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We will be attending this year's Staffing World in San Diego, which is now less than one month away!
Come visit many of the Avionté team members, including CEO, John Long, our VP of Client Services, Brigid Isenmann and VP of Product Management, Jami Timmons.
We hope you'll come by to meet our team and learn all that's new with Avionté Software! Plus, get a surprise glimpse into the Avionté office. It's all happening at booths 1212 and 1213.
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Due to the overwhelming number of registrants and attendees we are offering this webinar again! If you missed this webinar last week, please plan to attend this Thursday.
Our goal is to actively improve overall response time and decrease phone wait time when you call Avionté support. As we continue to work to improve our overall customer experience, please help us help you by learning more about how we can set each other up for success!
This FREE webinar will showcase how to get the most out of our Knowledge Base, review when to call Technical Support directly, how to leverage your Client Manager to get your priorities expedited, how to create tickets that will reduce back & forth and what you can expect from our teams.
It's so important we have a mutual understanding of these best practices, we will be rewarding all participants with a chance to win several awesome prizes including an Amazon Echo, Yeti mug and $50 Visa gift cards. Attendance is limited so register early and increase your chances to win!
Contact your Client Manager with any additional questions!
September 29, 2016
1-2 PM Central
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| Let us know how we're doing |
To ensure that your experience with Avionté is the best it can be, we are implementing a customer satisfaction survey through the Avionté Support Center. When a ticket has been closed for 24 hours, either by you or Avionté, a one question survey will be emailed to you - giving you the opportunity to tell us whether or not you were satisfied with your service.
- A survey is sent to the requester of every Support Center ticket 24 hours after closing.
- The survey simply asks you to answer either, "Good, I'm satisfied" or "Bad, I'm unsatisfied" and provide a free text comment if you wish.
- If "Bad, I'm unsatisfied" is selected, you will be asked to select one of the following reasons so that we can capture more detail.
- The ticket was not resolved
- The ticket took too long to resolve
- The agent took too long to respond
- The agent's knowledge is unsatisfactory
- The agent's professionalism is unsatisfactory
The Survey looks something like this:
Hello Jane Doe,
Please help us understand if our service is meeting your needs. This survey has only one quick question, with two possible answers. Please take a moment to answer by clicking either link below:
Here's a reminder of what your ticket was about:
Ticket comments are included here.
Ticket comments are included here.
Ticket comments are included here.
Good, I'm Satisfied Bad, I'm unsatisfied
Redirected to free text option and/or reason for choosing unsatisfied. |
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Don't miss this opportunity to meet  some of the Avionté team and get
FREE training face-to-face!
Pleasanton, California
September 27, 2016
Anaheim, California
September 29, 2016
Who should attend the Roadshow: Anyone within your organization who uses Avionté and wants to learn more! We encourage you to send as many team members as you can spare. Space is limited, so register early!
What to expect: Click HERE for a tentative roadshow agenda*. Sessions will begin around 8 am and wrap up around 4 pm. Lunch will be provided.
*Agenda is subject to change
Registration is free, but required. For more details and to register, please click the link for the roadshow you are interested in attending.
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Year End Checklist
Plan ahead to avoid some of the challenges that come with year-end. If you need assistance with any of the following tasks, search the Avionté Knowledge Base, we've added additional content around year end, or create a Support Center ticket.
FUTA Tax
According to ADP the federal government has made changes in 2016 regarding your FUTA tax. Currently, if you did business in OH or CT, you were charged an additional tax for FUTA. As it stands currently, both states have paid off this debt and will not have to pay that additional tax anymore. This may change if the State has to borrow from the federal government again. See attached.
SUI Rates
Review and update your 2017 SUI rates and start/end dates. Because you have the ability to create end dates for the previous data and start dates for the new data there is no need to wait. You can get the SUI updates added as soon as the new data becomes available!
- Navigate to Admin Tools > Tax tab > Tax Rate.
- Select the Add New button. Best Practice is creating a new tax rate, this keeps your previous data intact, so that it can be filtered later. Title the tax and add a start and end date. Update the end date of the earlier entry if necessary.
- Select the Save button to save your new entry.
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Taxes Summary Lite
The Taxes Summary Lite report provides a brief tax summary by branch.
Parameters Branch, Date Type (Check Date, Accounting Period Date), Start Date, End Date, Show Local Taxes (True, False) Results Fields Tax Name, Gross Wages, Subject Wages, Taxable Wages, Tax Amount. Summary: Federal Income Tax, FICA EE, FICA ER, FUTA ER, MED EE, MED ER, GA WH, GA SUI ER, GA Administrative Assessment-SUI, Total Taxes, Total Gross Wages Who should use this report? Back Office personnel
Why is this report so awesome? This report makes it easy to get tax due amounts in a summary form and helps to cross check billing totals.
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Follow our Standard Reports and Standard AQs
If you would like to stay up-to-date with all standard reporting changes, follow our Standard Reports and Standard Advanced Queries articles in the Avionté Knowledge Base! You will get an email when the manuals are updated with new reports, new parameters, and fields that will allow you to get the most out your standard reporting.
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We are offering additional opportunities for help in getting ACA ready. ACA: Setup and TrackingThis webinar is an in-depth training on setting up your Avionté system for ACA features and tracking eligibility and offers of coverage ongoing. This webinar will be useful to any and all clients using Avionte's ACA Tracking. You are welcome to log in at the 45 minute break if you are only in need of the tracking portion of the webinar. |
Tuesday, Oct 11, 1pm - 3pm Central
FREE
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Tuesday, Nov 8, 1pm - 3pm Central
FREE
Register
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ACA: End of Year Preparation and Reporting This webinar covers Phase 2 of the ACA process. We will discuss setting up end of year properties to complete reporting and explain how Avionté logic pulls data into 1094-C and 1095-C reports. |
Thursday, Oct 13, 1pm - 3pm Central
FREE
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Thursday, Nov 10, 1pm - 3pm Central
FREE
Register |
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Our Fall Webinar Series will be starting soon
Watch for more details about the upcoming Fall Webinars. They will be informative and FREE!
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Contact your Client Manager for more details 
Do you have new hires or employees that need a refresher? If so, then you should check out our new freshman year course catalog! The courses cover basic Avionté functionality, getting employees better prepared for day to day responsibilities.
Courses usually begin the 3rd Tuesday of each month. Click the Register link to view exact dates (and scheduled time for your time zone) for each course offered. The course schedule shown is listed in Central time. Prices listed are per student.
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AVIONTE 101: Intro to Avionté
Tuesday, 10:00 AM - 12:00 PM (CDT)
REQUIRED - all new users must take this course prior to any other courses
Course Includes:
- Start Page
- Knowledge Base/Terminology
- Calendar/Tasks
- Basic Search
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AVIONTE 102: Advanced Avionté
Friday, 3:00 PM - 4:00 PM (CDT)
Courses Includes:
- Email Profile Set-up
- Email Templates
- Mass Mail Setup
- Mass Mail (Template)Schedule
- Favorites
1 hour $50
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FRONT OFFICE 101: Customer & Contacts
Tuesday, 1:00 PM - 3:00 PM (CDT)
Course Includes:
- Sales Workflow
- Customer Entry/Onboarding
- Sales CRM
- Contacts
2 hours $75
Register
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FRONT OFFICE 103: Applicant & Employee
Wednesday, 10:00 AM - 12:00 PM
Course Includes:
- Applicant Portal
- Applicant/New Hire Workflow
- Employee Record Maintenance
- Status, Address, Documents, etc.
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FRONT OFFICE 102: Order -Temp & Direct Hire
Tuesday, 3:00 PM - 4:30 PM (CDT)
Course Includes:
- Order Options (Customer)
- New Temp Order
- Temp Order Details
- New DH Order
- DH Order Details
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FRONT OFFICE 104: Candidate Management, Assignment & Roster
Wednesday, 12:00 PM - 1:00 PM (CDT)
New User Prerequisite: FRONT OFFICE 102
- Order Review (skills)
- Auto-Match
- Candidate Management/Assignment
- Roster
1 hour $75
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SAVE when you purchase the complete package!
Front Office Freshman Curriculum $250 |
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BACK OFFICE 101: Time Entry
Wednesday, 2:00 PM - 4:00 PM
Course Includes:- Time Entry Batches (Process Steps)
- Sheet View
- Card View
- Adding Transactions
- Reviewing Errors/DRMs
2 hours $75 | BACK OFFICE 102: Payroll & Paycheck Corrections
Thursday, 10:00 AM - 12:00 PM
New User Prerequisite:
BACK OFFICE 101
Course Includes:
- Payroll Process Steps
- Errors & Corrections
- Other Payroll Run Types
2 hours $75 | BACK OFFICE 103: Invoice & Invoice Corrections, AR
Thursday, 1:00 PM - 2:00 PM
New User Prerequisite: BACK OFFICE 101 Course Includes:- Invoice Process Steps
- Invoice Corrections
- Accounts Receivable
1 hour $75
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SAVE when you purchase the complete package!
Back Office Freshman Curriculum $200 |
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REPORTS & ADVANCED SEARCH 101
Thursday, 2:00 PM - 3:00 PM
Course Includes:
- Reports vs. AQ's
- Staffing Action Report vs. Staffing Action AQ
- Front Office Reports & AQ's:
- Active Assignment
- Accrued Hours Report & AQ
- Revenue Opportunity AQ
- Follow Up Report
- Back Office Reports/AQs
- Check Register & Invoice Register
- Processed Transaction AQ
- AR Aging
- Gross Profit
1 hour $50
| WC & UNEMPLOYMENT 101
Thursday, 3:00 PM - 3:30 PM
.5 hours $50
Register
ADMIN 101
Friday, 10:00 AM - 2:00 PM
Course Includes:
- Weekly Process
- ACH
- Admin tools
4 hours $150
PORTALS 101 Monday, 2:00 PM - 4:00 PM Course Includes:
- Applicant, Employee & Customer Portals
- Admin Portal
2 hours $50
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SAVE more when you purchase all courses!
Entire Freshman Curriculum $600 |
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New 16.1 Release
Video Preview of version 14.2
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Webinar Resources
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