BIA Logo Brooker Insurance Agency's
Brooker Bulletin 

Timely Tips and Information to "Insure" A Good Life 
 
Volume 5
March, 2015

In This Issue
Brooker Insurance Agency
bldg
Your Trusted Local
Independent Insurance Agency
Since 1938


10749 Pearl Road 
Strongsville, OH 44136 
440-238-5454 
800-722-0055 
How to Survive
Pothole Ravaged Roads
 
The brutal winter has wreaked havoc on our roads, creating hazardous driving conditions in many places.  Here are some tips on how to survive "pothole season":

1.  Slow down and pay close attention to the road conditions.  Don't be fooled, thinking that some potholes are small.  Potholes filled with water are likely deeper than they look.  Allow a little more distance between your car and the car in front of you.  This will give you more time to react to potholes up ahead.
2.  Avoiding potholes is obviously the best, but if impact is inevitable, try to at least partly slow down before entering. Driving straight into a pothole exposes your tire to less damage than if your wheel is turned. 
Try not to swerve!  This is dangerous for you and the other vehicles on the road, and may cause more damage to your tires.
3.  Be diligent after a pothole encounter - any shake or shimmy can mean something was damaged.  If you suspect damage, have your vehicle checked by your mechanic as soon as possible.
4.  Keep your tires inflated to the recommended tire pressure.  Under or over inflated tires can affect a tire's or wheel's resistance to damage from potholes.

Should the worst happen and you experience damage to your vehicle from hitting a pothole, check with your insurance agent to see if your auto insurance will cover the damage.

Safe driving!

Think Spring
Happy Spring!  We hope you will enjoy this edition of the Brooker Bulletin, which is distributed quarterly and contains useful tips and helpful information for you and your family.
Meet Our Staff  BIA Logo
 Commercial/Business Insurance Department

In this edition of  The Brooker Bulletin, we're showcasing the members of our Commercial/
Business Insurance Department. 

Our commercial/business insurance department is staffed with some of the finest, most-talented insurance professionals in the industry.  Our hard working commercial lines team is committed to helping our business and commercial customers protect their enterprises from the risks and potential threats encountered by their businesses each and every day.  Knowledgeable, dedicated, and thorough are just a few of the words that describe the outstanding members of our team.  Here's a brief introduction to the members of our Commercial Lines Department:

Mal Brooker, Jr. - President
The grandson of our founder, Mal has amassed nearly 30 years of insurance experience, having learned the intricacies of the insurance business from the ground up under the tutelage of his father and grandfather.  In the years since Mal assumed the position of President, the agency has experienced tremendous growth.  Mal's business acumen and his steadfast dedication to the agency's philosophy of providing excellent customer care are some of the reasons many of our customers have remained with our agency for many years.

Cheryl Bruyere - Commercial Account Executive
  Cheryl is an extremely talented insurance executive who has been helping her customers protect their business interests for more than 25 years.   Cheryl's customers have come to rely on her expertise and experience to ensure that their businesses are matched with the best available insurance protections and coverages.  Cheryl's high energy and winning personality are just a few of the reasons her customers enjoy working with her and have remained customers of hers for many years.

Patty Roddy - Commercial Account Executive
Patty works closely with her customers to know and   understand their business.  She is skilled in tailoring insurance packages to include the necessary coverages to provide protection from loss that could threaten the livelihood of the business. Patty believes in developing strong partnerships with her customers, and works diligently on their behalf.  Patty takes great pride in delivering top-notch customer care.

Torri Barth - Commercial Marketing Manager

Torri is a recent addition to the Commercial Lines   Department, but by no means is she a newcomer to the commercial insurance business.  Torri has more than 13 years of experience in commercial insurance.  As Brooker Insurance's Commercial Marketing Manager, Torri is responsible for marketing our commercial lines for new business and at renewals for existing customers.   Torri has been working closely with Shari Alexander for the past few months to ensure a smooth transition upon Shari's retirement in April (see article below).

Connie McGinnis - Commercial Account Manager
Connie's customers will agree that when you want   something done and done right, Connie is the person to call.  Connie has all of the qualities that you'd hope to find in a customer service professional - experienced, thorough, organized, responsive and friendly.  Connie works very hard to ensure that her customers needs are met promptly and efficiently.  

Evelyn Grau - Commercial Account Manager
Evelyn is one of the hardest working customer service professionals you'll ever encounter.  Evelyn's dedication to providing excellent service to her commercial customers is second to none.  Proficient, responsive, diligent and friendly...are just a few of the ways to describe Evelyn.  She is always ready to assist her customers with their questions, concerns and requests.

Melissa Stofey - Small Business Specialist
Melissa works closely with our small business customers and strives to provide excellent service.  Melissa is always willing to go the extra mile for the benefit of her customers. Her enthusiasm and outgoing personality, and her diligence and persistence are just a few of the reasons why Melissa is such a great asset to our agency and to her customers.
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If you are interested in speaking with a member of our  Commercial Lines Department about insuring your business, please call Brooker Insurance Agency at (440) 238-5454.

In the next quarterly issue of the
Brooker Bulletin,
we'll spotlight the members of our transportation division,
Brooker Transportation Agency.
Stay tuned!
Wishing A Very 
Happy Retirement 
To Our Dear Friend
And Valued Co-Worker
Shari Alexander 

Shari Alexander, Brooker Insurance Agency's Commercial Marketing Manager for the past 8 years, is retiring at the end of this month.  Shari has been an invaluable member of our commercial insurance team.  Shari's greatest talent has been her ability to forge strong relationships with her customers and our insurance carriers.  Quick with a smile, talented, and hard working, Shari will be missed by all after her retirement.  During the past few months, Shari has been working closely with Torri Barth, (who will assume Shari's Marketing Manager position) to ensure a smooth transition upon her retirement.   We offer our sincere thanks to Shari for her many years of service to Brooker Insurance Agency.

In her retirement, Shari is looking forward to spending more time with her grandchildren as well as doing lots of traveling.  We wish you a very long and happy retirement Shari!