TIP OF THE WEEK


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SEPTEMBER 26, 2014
Meet the Blue Team

Now, this is a story all about how

Our lives got flipped-turned upside down

And we'd like to take a minute

Just sit right there

We'd like to tell how we became the best team in Customer Care 

 

In Eagan, Minnesota worked and played

Doug joined Avionte and SQL-ed 

all of his days

Coding and logic, creating the tool

And playing some ping-pong acting all cool

When a couple of tech guys 

were up to some good

Started making stored procedures 

in the neighborhood

Zach got one little invoice and all was true

And they said, you're workin' on the Blue team with Cory, Rob and Tou

  

They whistled for a cube and all became clear

The Blue team got a few new gals to cheer

Vanessa and Mariya pulled up a chair

But they thought, "Nah, We need another girl 

to add flair..."

 

They pulled up to the office about 7 or 8

And yelled to the manager, 

"Yo homes we need another!"

They looked at the roster

And Vickie was there

To sit in her place as the new Blue Team heir

 

"Fresh Prince Of Bel-Air (Theme Song)" - rewrite 

 

Pictured from left to right, Back Row: Cory, Doug, Front Row: Zach, Mariya, Vickie, Vanessa and Tou. Not pictured: Rob
Uploading Documents to Portals - Known Issue
We have learned of an issue with the latest release of Chrome
The latest release of Chrome, version 37.0.2062.103, deprecated a dialog method that affects the ability to upload documents in the applicant and employee portals.  We are working to remedy this situation for versions 13.2 and 14.1 at this time. 

In the meantime, Internet Explorer (IE), Firefox, Safari and earlier versions of Chrome are still working correctly and can be used in lieu of the latest version of Chrome.
Online University Maintenance
Absorb LMS Scheduled Maintenance
Tuesday, September 30th from 12:00AM-6:00AM MDT
The maintenance is not expected to take the full 6 hours, but it will start and finish within this window.

ACA Process Training - Part 2

Attend this FREE 2-Part Series!
Learn about the proper setup and on-going employee management, tracking and reporting during this second of two ACA process webinars.

We are offering four opportunities to attend part two of this series. Register by clicking one of the date/time links below:

Once registered you will receive a confirmation email that includes the information needed to join the Webinar.
Avionté Open Forum
Please join our best in class Consulting team at the Open Forum
The forum is a place you can come to ask questions and get real-time answers about specific Avionté functionality, release information, best practices, workflow or anything else that comes to mind.

It is a free form discussion with real-time demonstration in the core application and web portals.


Once registered you will receive a confirmation email that includes the information needed to join the Webinar.
Tip of the Week
What is the best way to see Referral Information?
A Referral Source Advanced Query (AQ) is the best way to see your referral information. The AQ can be run for either Employee or Customer. 
  1. To run an AQ select Reports from the Avionte core application main tree.
  2. Select the Advanced Query category.
  3. From the list of titles, choose Referral Source.
  4. Select your query values and click the Run Query button.
Remember, your AQ is only as good as the data collected.
When running the AQ for Customer referrals the referral information is pulled from the Lead Info section in the Customer > Sales & Service screen. When running the AQ for Employee referrals the data is pulled from the Referral Source in the Employee > Extra screen.

Collect Referral Data from Employees
If you are not currently collecting the Employee referral information, you will need to perform some setup steps to begin gathering the data. 
  1. Select Employee from the main tree and Extra from the sub tree.
  2. In the Label section select Referral Source from the drop down.

    The Extra category can also be used when applicants are on-boarded manually.
  3. Login to your admin portal
  4. Select Interview from the Menu bar.
     
  5. Add a question about referrals to the Interview section of your applicant portal.
     
  6. Set the related Config Choice to EmployeeExtra|Referral Source. The question will capture referral information which flows to the Extra category. 

The AQ will show both those on assignment and those in applicant status.