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February 13 2013
eNews #16
Refunds
Refunds are a major part of any point of sale system. TransActPOS offers many solutions when refunding items. In this week's newsletter, we are going to discuss the various refund methods briefly and some of the options available to alter the way refunds act in your particular system.
Refund by Invoice Number
If a customer has their invoice with the invoice number on it, the easiest way to perform a refund is to choose the Invoice Number option. Here, you will enter the invoice number and proceed to select the items the customer wants to return.
Refund Next Item
Once chosen, the Refund Next Item option will return the item entered after selecting this refund option. This allows for a fast refund type, but should be used in accordance to your store's policy, especially if the customer does not have an invoice.
Refunding Gifts
During the point of sale, you can flag an item as a gift. After doing so, you can enter the gift recipient if they are a customer within your system. TransActPOS offers two refund options, Gift Given To and Gift Received From, that can be used to return gifts that were purchased at your store. Selecting Gift Given To will allow you search items that were gifted to the refund customer. Selecting Gift Received From will allow you to search for the customer who gave the gift to the refund customer.
Price Credit
Some stores offer will offer a price credit on an item if the item goes on sale within a certain time period after the initial invoice. To do this, select the Price Credit option. Afterward, you need to select Invoice Number and enter the invoice number to retrieve. After the items on the invoice are pulled up, select the item(s) to enter a price credit for and click Select. Finally, enter the price credit for the item shown on the Enter Price screen.
Company Setup Options
(to reach Company Setup, go to System | Company Setup | Properties tab)

POS Information 1
  • Always return refunded item(s): Normally, when an item is refunded, you select a return reason to determine if the item is to be considered broken or if it should be returned to inventory.  With this option selected, the item's on-hand quantity will be increased every time an item is refunded.
  • Include Easy Exchange Button: This will make the Refund button in Ring Sale share the space with an Easy XChange button. Easy Exchange is a fast, easy way to instantly return an item and resell the same item to the customer. This is helpful if a customer wants the item, but the item they are returning doesn't work or is broken.
  • Refund - Automatically ask for item: This option only affects refunding on an invoice. You also must have Refund Menu - Display "Customer Invoices" checked in POS Info 4. When an invoice is being returned, the Find Item screen will appear, prompting you to scan or key the item being refunded.
POS Information 3
  • Refunds Obtain Customer ID: Depending on the option selected here, you can make the system obtain the customer when a refund is initiated. Never will not bring up the customer find screen, Always will bring the customer find screen up every time, and Charges only will only bring the customer find screen up when crediting a customer charge.
  • Automatically Price Refunds: When a customer does not have an invoice, the refund price will automatically be calculated according to their normal discounts.
  • Next Item Refund - Days for Pricing: This field is for customers without an invoice. The refund price will be set to the lowest price paid within the amount of days set in this option.
POS Information 4
  • Refund item - Present invoice list to cashier: Enabling this option will present the invoice list when using the Refund Next Item option. This list shows invoice data within a date range for the customer selected. You can also see any prior returns performed on the invoices in this list. For more information on this, click the WebHelp link above and search "Refund Next Item."
  • Refund Menu - Display 'Customer Invoices': This option enables the Customer Invoices option in the Refund Menu. Customer Invoices allows you pull items from invoices for a specific customer. You enter a start date and the system will present a list of items purchased from that date. From here, you can select a single item or multiple items to be refunded.
If you have any suggestions for future newsletters and/or feedback, please feel free to email me. Your feedback is what helps us grow and assist you as your Point of Sale software provider!

Your TransActPOS Team

Profile Systems Design Group, Inc. | 270-821-0720 | http://www.transactpos.com/
47 West North Street
Madisonville, KY 42431
  
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