As a reminder, our support team will be taking business critical only items (Thursday and Friday), December 3rd and 4th.
These days will be focused with limited interruption on working down our existing backlog of open support items. Overall, when working with support we do need your help. If/when something is business critical in addition to logging a ticket through the support center, please call our support line and speak with an agent. In business critical situations, they can help you log the ticket as well if you'd prefer just the call.
If/when something is not business critical, please leverage the support center. This visibility and tracking is important to the success of the support team. We want to hold ourselves accountable, and the tracking is key. As part of this process, please leverage your Client Manager to help us understand your priorities. They are your voice within Avionté so if you're not seeing results please loop them in so they can leverage the teams accordingly on your behalf.
Thank you in advance for holding any non-business critical items Thursday and Friday. Our support team will resume regular business operations beginning (correction) Monday, December 7th. Our team is working aggressively to get our backlog resolved and ensure that all open items have received proper attention.
We very much appreciate your continued business and partnership. Please let me know if you have any questions or concerns.
Our support team will resume regular business operations beginning Monday, December 7th
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