vurpillat, global marketing director of Cadillac, who noted sales are up 32% so far this year.  At the show, Cadillac unveiled a sleeker CTS sedan that will take aim at luxury-car-rival BMW.  But Caddy's advertising focus for this year will remain on the recently launched XTS and ATS models.

 

After a big start to the year in January and February, auto sales should remain strong in March, according to a J.D. Power forecast.  Dealers are getting higher prices, too.  The average new-vehicle transaction price is $28,504, up 3% in March 2013 compared to the same month in 2012, said J.D. Power.

 

Priced considerably higher than that was the hottest car at the event: GM's 2014 Corvette Stingray.  Chevy then surprised attendees by unveiling an ultra-fast new Z/28 Camaro that GM president Mark Reuss described as a "street-legal track car."  

  
QR Codes: You are now on Life Support.

 

QR codes will soon be a thing of the past.  Invisible ink and augmented-reality apps are replacing the clunky codes.  The new technology is superior in that you don't have to take a picture of the code, which then records your contact information and sends you to a website, video or document, or sends you a text message giving a web address.  With the new apps, you just run your smartphone over the content and get the enhanced features immediately.

 

As Springwise reports, the Japanese newspaper Tokyo Shimbu has launched the AR News app, which enables kids to scan specially marked articles with smartphones to reveal more kid-friendly versions of stories.

 

Plippar is a mobile app that lets users pull information, entertainment, offers and augmented-reality 3D experiences from markers placed on newspapers, magazines, products and posters.  No clicks, no delays, no codes, says Crunchbase: just instant gratification.

 

Another new technology, Touchcode, is an invisible electronic code printed on paper, cardboard, film or labels.  When you touch your smartphone or tablet to it, tickets sing, toys come to life, or you can confirm the authenticity of a brand, just to give a few examples.  Items imprinted with Touchcode's invisible ink look no different from standard print products, until you touch them with your smartphone.

 

The QR codes did have some brilliant and successful applications, like the mobile-code campaign for an independent music store in Hong Kong that sold music by allowing users to listen to and buy the tunes of 14 bands, half of which sold out their inventory.  But more often, the codes were deployed poorly in spots where they couldn't be scanned, like billboards, or -- perhaps lamest ever -- on license plates.  Some QR codes require a proprietary scanner good only for the code, which few people are likely to want to download.  And, while many people still have no idea what a QR code is or how to use one, instructions rarely have been included.

 

What are the lessons of QR for brands using the new technologies?

 

-Make it easy for consumers to use.

-Explain how it works, in clear, concise language.

-Employ it only when it can add something unique to the user  experience.

-Make sure content or ads that contain it won't be put in places  where cellphone service is unavailable.

-Make the apps available only for situations when using them  makes sense.

 

It will be fascinating to see whether these new technologies are used both creatively and effectively.  The potential is vast.  

More Screens = More Efficient Ads

The more screens you have, the more likely you are to engage in media multitasking.  To find out what all that means for programmers and advertisers, the Time Warner Medialab conducted a series of studies of multitasking behaviors.  On the one hand, advertisers will have to work harder to get and keep people's attention as the flit from screen to screen, the studies suggested. On the other, second-screen apps that complement the TV viewing experience can heighten people's response to the advertising and programming.  The full results of the studies were shared at Adweek's Brand Genius Think Tank, in partnership with TIme Warner, April 2. 

 

 

 

Tweet of the Month.
MarketingKeys Roger Keys

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Until next month, may all of your marketing dreams and goals
come true! And - if they don't - we are here to help.

 

Sincerely,

 


ROGER KEYS
MARKETING KEYS