| The Patient Portal is a Value Added Service |
A Robust Patient Portal Is Ideal for Primary Care and My Patients
Last year my patients were witness to the painful transition from one health record system to another. For those of you that felt the difficulties of this transition first hand, I'd like to thank you for being patient with me and my staff as we learned the new workflow. The new system is called AthenaHealth. There were several reasons we chose AthenaHealth, but perhaps the biggest was its unparalleled
patient portal.
A patient portal is a way for patients to access a medical office using a secure webpage on their computer or phone. Many of you are presently using this tool to receive news of your recent test results, to book and confirm appointments, and to view email messages that I or my staff may send. The portal also has an education and search function so patients can read about diseases or health topics. If you presently don't have access to your personal patient portal and want to get started accessing your chart/health record simply follow this link to start a portal account.
Medicare and Federal regulations are requiring all physician specialties to provide patients with patient portals. If you see specialists, you may be invited to join several portals which may become confusing and difficult to manage. If the amount of portals you're invited to join becomes unmanageable, I urge you to focus using your primary care physician's portal.
A primary care physician is the best access point for a patient to monitor and update their health information. The reason for this is primary care physicians provide most of a patients care. A good primary care physician will be receiving reports directly from all of the specialists that a patient may see. For example, on my portal, you can access records that have been sent to our office from specialists. Think of the IMLWP portal as the go-to place to view your whole healthcare summary.
This year I plan to use AthenaHealth and the portal to find patients with specific health issues who may be past due for services. Examples that come to mind include: vaccines, annual Wellness visits for Medicare clients, medication recall concerns, and certain disease management issues. These report features and the patient portal will help me and my staff make sure everyone is meeting their health goals.
Other uses of the portal that can make things more efficient and convenient include:
- Making a non-urgent appointment
- Changing an appointment
- Requesting an appointment
- Updating your chart to clarify a record error or missing information
- Reporting a consultants medication change or recommendation
- Using the education module to learn about your problems or to reinforce recommendations made at the office
- To inform me or my staff of a nonurgent piece of information
- Uploading forms from the office- I plan to have our standard forms placed into digital formats that allow onscreen completion and digital signatures
- Paying a bill balance
- Uploading a nice photo of yourself for me and my staff to have on your chart
My next article will discuss another trend of the future that is now available to my patients- sharing health data from internet connected devices (blood pressure cuffs, scales, activity trackers, etc.) with your doctor. As this project unfolds and matures I will be working towards a way to link this function more seamlessly through the patient portal access point.
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