Society for Health Systems Newsletter 

 October 2011                                                                    Visit the Society for Health Systems Website

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Upcoming Seminars 


Best Practices in Lean & Six Sigma Applied to Healthcare

Oct. 24

Dallas, Texas


Lean Black Belt for Healthcare 

Oct. 24-27, Dec. 5-7

Norcross, Ga.


Lean Six Sigma Green Belt for Healthcare

Oct. 31-Nov. 4

Norcross, Ga.


Lean Green Belt for Healthcare

Nov. 1-3
Kalamazoo, Mich.



Contribute to 

the Newsletter!

The SHS newsletter team is always on the lookout for new content relevant to professionals working in the healthcare improvement field. To contribute articles, interviews, book reviews, presentations, or to make staff aware of members in the news, ideas for future content, or other newsworthy content, please contact Bart Sellers.


 Onlline Black Belt



SHS blog website!


We're excited to announce that SHS has launched a new blog website:

Our posts will cover the whole range of industrial and systems engineering methodologies as they apply to healthcare systems. If there's something in particular you'd like us to write about, please add a comment here.


We hope you enjoy reading the blog, and we welcome your comments!


Doug Long - Corporate Partnership

Lessons learned from moving to Web-based surgical requests

By Philip M. Troy, Ph.D., Trixie Mairura, BSc, CAPM, Dana Porubska, BScN, Sir Mortimer B. Davis-Jewish General Hospital, McGill University and Les Entreprises Troyware, Montreal, Quebec, Canada


The authors delivered a presentation and paper at the 2011 SHS Conference providing a comprehensive case study of how the Sir Mortimer B. Davis-Jewish General Hospital in Montreal, Quebec, moved from a paper surgical request process to a web based system. The lessons learned described by the authors will be valuable for anyone undertaking a similar large scale IT change.



Transforming care at the bedside: increasing patient satisfaction through employee engagement and teamwork at Our Lady of Lourdes Medical Center, Camden, New Jersey 

By Joseph Lopez-Cepero, RN; Danielle Organ, BSIE; and Acelyn Barlaan, BSIE 

Nursing leaders at Our Lady of Lourdes Medical Center in 

Camden, New Jersey, engaged staff to improve patient and employee satisfaction and reduce staff turnover on a medical-surgical unit using the Transforming Care at the Bedside (TCAB) model developed by Robert Woods Johnson Foundation and the Institute for Healthcare Improvement. The team focused on a set of directed methodologies and conducted a number of experiments that resulted in dramatic improvement.

To read the entire paper
click here.


SHS Academic/Student Committee update 


Lauren Hess
Lauren Hess

The Academic/Student Committee, under the chair, Lauren Hess, is working to create and manage student activities and resources within SHS. We have projects that focus on student activities at the annual conference, social media resources for students interested in or already involved in healthcare, online resources for students in SHS, and enhancing year round student activities. 


Students are invited to participate in the 2012 Healthcare Systems Process Improvement Conference by presenting their work in poster format!  Students, submit your abstract now for poster presentation at the conference in Las Vegas. Deadline to submit is Nov. 30.


To learn more about the committee and how to get involved,

please view our charter and member list.


Industrial and systems engineers cure some of healthcare's ills - Watson Institute for Systems Excellence at Binghamton University


A recent feature in Binghamton's Watson Review describes ongoing healthcare improvement research at the Watson Institute for Systems Excellence (WISE). Ongoing healthcare research at WISE includes research in ED throughput and supply chain. WISE researchers collaborate with a number of hospital systems including Vitua, Mayo, and Wilson and Binghamton General Hospitals.Thirteen research assistants in the WISE program have recently been placed in healthcare organizations.  

To read the entire article
click here.



Central line infection reduction using Lean Sigma at Presbyterian Healthcare Services, Albuquerque, N.M.


A multidisciplinary group at Presbyterian Healthcare Services teamed together to meet the Joint Commission National Patient Safety Goal and to reduce the central line infection rate to less than 1 per 1000 patient days. The team used a Lean Sigma improvement methodology to identify a number of countermeasures including checklists, education, defined observer, and a standardized central line kit. Over the first six months of the project the central line infection rate was reduced to .22 infections per 1,000 patient days.

To read the presentation
click here.



SHS Annual Scholarship

Nominations and complete applications due Dec. 1 


The amount of the scholarship is $1,000. Recipients will also receive complimentary registration to the SHS Healthcare Systems Process Improvement Conference 2012 and a travel stipend.

Available to undergraduate students enrolled full-time in any school in the United States and its territories, Canada and Mexico, provided: (1) the school's industrial engineering program or equivalent is accredited by an agency or organization recognized by IIE; and (2) the student is pursuing a course of study in industrial engineering and operations research with a definite interest in the area of healthcare.

Students may not apply directly for the scholarship. They
must be nominated by IE department heads, IIE student chapter advisors, IE faculty or by SHS board members, SHS diplomates or SHS senior members. Applications must be received at IIE headquarters on or before Dec. 1.

More information and requirements


Nomination form 

If you know of a student that is interested, please encourage them to request a nomination from an eligible nominator.

Also, we would like to continue to grow the scholarship program. Please consider making a tax-deductible donation.

Click here for details. 


Call for nominations for the SHS Board of Directors


The SHS Nominating Committee is making a call for applications for two dynamic directors whose terms will begin Feb. 18, 2012. All nominees must be current, regular members of SHS. Students are not eligible.


Take advantage of this excellent opportunity to serve your society in a significant way. If not you, then perhaps someone you know is qualified to take a leadership position on the SHS Board. It is so very important to fill the outgoing positions with those that have a commitment to healthcare in our country! Participating in a leadership role for the society is a challenging, yet at the same time, very rewarding experience.


Each year, we attempt to maintain a broad distribution of Board

members with a balance between academic, industry and government representation. The position is a three-year commitment with fantastic opportunities to network and give back to the profession. The time commitment is generally three to five hours per month - about one-half of the time is during traditional business hours - with the term beginning Feb. 18, 2012.


Interested candidates should complete the top portion of the

nomination form by Oct. 31 for consideration by the Nominating Committee. Take a few minutes to consider submitting your name or that of a colleague to the SHS Nominating Committee for review.


Contact Marci Jackson, Nominating Committee Chair, if you have questions about the positions and responsibilities. Please

consider giving back to your profession through a Society leadership position. 





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SHS Member of

the Month


matt -Oct. 2011 SHS member of month 

  Matt Kopetsky  

Huron Consulting Group


Matt was active in the society as a student member and now serves on the Communication committee. He has been very involved in planning, developing and contributing content to the committee's new SHS Social Media strategy. Matt has played a key role in the launch of SHS Blogs and Blogging opportunities that will become more visible and available to members in the coming months.


Matt also works with the student committee and is an editor for the SHS Facebook page.


Matt's leadership and contributions are strengthening  the Society's presence in the Social Media world.







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Thanks! SHS Newsletter Team

Tom Best


Eric Buchanan


Junell Scheeres

Bart Sellers

Interim Editor

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LinkedIn® yet?


Click here to learn how healthcare performance improvement

professionals can join in and enjoy the advantages of the SHS

LinkedIn® Group.

Healthcare Systems Process Improvement Conference 2012


Feb. 18-21, 2012

Las Vegas, Nev.


Sponsored by the Society for Health Systems