On February 26, 2015 the United Way of Central Alberta launched the new 211 phone service for Red Deer, made possible through the generous support of The City of
Red Deer.

211 online helps Central Alberta residents navigate the complex array of community, social, government and health services in order to find the specific support they need. The phone service is an important addition to the online presence because it gives people in Red Deer 24/7 multilingual access, not only to in-depth information about programs and agencies, but also to the kind of human support that only a friendly voice on the other end of the line can provide. This is especially important in times of emergency or crisis. 

Hopefully the City of Red Deer's example will inspire other Central Alberta municipalities to add their support so that all Central Albertans have equal access to 211 services.