TIP OF THE WEEK


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November 2, 2015
The Upgraded Avionté
Knowledge Base is Live!
More than 1400 technical documents have been analyzed, edited, and integrated into the Avionté Support Center.

Avionté's technical documentation has been updated for accuracy, consistency, and style. More than 1400 articles - including process walkthroughs, FAQs, and configuration guides - make up a Knowledge Base that is easily accessed through the Avionté Support Center.

The new Knowledge Base offers intuitive search and browse functionality, practical elements highlighting related and recently viewed articles, and an efficient auto-suggest feature that recommends content as words are entered into support ticket fields.

Visit the 
Avionté Knowledge Base Features page for details about the site. 
Halloween Costume Winners!
Most Creative
The Vision Companies
Oreo Cookie and Milk
Most Outrageous
Personnel Resources
"Farmers Only" online dater
and the Hangover Dude
Best Celeb or Public Figure Representation
Furst Staffing
The Ghost Busters
Best Group Photo
L.K. Jordan - San Antonio
Fast Food Folk
Avionté Bootcamp
Need additional training for your team?  
Do you have new hires that you would like to receive training on Avionté? We are excited to announce that we are now offering a monthly Avionté Training Bootcamp; the training is held the second week of each month. 

The sessions will cover basic Avionté functionality, getting your employees better prepared for their day to day responsibilities. Contact your Client Manager for details!

Bootcamp Pricing per Avionté Client:
Front Office: $650
Back Office: $500
Admin Tools: $350
Full Portals: $200

Sign Up for Bootcamp! Classes are available September 2015 thru March, 2016.
Classes usually begin the 2nd Wednesday of each month, click the link for exact dates.
Tip of the Week
The Upgraded Avionté Knowledge Base is Live!
The Knowledge Base can be used in 3 ways; Browse, Search, and Answer Suggestion.

 

Browse
Knowledge Base content is organized into three hierarchical levels - Categories, Sections, and Articles. Content can be browsed using the menu functionality.
  1. Select a Category. The category is the top-most level of content.
  2. Sections under this category are listed.
  3. Expand a section to drill down further.
  4. Any article listed in the section can be viewed by selecting the link.
  5. Click the Additional Articles link to access the complete list of articles in the section. 
Search
Search the Knowledge Base for documentation articles.
  1. Use the Search field to enter a keyword. The Search Results page loads.
  2. The total number of articles containing the entered search terms is listed.
  3. Articles are listed by title.
  4. The most recent author of the article is included.
  5. The navigation path is clickable and shows the location of the article.
  6. The first sentence of the article is listed as the summary
  7. Click a page number to view additional articles. 
Answer Suggestion
Last but definitely not least... When entering a Support Center ticket, be sure to check the Answer Suggestion area!
  1. Begin submitting a ticket as you normally would.
  2. Documentation articles are suggested on the right-hand side of the form based on keywords entered into the Subject field.
  3. Click on one of the suggestions to view that help article.
Rate the articles and submit your comments and suggestions to the Avionté Technical Writers in order to help them continually improve the Knowledge Base. 

Visit the Avionté Knowledge Base Features page for additional details about the site.