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This Friday is
Support Dark Day!
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Our support team will be having a "Dark Day" on Friday, October 14th.
What does this mean?
As you may know, Avionté is heading into our busy season with 4th quarter-end, year-end, and ACA filings approaching. To prepare for this time, we will be pulling additional resources to assist with answering your phone calls so support can stay focused, with limited interruptions, on working down our existing backlog of open support items.
Overall, when working with support during our "Dark Day" we do need your help. If/when something is business critical only, please call our support line and speak with an agent. If/when something is not business critical, please leverage the support center Knowledge Base. If you are unable to address your issue or inquiry through the Knowledge Base, feel free to create a ticket and it will be addressed through our FIFO queue. Thank you! We very much appreciate your continued business and partnership. Please let us know if you have any questions or concerns.
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IMPORTANT NOTICE: Windows 10 Users
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A bug with Microsoft Remote Desktop Gateway was introduced by Microsoft in the Anniversary update for Windows 10 and it appears to only affect the 32-bit version of Windows.
The connecting user will see the following error message: "Your computer can't connect to the Remote Desktop Gateway server. Contact your network administrator for assistance."
Microsoft has not yet released a fix for this issue. To work around the issue, login to Avionté by launching Remote Desktop Connection and entering the following address:
<company code>.aviontego.com
For example, if your Company Code is 'xyz', then you would use the following address to connect:
xyz.aviontego.com
If you don't know your Company Code, please reach out to your Client Manager for assistance.
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ACA: Setup and Tracking 
This webinar is an in-depth training on setting up your Avionté system for ACA features and tracking eligibility and offers of coverage ongoing. This webinar will be useful to any and all clients using Avionte's ACA Tracking. You are welcome to log in at the 45 minute break if you are only in need of the tracking portion of the webinar.
Tuesday, Oct 11, 1pm - 3pm Central
FREE
Tuesday, Nov 8, 1pm - 3pm Central
FREE
RegisterACA: End of Year Preparation and Reporting
This webinar covers Phase 2 of the ACA process. We will discuss setting up end of year properties to complete reporting and explain how Avionté logic pulls data into 1094-C and 1095-C reports.
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Thursday, Oct 13, 1pm - 3pm Central
FREE
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Thursday, Nov 10, 1pm - 3pm Central
FREE
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The webinars are free, but registration is required.
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We will be attending this year's Staffing World in San Diego, which is now only two weeks away!
Come visit many of the Avionté team members, including CEO, John Long, our VP of Client Services, Brigid Isenmann and VP of Product Management, Jami Timmons.
We hope you'll come by to meet our team and learn all that's new with Avionté Software! Plus, get a surprise glimpse into the Avionté office. It's all happening at booths 1212 and 1213.
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Searching Articles within the Knowledge base
Most Avionte users have been introduced to our fabulous Knowledge base over the past year. If you haven't, you may want to view this recorded webinar and see some of what you've been missing.
At the Support Center Home screen you can type a keyword or select from a number of Categories to begin your search for helpful Knowledge base articles.  Select the article that looks most promising.Once you have selected an article, especially an article with a lot of content, you can perform a search within the article by selecting Ctrl F from your keyboard. This brings up an additional search function enabling you to search within the open article. Type a keyword and press Enter. If the keyword exists within the article it will be highlighted for you. Use the up and down arrows next to your keyword field to move between the uses of the keyword.
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Web Time AQ
The web Time AQ lists time entered by employees online and rejection reasons when applicable.
Parameters Branch (Transaction), Start Date (Weekend Date), End Date (Weekend Date), Customer Name, Assignment ID Results Fields Staffing Company, Branch Name, Employee ID, Employee Name, Customer Name, Department Name, Submitted Date, Submitted Time, Approved Date, Approved Time, Approved By, Imported Date, Rejected By, Rejected Date, Week End Date, Transaction Type, Assignment ID, Date Worked, Day Label, Start Time, Break In, Break Out, End Time, Date Time Entered, Bill Unit, Pay Unit, Time Entry Batch ID, Rejection Reason 1, Rejection Reason 2, Rejection Reason 3 Who would use this report? Front Office, Back Office Why is this report so awesome? This report is a great resource for cross checking an employee's entered time.
If you have not been following the Standard AQs article in the Knowledge Base, please note that a very helpful update has been made to this AQ. Rejection reasons 1, 2 and 3 are now listed in the Web Time AQ!
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Follow our Standard Reports and Standard AQs
If you would like to stay up-to-date with all standard reporting changes, follow our Standard Reports and Standard Advanced Queries articles in the Avionté Knowledge Base! You will get an email when the manuals are updated with new reports, new parameters, and fields that will allow you to get the most out your standard reporting.
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Don't miss our Fall Webinar Series!
The following FREE webinars are each offered three times during the 4th quarter. Click the Register link, when the registration page loads select one of the listed dates from the drop down menu.
Report Tools & Exporting AQs
We will discuss using the report tools  in Avionté as well as when and why you should export your AQ.
Agencies and Deduction Authority
Learn more about the Agencies sections in Avionté and how to cut checks to your deduction authorities within the core application.
Recruiter Module
This webinar will focus on the new Recruiter Module which is part of the AERO platform. We will cover how the
Recruiter Module functions as well as
how it interacts with the core application.
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Contact your Client Manager for more details 
Do you have new hires or employees that need a refresher? If so, then you should check out our new freshman year course catalog! The courses cover basic Avionté functionality, getting employees better prepared for day to day responsibilities.
Courses usually begin the 3rd Tuesday of each month. Click the Register link to view exact dates (and scheduled time for your time zone) for each course offered. The course schedule shown is listed in Central time. Prices listed are per student.
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AVIONTE 101: Intro to Avionté
Tuesday, 10:00 AM - 12:00 PM
REQUIRED - all new users must take this course prior to any other courses
Course Includes:
- Start Page
- Knowledge Base/Terminology
- Calendar/Tasks
- Basic Search
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AVIONTE 102: Advanced Avionté
Friday, 3:00 PM - 4:00 PM
This course is combined with 101 after October
Courses Includes:
- Email Profile Set-up
- Email Templates
- Mass Mail Setup
- Mass Mail (Template)Schedule
- Favorites
1 hour $50
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FRONT OFFICE 101: Customer & Contacts
Tuesday, 1:00 PM - 3:00 PM
Course Includes:
- Sales Workflow
- Customer Entry/Onboarding
- Sales CRM
- Contacts
2 hours $75
Register
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FRONT OFFICE 103: Applicant & Employee
Wednesday, 10:00 AM - 12:00 PM
Course Includes:
- Applicant Portal
- Applicant/New Hire Workflow
- Employee Record Maintenance
- Status, Address, Documents, etc.
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FRONT OFFICE 102: Order -Temp & Direct Hire
Tuesday, 3:00 PM - 4:30 PM
Course Includes:
- Order Options (Customer)
- New Temp Order
- Temp Order Details
- New DH Order
- DH Order Details
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FRONT OFFICE 104: Candidate Management, Assignment & Roster
Wednesday, 12:00 PM - 1:00 PM
New User Prerequisite: FRONT OFFICE 102
- Order Review (skills)
- Auto-Match
- Candidate Management/Assignment
- Roster
1 hour $75
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SAVE when you purchase the complete Front Office Package!
Front Office Freshman Curriculum $250 |
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BACK OFFICE 101: Time Entry
Wednesday, 2:00 PM - 4:00 PM
Course Includes:- Time Entry Batches (Process Steps)
- Sheet View
- Card View
- Adding Transactions
- Reviewing Errors/DRMs
2 hours $75 | BACK OFFICE 102: Payroll & Paycheck Corrections
Thursday, 10:00 AM - 12:00 PM
New User Prerequisite:
BACK OFFICE 101
Course Includes:
- Payroll Process Steps
- Errors & Corrections
- Other Payroll Run Types
2 hours $75 | BACK OFFICE 103: Invoice & Invoice Corrections, AR
Thursday, 1:00 PM - 2:00 PM
New User Prerequisite: BACK OFFICE 101 Course Includes:- Invoice Process Steps
- Invoice Corrections
- Accounts Receivable
1 hour $75
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SAVE when you purchase the complete Back Office Package!
Back Office Freshman Curriculum $200 |
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REPORTS & ADVANCED SEARCH 101
Thursday, 2:00 PM - 3:00 PM
Course Includes:
- Reports vs. AQ's
- Staffing Action Report vs. Staffing Action AQ
- Front Office Reports & AQ's:
- Active Assignment
- Accrued Hours Report & AQ
- Revenue Opportunity AQ
- Follow Up Report
- Back Office Reports/AQs
- Check Register & Invoice Register
- Processed Transaction AQ
- AR Aging
- Gross Profit
1 hour $50
| WC & UNEMPLOYMENT 101
Thursday, 3:00 PM - 3:30 PM
.5 hours $50
Register
ADMIN 101
Friday, 10:00 AM - 2:00 PM
Course Includes:
- Weekly Process
- ACH
- Admin tools
4 hours $150
PORTALS 101 Monday, 2:00 PM - 4:00 PM Moving to Friday, 2:00 - 4:00 PM after October Course Includes:
- Applicant, Employee & Customer Portals
- Admin Portal
2 hours $50
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SAVE more when you purchase all courses!
Entire Freshman Curriculum $600 |
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