The 5 Secrets to Handling Meeting Troublemakers
1. Harry Hijacker
Meet the Troublemaker: Harry Hijacker is the one who always seems to take over the meeting, redirecting the conversation to coincide with his personal agenda.
Skill: Redirection is key. It's important to acknowledge his comments but quickly get him, and the rest of the attendees, back on track.
Meet the Troublemaker: Drifter Donna mentally checks in and out of the meeting, often asking a question that has already been answered or commenting on a topic that doesn't relate.
Skill: She needs a little extra attention from you. Keep her engaged by asking her for input. Assigning her a task such as notetaking or timekeeping is an effective way to keep her from drifting off.
3. Double-Talker Dennis
Meet the Troublemaker: Double-Talker Dennis seems to talk over anybody who is trying to make a point, never listening.
Skill: Encourage his thoughts but make sure to respectfully ask him to allow others to finish their thoughts too. It's okay to remind Dennis to listen in case his points are addressed by others.
Meet the Troublemaker: Arrogant Andy is a classic know-it-all and seeks control of the meeting from the start.
Skill: Head off Andy before the meeting even begins. Seek his advice and validate him in the process. You can also make sure your meeting is set up in a way that allows equal time for all present to contribute. If Andy starts in, thank him for his input and make sure to ask others to weigh in by saying, "We've heard a lot from Andy today. We'd like to hear from others too."
5. Open-Ended Ophelia
Meet the Troublemaker: Open-Ended Ophelia is the facilitator who leaves the meeting open-ended, failing to make sure action items are assigned with due dates.
Skill: Hold her accountable. Make sure the meeting is closed with defined actions, responsibilities and due dates. Too often "to-do" lists are vague, leaving attendees confused on what happens next.
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