Society for Health Systems Newsletter
November 2013 Society for Health Systems website
Registration is open for the 26th Annual Healthcare Systems Process Improvement Conference, Feb. 21-24, 2014, in Orlando, Fla.  Review the exciting program and register by Dec. 10 to save $100!


Don't miss the opportunity to network and learn with experts and peers in the field!

Geisinger Looks at All the Pathways: Case Study in Healthcare Logistics

By Michele Stuart, MS and Alison Kulp, Efficiency Engineers

This paper and presentation at the 2013 SHS Healthcare Systems Process Improvement Conference describes efforts to optimize logistics (transportation of goods and services to and from patient care areas) in a large regional medical center. The basis of the project was the application of simulation modeling to better understand the complexity and interaction of the various logistic activities

Closure time out -- A new paradigm to reduce re-operations following CABG surgery

By Terrill Theman, M.D., Lehigh University, Master's Candidate - Healthcare Systems Engineering

In this presentation at the 2013 SHS Healthcare Systems Process Improvement Conference, Dr. Theman introduced a new intraoperative protocol ("CTO" or "Closure Time Out") to reduce intractable postoperative bleeding after CABG surgery and the need to re-operate on patients. Results from the multi-year research study show a significant reduction in re-operation rates and corresponding reduction in costs.  

Upcoming Webinar

Presented by the Healthcare Systems Process Improvement Conference 2014 - OPEN TO ALL 
Title: Success Stories from the Mayo Clinic and Wake Forest Baptist Health 

Date &Time:
Nov. 12 | 2 p.m. Eastern time

Thomas Roh, Master Health Services Analyst, Health Care Policy and Research, Mayo Clinic; Tarun Mohan Lal, part of the Internal Business Consulting group of the Mayo Clinic; and Lauren Cooper, Performance Improvement Advisor, Wake Forest Baptist Health 

Summary:  In this preview of the 2014 Healthcare Systems Process Improvement Conference, Thomas Roh and Tarun Mohan Lal explore "Discrete Event Simulation for Process Redesign/Re-engineering in Healthcare" while Lauren Cooper discusses "Delivering on the Patient Promise - reducing hospital LOS."

Is Your ED Optimized? Advanced Healthcare Network Executive Insight 

By Jody Crane, MD, MDA


Dr. Crane addresses a host of issues in this article for improving ED performance including the application of queuing theory, demand matching, and more frequent budgeting.

SHS Scholarship Fund - donate today 


Did you know that the Society for Health Systems offers one scholarship to a deserving undergraduate student each year? The student receives $1,000, registration to the Healthcare Systems Process Improvement Conference ($195), and a travel stipend of $300 to travel to the conference. The scholarship is one way SHS is ensuring the future of healthcare improvement, and raising awareness of the opportunities in the field. The scholarship is funded by volunteer donations each year. As of today, the scholarship fund has $882 in a restricted asset account at IIE. SHS needs $1,500 to offer the scholarship this year.  Donations to the scholarship fund are tax-deductible. Would you please donate to the fund today? You can donate by completing the SHS Charitable Donation form. 

SHS Scholarship - nominations due December 1st
Sponsored by Parallon Workforce Solutions

 SHS is now accepting nominations for the undergraduate scholarship.  The recipient receives $1,000, registration to the Healthcare Systems Process Improvement Conference ($195), and a travel stipend of $300 to travel to the conference. Students must be nominated by IE department heads, IIE student chapter advisors, IE faculty or by SHS board members, SHS diplomates or SHS senior members. 

The importance of communication for patient satisfaction


By Arash Salehi, Lesley Strawderman, and Laura Ruff
Department of Industrial and Systems Engineering, Human Systems Engineering Lab, Mississippi State University 


On the surface, communication appears to be a simple concept within health care. Patients talk to doctors, nurses, and staff members. Doctors explain treatment options to patients. However, many obstacles often get in the way of understandable, quality communication. In our research, we investigate the effect of communication complexity level on patients' perceived quality. The amount of communication was measured by self reports regarding the patient's visit. Read more

The Society for Health Systems (SHS) is pleased to announce the 2014 Graduate Student Paper Competition, sponsored by the Mayo Clinic Center for the Science of Health Care Delivery.  

The winning submission will receive a $1,000 cash award and $500 per team for travel expenses to present their projects at the Healthcare Systems Process Improvement Conference 2014 held Feb. 21-24, 2014, in Orlando, Fla.

The submission deadline is Nov. 30

New book: Management Engineering

A Guide to Best Practices for Industrial Engineering in Health Care  

Edited by Jean Ann Larson, past-president of the Society for Health Systems  


  One of the challenges management engineering professionals have is showcasing their skills, tools and the value proposition that they bring to the healthcare industry. This book provides an overview of the unique and invaluable role that process improvement specialists, industrial engineers and management engineers play in healthcare organizations. It describes tried-and-true approaches, tools and techniques used in leading organizations through the use of clear descriptions and detailed case studies. It is rich in practical examples so that healthcare professionals can assess how industrial engineering tools and approaches may be applied to their organization's challenges.


National Science Foundation video on industrial and systems engineering features SHS members

Ashley Benedict and Tom Rust of the New England Veterans Engineering Resource Center are featured in an information video on their application of industrial and systems engineering in healthcare. 

Online queuing theory calculator


Have you lost that disk from your college days that had a queuing theory calculator on it? There is at least one online queuing theory calculator that may meet your needs in your next queuing analysis.

Staffing an ED appropriately and efficiently, ACEP News 

Much attention is given to RN and other support staffing in the Emergency Department while neglecting to look at ED provider staffing.  This article in ACEP news gives some recommendations for provider staffing that may be the most important driver of patient throughput in your

Process Improvement Conference chairs

Please join us in congratulating ...
  • Karl Kraebber for being selected as the chair of the 2014 Healthcare Systems Process Improvement Conference. HSPIC is the practioner-focused conference organized annually by SHS.
  • Bryan A. Norman, Kevin M. Taaffe, Mustafa Ozkaynak, and Lesley Strawderman for being selected to serve as the chairs for the Health Systems track at the 2014 Industrial and Systems Engineering Research Conference (ISERC) in Montreal. ISERC is the academic side of the IIE Annual Conference.
In these leadership roles, these members will be responsible for spearheading the logistics and selecting the conference presentations. 


Click here to learn more about the 2014 conference chairs

SHS member milestones

Please join us in congratulating the following members for their continued service and membership with Society for Health Systems. These members have been completed milestone years of service to the society in the months of September and October.  
Thanks! SHS Newsletter Team
Swati Verma | Amanda Baty | Tze Chao Chiam | Avinash Konkani |
Lauren Milne
Bart Sellers, interim editor


Now recruiting SHS Newsletter volunteers!
The SHS Newsletter team is looking for volunteers to increase the quality, breadth, and depth of the monthly SHS Newsletter. Volunteers can fill many roles including identifying content, coordinating announcements from the other SHS committees, soliciting submissions, and generating original content. To find out more about volunteer opportunities, contact Bart Sellers, SHS Newsletter editor. 

SHS Social Media!


Keep up to date with the Society for Health Systems through social media!


We are available on Facebook and Twitter, plus we have a blog!

  IIE Training Center Logo



Dec 3 

Six Sigma Green Belt for Process Improvement - Los Angeles  

(Los Angeles, CA)  


Dec 4

Six Sigma Green Belt for Process Improvement  

(Norcross, GA)


Dec 4

(Norcross, GA ) 


Dec 9

    Analytics Based Enterprise Performance Management

(Norcross, GA ) 
Dec 9
Dec 10
(Norcross, GA) 
 Dec 12
   (Norcross, GA)


Dec 16

(Norcross, GA)

IIE Courses can be customized to meet your company's needs through IIE's Corporate Training Program. 
Larry Aft, P.E.
(770) 349-1130

Six Sigma Green Belt For Healthcare


This introductory course in Six Sigma gives you a thorough understanding of Six Sigma as applied to healthcare.


Register NOW!

Quick Links