Society for Health Systems Newsletter
May 2013 Society for Health Systems website

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Institute of Industrial Engineers
By Coby Durham, Joseph Daigle, and Ashley Benedict; New England Veterans Engineering Resource Center (VERC)


This presentation at the 2013 Healthcare Systems Process Improvement Conference is focused on describing a generalized strategy for improving inventory management using communication, spatial layout, and physical organization, standardization of process and inventory par levels. In healthcare settings, particularly surgery, creating or establishing this standard requires a complete system perspective of inventory.

By the Lucian Leape Institute


"Workplace safety is inextricably linked to patient safety. Unless caregivers are given the protection, respect, and support they need, they are more likely to make errors, fail to follow safe practices,and not work well in teams".


This report addresses what can be done and what is being done to improve the physical and psychological harm to healthcare employees that ultimately impacts the safety and quality of patient care. The report provides a list of strategies and supporting tactics to improve conditions impacting the health and safety of the workforce.

    It's only the BEST for the BEST, and it's only in Puerto Rico! 
Registered yet for the IIE Annual Conference and Expo 2013? Do it now! The Health Care Track in the Applied Solutions Program is one that no healthcare professional should miss!

On Monday, May 20: Topics

  • Driving Efficiency through Lean in Scheduling Advanced Radiology Exams
  • Bound for Flight: Achieving Organizational Excellence Leveraging Lean
  • Comparing Operating Room Inverntory Management Methods
  • Improve Surgical flow through a Hybrid Collaborative Model
  • Achieving Sustainable Improvement in Long-Standing Dysfunctional Healthcare Peri-operative Processes
  • Standarizing Patient Care to Improve Outcomes in Spinal Fusion Surgery 
On Wednesday, May 22: Topics
  • Layout Analysis to Select Transportation Equipment Storage Locations at a Cancer Hospital
  •  A Usability Analysis of Critical Care, Med-surg and Birthing Hospital Beds
  • Identification of Congestive Heart Failure Patients through Lean Tools
  • Optimizing Cancer Care through Collaborative Approach
  • Creating Additional Capacity by Applying Queueing Theory to Transportation Services
Register now for the conference and then click here to view times and speakers on above topics to select which ones you want to attend.
See you there!

Ph.D. candidate and IIE member wins Michigan Healthcare Excellence in Research Award and ACCE's Annual Student Paper Competition for addressing noise in critical care units.

Avinash Konkani, a PhD Candidate of Industrial and Systems Engineering of Oakland University, Rochester, Michigan was recently awarded the The Blue Cross Blue Shield of Michigan Foundation's  2013 Excellence in Research Award for Students for the published paper "Noise in hospital intensive care units-a critical review of a critical topic." Recently this article has been listed as the "most read article" by the Journal of Critical Care. Every year The BCBSM Foundation presents this award to three doctoral or medical students enrolled in Michigan Universities for published papers that represent a contribution to health policy or clinical care. He has won the third place in this competition.

Previous month Avinash Konkani has won the ACCE's Student Paper Competition Award for 2013 as a part of American College of Clinical Engineering's (ACCE's) 2013 Advocacy Awards for his published research work. According to the ACCE website, papers are judged based on seven areas: relevance, fundamentals, familiarity, application, analysis, structure of delivery and conclusion.

By Doug Fighter and George Bishop, West Monroe Partners


This presentation at the 2013 Healthcare System Process Improvement Conference addresses labor productivity in the post-acute setting. As labor rates continue to rise and represent the highest expense in the post-acute and long term care industries, providers are turning their attention to scheduling solutions that more appropriately align their workforce to patients' need. Traditional Industrial Engineering tools such as work measurement are leveraged to provide a more accurate definition of cost of care as well as staffing models that closely align labor to patient care demands.

A team of Ph.D. Candidates from the University of Buffalo Department of Industrial and Systems Engineering won $25,000 for designing the mobile app: Discharge Roadmap, which aims to reduce hospital readmission rates by ensuring that patients receive appropriate care upon being discharged. The contest, sponsored by GE Healthcare in partnership with Ochsner Health System, asked participants to develop an app that improved patient and family experiences during hospital visits. For more technical details about the app, click here.

Process modeling informing the size of waiting spaces 
By Marvina Williams, RN, Lean Black Belt, Sudhan Chinnappan, IE, MSIE, Six Sigma Green Belt, Amanda Mewborn, RN, IE, MSHS, Lean Black Belt; Perkins+Will


This article in the Perkins+Will Research Journal shows a process modeling approach to defining the size of waiting spaces in a medical office building in the southeast.

SHS wants you!

The SHS website is a fabulous resource for all things about healthcare process system improvement. It's the purple Tools and Resources button on the SHS homepage.

SHS Home Page    

Most of this content has been contributed by SHS members over the last decade with more content being added all the time. Much of the content for this knowledge library was originally submitted as features for the newsletter.

So, do you have a recent case study, analytical tool, improved method, presentation, or paper that you have prepared in your work or study? If so, please consider submitting your work to SHS Newsletter.

On-demand training course!


In a continuing effort to provide you with comprehensive training and the optimum desktop training experience, IIE brings you this  ONLINE, ON-DEMAND course:



Learn the fundamentals of patient access and flow through acute care facilities in this equivalent two-day course which is part of the Health Care Certificate Program. The course presents common patient flow challenges and explores the system dynamics affecting patient throughput across the entire enterprise. Click here to register!
Thanks! SHS Newsletter Team
Swati Verma | Amanda Baty | Tze Chao Chiam | Avinash Konkani
Bart Sellers, interim editor


Now recruiting SHS Newsletter volunteers!
The SHS Newsletter team is looking for volunteers to increase the quality, breadth, and depth of the monthly SHS Newsletter. Volunteers can fill many roles including identifying content, coordinating announcements from the other SHS committees, soliciting submissions, and generating original content. To find out more about volunteer opportunities, contact Bart Sellers, SHS Newsletter editor. 

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