Better Business Bureau Serving Eastern Michigan and the Upper Peninsula Newsletter
October 2012 


October is here and with it is some of the best weather and gorgeous scenery that Michigan has to offer. October is also Cyber Security Awareness month - something we hope our constituents all take seriously. Please read about the recent cyber scams in this newsletter or on our scam source site


I also wanted to let you know that due in part to the investment scams on the internet, your BBB has recently been awarded a grant from the Financial Industry Regulatory Authority (FINRA) Investor Education Foundation to deliver educational training programs on cyber and investment fraud prevention. If you would be interested in this seminar for you businesses or organizations - FREE of charge - please contact Danae Hanes at or 248.799.0304


One last reminder that we are once again holding our Protect Your ID shred event in conjunction with our partners, Cintas, Geep, Greenpath & Fox 2. On Saturday, October 20 from 9:00 - 12:30, you can bring your sensitive paper documents (3 bags/boxes) and electronic devices to be shredded, destroyed or recycled at no cost. Hope to see you there


Have a great month! 

 Mel's Headshot Newsletter

Melanie Duquesnel, President & CEO  

                             burning home
By Chris Hall, president and co-founder of (a BBB accredited business and sponsor)

Every year, clothes dryers cause thousands of major residential and commercial fires in the U.S. People are often surprised to learn of the primary culprit: Lint. Dryer venting can become clogged with lint, causing a dangerous buildup of heat and an instant fire that spreads fast.


Here are three ways you can keep your home and your family, or your business if you have a dryer onsite, safe from a dryer fire.

  1. Clean out venting at least once per year  
  2. White vinyl venting should be replaced immediately with an aluminum equivalent.  
  3. Clean out your dryer's lint screen after every load. 
Please read the full article here for full safety tips.


Repair clinic  


Help Your Customers Trust Your Business - Secure Their Personal Data


Customers expect that every business - large or small - that collects their sensitive personal information will protect it. Beyond customer expectations, there are legal requirements, as well. Depending on your type of business and the states in which your customers reside, you may be legally required to protect the personal information you collect.

secure When looking to secure your customers' private data, the BBB recommends the following: 
  1. Determine what makes sense for your type of business. 
  2. Inventory your data
  3. Evaluate costs vs. benefits of different security methods. 
  4. Write it down 

For more information on these business scams and tricks, and for tips on how to avoid them, visit our blog here.


More Information






Are You Saving at Office Depot?


Office Depot and your BBB teamed up to bring you incredible discounts on office and janitorial supplies. 
office depot

Let us know if you are taking advantage of this program by answering a quick 5 question
survey and be entered to win a $25 Office Depot gift card.


Enter here:


tured Article
Be on the lookout for a round of bogus emails stating that random Gmail users have been selected to receive a free Apple iPad 3. "Winners" are instructed to click on a link to claim their prize. Clicking on the link could put you and your computer at risk. Read more on this scam here.
Other recent scams: 


Asset Acceptance  


detroit media partners 2



Thank You Silver Sponsors


Majic Window

Repair clinic 

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For more information, contact:

Lisa Dilg
Better Business Bureau Serving Eastern Michigan and the Upper Peninsula